Home > 8 Best CRM Software for Logistics and Transportation Industry 2023 (Free & Paid)

8 Best CRM Software for Logistics and Transportation Industry 2023 (Free & Paid)

Logistics CRM software is the technology used for acquiring, enhancing, and retaining customer relationships. The companies perform a wide range of activities, from creating the profiles of prospective customers to updating them for scheduling appointments to managing client interactions actively. The CRM software for the transportation industry comes to you in different brands. However, considering a variety of transportation & logistics companies would help gather in-depth research on each CRM software before making a final decision. An individual or an organization considers whether the software would provide a unified customer base, user-friendliness, lead and order management tools, etc. The CRM in logistics benefits you with automated request processing, optimized sales & marketing, convenient data management, increased efficiency, advanced reporting, and organized team collaboration. Want to know more? Look out for the list of CRMs for the transportation and logistics industry today!

best-crm-software-for-logistics

Our Score98/100
  • Pipedrive
  • United Kingdom
  • $14.90/month/user
  • Yes

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Our Score98/100
  • Freshworks
  • United States
  • Not provided by vendor
  • Yes

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Our Score98/100
  • Zendesk
  • United States
  • $49.00 /month
  • Yes

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What are the Best Logistics and Transportation Industry in 2023?

  1. Pipedrive
  2. Freshsales
  3. Creatio CRM
  4. Pipeliner CRM
  5. monday sales CRM
  6. Magaya CRM
  7. Zendesk Sell
  8. Kapture CRM

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of Top CRM for Transportation and Logistics Industry

1. Pipedrive - Best Flexible CRM For Transportation Companies

Pipedrive CRM - Best CRM Software for Logistics

› Why We Picked Up Pipedrive CRM For Logistics and Transportation Industry?

According to our analysis, Pipedrive CRM is one of the best CRM for transportation companies. It offers a flexible set of features that can improve your transportation team’s efficiency, fulfillment speed and boost customer experience. It also empowers you to deliver better customer service by streamlining warehouse and transportation workflows.

Furthermore, the Pipedrive CRM system allows you to record data like warehouse working hours, inventory stocks, packaging requirements, and more. You can also access clients' communication history. Track email activity and learn how your customer would like to engage with your transportation and logistics business. Read Our Detailed review of Pipedrive CRM Software

› What are the Core Features of Pipedrive CRM Software For The Logistics and Transportation Industry?

    • Mobile App: Pipedrive offers a mobile app for their logistics CRM to work anywhere, anytime.
    • Real-time Updates: Provide real-time updates to customers with chat and email features to provide awesome service.
    • Pipeline Visualization: Organize and get a better visualization of every pipeline to ensure a successful delivery process.
    • Track Shipment: Track every shipment for a transparent process of delivery for both clients and employees.
    • Customized Reports: Customize reports to get insights relevant to your logistics business.
    • Scheduling: Schedule driver’s timing within multiple regions from one logistics CRM to ensure timely delivery of shipments.
    • Automation: Automate sending of invoices and estimates from bulk products to niche items.
    • Integration: Integrate with powerful apps that can benefit your transportation business, like Google Maps, Live Chat, and Zapier.
    • eSignatures: Get legally binding digital signs from clients to close deals more securely using integration with Simple Sing.

› What is The Price of Pipedrive CRM?

Pipedrive CRM offers budget-friendly pricing plans with a 14-day free trial. Its Essential plans start at $9.90 USD/user/month with annual billing. Its Enterprise plan starts at $59.90 USD/user/month with annual billing. There are other paid add-ons available as well. Consider checking out Pipedrive’s official pricing page for more detail.

2. Freshsales - Top CRM to Improve Quality of Customer Service

Freshsales CRM - Best CRM Software for Logistics (2)

› Why We Picked Up Freshsales CRM For Logistics and Transportation Industry?

As per our research, we found Freshsales is one of the best CRM software that is intuitive and scalable. It empowers users with accurate insights into the overall logistics business along with quick, efficient, and quality-based customer interactions. Additionally, its customizable view is perfectly suitable to boost productivity for your transportation business.

What’s more, we noticed that Freshsales offers a completely free CRM for newbies in the logistics and transportation industry to grow their business. It includes essential features in the free version that can give users a 360-degree view of contact engagements, like phone calls, emails, tasks assigned, reference notes, or appointments, all at a glance.

› What are the Core Features of Freshsales CRM Software For The Logistics and Transportation Industry?

    • Contact Scoring: Easily identify leads that are most likely to buy with Freshsales Freddy AI.
    • Mobile Application: Track transportation business activities on the go using Freshsales mobile application.
    • Multiple Pipelines: Create multiple pipelines for different stages like closing deals, tracking missing orders, and repeating orders.
    • Reports: Create reports like closed deals, the origin of prospects, team performance, and more to analyze business performance.
    • Customizable Dashboard: Quickly edit the dashboard to compare and measure reports using Freshsales logistics CRM software.
    • Filters: Uses can easily filter data and reports using advanced tools to get quick results.
    • Automation: Users can save lots of time by automating many crucial tasks using this logistics CRM tool.
    • Customer Feedback: Effectively analyze customer feedback and solve bottlenecks to improve the quality of customer experience.
    • Build Customer Loyalty: Access previous transaction history and customer preferences to serve them better and build customer loyalty.

› What is The Price of Freshsales CRM?

Freshsales CRM offers a free-for-lifetime version. It also offers paid versions with a 21-day free trial. The Freshsales Growth plan starts at $15 per user/month/billed annually. Its highest tier plan - The Enterprise plan starts at $69 per user/month/billed annually. Looking for more in-depth pricing data? Explore Freshsales’ official pricing page.

3. Creatio CRM - CRM and Workflow Automation Platform For Logistics and Transportation Industry

Creatio CRM - Best CRM Software for Logistics

› Why We Picked Up Creatio CRM For Logistics and Transportation Industry?

We found Creatio one of the best CRM for the transportation and logistics industry. It offers one unified platform where you can automate workflows for your transportation business and manage customer relations with no code. You can easily forecast demands using historical analytics and AI-based modeling tools to manage the supply chain efficiently.

Furthermore, you can plan, schedule, create, and track your last-mile delivery to achieve higher transportation operations goals. You can also build healthier, stronger, and long-lasting relationships with contractors, partners, and suppliers using partner portals. In the case of international logistics management, you can use integrated analytics to streamline coordination with overseas dealers.

› What are the Core Features of Creatio CRM Software For The Logistics and Transportation Industry?

    • Supply Chain Optimization: Optimize the supply chain by monitoring KPIs, noticing delivery incidents, and A/B testing for different workflows.
    • Omnichannel: Streamline customer service using omnichannel support and self-service portals to reliable resolutions.
    • Delivery Tracking: Track delivery online and automate real-time notifications to improve customer satisfaction.
    • Inventory Tracking: Track and control inventory levels to skip overstocking of products and reduce overspending.
    • Safety Management: Ensure your transportation business complies with all industry safety standards to make sure employees are safe at the workplace.
    • Lead Management: Efficiently manage leads by automating the entire lead management cycle to increase lead-to-opportunity conversion rates.
    • Contact Management: Manage your contacts and account from a single platform with a 360-degree view.
    • Transparent Carrier Cost: Sync your transportation CRM with a third-party carrier and rates to create load tenders with transparent carrier cost.
    • Order Fulfillment: Easily create automated workflows for planning & scheduling orders and route planning to streamline order fulfillment.
    • Fleet Tracking: Track your fleets in real time to get insights into their performance to streamline delivery processes for your logistics business.

› What is The Price of Creatio CRM?

Creatio CRM offers different pricing packages with a 14-day free trial. Additionally, it does not offer a monthly billing cycle. Its lowest plan’s pricing starts at $25 per user/month*, billed annually. Its highest pricing plan starts at $60 per user/month*, billed annually. If you want to navigate through other pricing packages, you can visit its official pricing page.

4. Pipeline CRM - Best CRM Tool To Boost Logistics ROI

Pipeline CRM - Best CRM Software for Logistics

› Why We Picked Up Pipeline CRM For Logistics and Transportation Industry?

As per our evaluation, we believe Pipeline CRM is an all-in-one CRM in the transportation industry. It offers flexible features that let you manage cargo, freights, shipping, 3PL, importing, exploring, and many more from one place. Using this customer-centric CRM, you can easily manage more bids & jobs and boost your ROI.

Furthermore, Pipeline CRM is very easy to set up. You can make it up and running within 48 hours. It has easy learning curves. Even your employee with low-technical knowledge can run the system smoothly. Moreover, you can access a live demo and get complete onboarding help and become familiar with all its features.

› What are the Core Features of Pipeline CRM Software For The Logistics and Transportation Industry?

    • Fully Customizable: This logistics CRM is completely customizable. You can rename or change any stage or field to meet your logistics business requirements.
    • Pipeline Visibility: Make your pipelines crystal clear to get better insights that lead to better decision-making.
    • Documents: Attach documents with particular contacts and add notes to them, like driving directions, to avoid manual mistakes.
    • Mobile App: Get your hands on logistics data wherever you go with a dedicated mobile application.
    • Reporting: Generate crucial reports like the number of orders and more to get accurate insights to scale your logistics business.
    • Automation: Automate many sales, marketing, and service-related processes for your logistics business to bypass repetitive tasks.
    • Email Synchronization: Sync emails with CRM to compose, send, and receive emails from one platform.
    • Integration: Expand your CRM’s functionalities by integrating it with many popular third-party apps. I.e., QuickBooks.
    • Dashboards: Easy and intuitive dashboards to keep track of crucial metrics.

› What is The Price of Pipeline CRM?

Pipeline CRM offers straightforward pricing plans with a 14-day free trial. Its Start plan’s pricing starts at $25 per user/month/billed annually. Its Grow plan, which is the most popular plan, starts at $49 per user/month/billed annually. Suppose you want to go through their detailed pricing structure. Please visit Pipeline’s official pricing page.

5. monday sales CRM - Top CRM to Improve Service Quality For Transportation Business

monday CRM - Best CRM Software for Logistics

› Why We Picked Up monday sales CRM For Logistics and Transportation Industry?

Our analysis says that monday sales is one of the best CRM that can improve service quality for your transportation business. It is perfectly suitable for any business size, from small to large enterprises. Using this precious logistics CRM system, users can manage order fulfillment, customer engagement, journey mapping, ticket routing, buyer-supplier relationships, customer segmentation, and more.

What’s more, using this uniquely designed CRM system, users can sync their email accounts like Gmail and Outlook with the CRM system and send & receive emails flawlessly. Additionally, they get notifications whenever prospects open emails. They can also quickly send mass emails using pre-defined email templates.

› What are the Core Features of monday sales CRM Software For The Logistics and Transportation Industry?

    • Contact Management: Manage all contacts, leads, vendors, and prospects from a single database.
    • Mobile App: Use the dedicated logistic mobile CRM app from monday.com to get unrestricted access.
    • Pipeline Management: Manage every pipeline stage efficiently and know exactly what is the deal's status.
    • User-friendly Dashboard: Utilize easy-to-use dashboards and get crucial metrics at your fingertips.
    • Track Team’s Performance: Assign targets to teams and easily keep track of them to measure how the team is performing.
    • Customize Funnel: Easily update prospects' status by quickly dragging and dropping them throughout funnel stages.
    • Automation: Quickly complete crucial tasks by automating them using workflow automation.
    • Real-time Notifications: Send notifications in real-time to keep all team members on the same page.
    • Flawless Integrations: Work on many popular apps like Aircall and Zoom directly from the logistics CRM environment using integrations.

› What is The Price of monday sales CRM?

monday sales CRM offers simple and budget-friendly subscription plans with a 14-day free trial. Its Basic plan starts at $10 per month per user with annual billing. To subscribe to its higher-valued Enterprise plan, users have to contact CRM’s sales department. For more detailed pricing information, users can explore monday sales CRM official pricing page.

6. Magaya CRM - Intelligent CRM For Freight Forwarders

Magaya CRM - Best CRM Software for Logistics

› Why We Picked Up Magaya CRM For Logistics and Transportation Industry?

Suppose you are one of the freight forwarders who want to grow the transportation and logistics business. Our evaluation says Magaya CRM is one of the best CRM in the market. Using this ultimate CRM, you can intelligently manage your accounts, leads, and contacts, all under one roof, including customer interactions, quotes, reference notes, and more.

Moreover, having all the crucial data under one roof, you can easily edit them, analyze them, and share them with team members. It will not only enhance team collaboration but also helps in data-driven decisions by providing you with crucial metrics and accurate sales forecasts.

› What are the Core Features of Magaya CRM Software For The Logistics and Transportation Industry?

    • Mass Campaigns: Initiate mass campaigning to fill the pipeline with quality-based leads.
    • Manage Opportunities: Analyze leads, activities, and opportunities in real-time at every stage.
    • Track Quotes: Easily track the processes of quotes till they become leads or prospects.
    • Automation: Automate the process of adding new leads or prospects once the quotes process is complete.
    • Manage Pipelines: Efficiently manage leads by stages in pipelines to qualify and rank them until they convert into prospects.
    • Manage Customers: Manage customers' crucial data like names, contact numbers, email IDs, and social links efficiently.
    • Dashboards: Track and access accounts, activities, leads, opportunities, and more with built-in dashboards.
    • Manage Accounts: Manage accounts’ important data like industry, financial, social, addresses, and groups easily.
    • KPIs: Generate crucial KPIs to identify ongoing trends and customer behaviors for accurate insights.
    • 360-degree Customer View: Identify and grow opportunities by getting a complete view of the customer life cycle.

› What is The Price of Magaya CRM?

Sadly, Magaya logistics CRM’s pricing data is not publicly available on its website. You must schedule a consultation with the software provider to learn about its pricing structure.

7. Zendesk Sell - All-in-one CRM for Logistics and Transportation Industry

Zendesk CRM - Best CRM Software for Logistics

› Why We Picked Up Zendesk Sell CRM For Logistics and Transportation Industry?

According to our research, Zendesk Sell is an all-in-one CRM solution providing combo features to grow your logistics and transportation business. It also offers budget-friendly pricing plans with robust functionalities. You can maximize productivity and manage pipelines while growing your freights business.

What’s more, it has a power-dialer feature. It automatically creates a list of previously dialed numbers. You can start automated dialing based on rules. For example, automatically dialing the next number if the current call is not answered or not connected. You can also create crucial metrics based on these functionalities to determine whether your methods of prospecting leads are effective or not.

› What are the Core Features of Zendesk Sell CRM Software For The Logistics and Transportation Industry?

    • Email Synchronization: Sync your email provider with CRM and work faster with tracking, templates, and alerts.
    • Lead Qualification: Compile targeted leads and segment them to generate quality leads.
    • Update Profiles: Auto-update your customer profiles by syncing them with different sources to get accurate and current information.
    • Task Management: Easily add, edit, or delete tasks or activities to streamline the workflow.
    • Call Management: Log, record, and tag calls and even send & receive text messages from your clients.
    • Smart Listing: Filter leads & prospects once and create smart lists so you don’t have to filter the same data again.
    • Advanced Analytics: Use robust analytical abilities to generate crucial metrics instantly.
    • Pipeline Analysis: Quickly solve bottlenecks within the pipeline by analyzing leads and prospects.
    • Customizable Dashboards: Put crucial metrics, tasks, and activities on custom dashboards to keep track of them.

› What is The Price of Zendesk Sell CRM?

Zendesk Sell CRM offers simple pricing packages with a 14-day free trial period. Its lowest plan’s pricing starts from $19 per user/month/billed annually, and the highest plan costs $199 per user/month with monthly billing. Please visit Zendesk Sell CRM’s official pricing page if you wish to learn more about its cost.

8. Kapture CRM - Best CRM For Transportation and Logistics Industry

Kapture CRM - Best CRM Software for Logistics

› Why We Picked Up Kapture CRM For Logistics and Transportation Industry?

In our evaluation, we found Kapture CRM is one of the popular CRM in the niche industry. It offers tons of automation to manage customer relationships and improve customer experiences, like automated personalized emails and auto-responses to customer queries. Additionally, automation can lead to productivity. Reps can automate many tedious manual processes and directly jump to the outcomes. This way, they can be more productive in less time.

Kapture also provides a centralized database to store crucial customer data like contact information, interactions, cargo status, and previous orders. Users can filter, sort, and segment these customer data based on many aspects to get useful insights to make profitable business decisions.

› What are the Core Features of Kapture CRM Software For The Logistics and Transportation Industry?

    • Kapture Mobile App: Leverage unrestricted access to your data with Kapture’s dedicated mobile CRM app.
    • Manage Pipelines: Track and capture the right deals to focus and forecast accurate outcomes with seamless pipeline management.
    • Multiple Pipelines: Create separate pipelines for different processes to streamline the workflow.
    • Manage Leads: Manage the entire leads lifecycle, starting from lead capturing to lead qualifying, till it becomes paying customers.
    • Manage Opportunities: Specify, filter, and nurture quality leads to generate and maximize opportunities.
    • Custom Invoices: Easily create and manage custom invoices. Even send payment overdue reminders directly from dashboards.
    • Invoice Reports: Generate detailed reports on invoices like pending payments, approved payments, and generated quotations.
    • Quotes: Quickly create quotes for separate orders using in-built rate cuts.
    • Generate Reports: Generate crucial reports with more than 500 formats, like product reports, dashboard reports, and territory reports.

› What is The Price of Kapture CRM?

Unfortunately, we couldn't find Kapture CRM’s pricing on its official website. Users must contact the vendor to book a demo for CRM and get pricing details.

Logistics CRM Software Buyer’s Guide

» What is Logistics CRM Software?

Logistics, or warehousing logistics management, is the distribution and coordination of materials. It includes getting goods from the place of production to a specific location. It also includes picking, packing, and storing the finished goods ready to be shipped.

Logistics CRM software is the most advanced and efficient way to manage your company's logistics. It functions as a powerful tool to track shipments, analyze trends in handling, and take action based on what it learns. Logistics CRM software will help your business save money and enhance efficiency. You can use this software to track all aspects of your shipment, including quantity, location of the consignment, state of readiness, etc. It lets you follow customers for different logistical processes, such as order fulfillment and product replenishment. Logistics CRM software will give you a clearer picture of your company's performance and where it can be improved.

Logistics CRM software is an application that maintains all information related to your shipments in one place. It tracks everything involved in a consignment and helps your business take necessary action based on the information it gathers. You can prepare the order, track it while in transit, and manage customer inquiries about shipping status. It's a better way than Excel spreadsheets or other templates to collect your shipment data.

Logistics CRM software is mainly used by companies that handle a lot of shipments, like carriers, distributors, retailers, and others. Its main feature is the power to efficiently manage all the details related to shipping activities. As a result, it saves businesses a lot of time and money.

If it's not apparent, logistics CRM software is much more powerful than other options such as Excel or Microsoft Word. It manages all necessary aspects of your activities related to your shipment, such as preparing an order, tracking it while in transit, and managing customer inquiries.

» Standard Features of Logistics CRM Software

Logistics CRM Software is a multifunctional software used in the logistics industry to manage the transport, inventory, and retail environment. With business logistics becoming increasingly important, such software is needed. What are some of the standard features of logistical CRM? Let’s have a look.

› Inventory control

This software is used to manage the company's inventory and resources. It allows users to track their inventory and its location in real time. Booking, scheduling, and cancellations of orders are also possible with this feature.

› Transportation management

This feature allows businesses to view all transportation services, such as air freight, sea freight, ground freight, or truckload unit load devices (ULDs). Users can plan their shipments from a single platform and track the status of these shipments in real time. They can set up customs compliance checks necessary for sending goods abroad.

› Warehousing management

This software manages a company's storage locations, such as storage facilities, warehouses, or distribution centers. The software allows users to interact with storage facilities, pick and pack operations, and track storage.

› Import/export support

This feature allows businesses to collect information regarding tariffs, duties, taxes, and other required procedures when importing or exporting goods. It also manages the submission of documents, such as bills of lading, at import and export locations.

› Track and Trace

This feature helps businesses to streamline the supply chain process. It allows users to track their cargo in real time from any location. Users can see the site of their freight throughout the supply chain process from warehouse to dockyard to truck or flight within a matter of seconds through this feature.

› Risk management

This feature allows users to control their supply chain through analysis of risk factors, such as a truck breakdown or an accident on the road. Users can plan and take preventative measures to avoid delivery delays through data analysis.

› Integrated accounting

This feature gives businesses an integrated accounting view of their logistics department, including balance sheets and income statements. It also has tools that allow users to automate these accounting tasks via simple drag-and-drop interfaces.

› Customer relationship management

This CRM feature gives businesses a view of all customers working with the company's logistics department and access to information regarding orders and shipment status, demographics, and customer preferences.

» Benefits of Logistics CRM Software

Logistics is a never-ending puzzle. If you're in the industry, no matter how often you solve it, there's always another challenge waiting for your arrival. And if you're not in logistics, the fact that so many businesses rely on this complicated system may seem bewildering and intimidating.

The good news is that as this industry continues to grow, job opportunities are increasing. This means that your chances of landing a job in logistics will only continue to increase. But becoming an expert in this field is no easy task; for many of us, it can be very intimidating. Find the top benefits of logistics CRM software here.

› Easy communication:

As much as anything else, logistics is a numbers game. It's all about the planning and strategizing—and then some more planning and strategizing. All that thinking can take its toll on an individual, resulting in a loss of productivity and efficiency for the company. And if enough time goes by without any resolution to logistics issues, it can spell disaster for your company entirely.

For this reason, it's always a good idea to have some form of software that will help you keep track of the information you need. Not only will this make it easier for you to do your job, but it will also decrease the reliance on others, meaning that your company can operate more smoothly and efficiently.

› Efficient accounting:

Every business relies on the financial aspects of running its day-to-day operations. But for logistics companies, this means bookkeeping, sales reports, and other paperwork, which is necessary during every transaction that occurs in the business. But it can often be very time-consuming, so having the right software to handle this work can make a huge difference.
As mentioned earlier, having an easy-to-use, user-friendly CRM system capable of handling all your bookkeeping tasks will make your job more accessible than ever before. This will result in fewer headaches and more time for other important daily tasks.

› Easy planning:

Regarding plans for the future, there's no failure in logistics. For a company to succeed, it must be prepared for every possible obstacle that could hinder its success. So, having the CRM software necessary to make the process as easy and streamlined as possible is also an essential part of logistics.

Using a system that can help you create long-term and short-term plans, you'll quickly determine where your company has been and where it needs to go next. You'll also be able to anticipate any obstacles that may come your way during this time, which will help you avoid unnecessary stress and worry before making any significant decisions.

› Easy collaboration:

Logistics is a very collaborative field. It relies heavily on both teamwork and communication. When working with other team members, considerations must be made to ensure everyone is on the same page and there's little room for confusion. Logistics CRM software can help eliminate much of that confusion, making collaboration a much more streamlined process.

When you use a system like this, you'll be able to communicate easily back and forth with other individuals involved in your operations, resulting in a better working relationship between these individuals. This is especially true if you're working with clients, vendors, or other outside parties.

› Better management and supervision:

Logistics is a very visual field. It relies heavily on the human eye to execute various skills and tasks. But when it comes to management, this can be an entirely different story. For example, you may need to coordinate a meeting between multiple individuals across various time zones, or you may need to monitor the progress of a project from afar without actually seeing the progress being made firsthand. This is all possible with automated logistics CRM software and can save your company time and money while simultaneously increasing productivity.

» How to Choose a Logistics CRM Software

When considering logistics CRM software, you may be overwhelmed by the number of options. However, there are some key features to consider when making your decision. For example, before choosing a particular logistics CRM software, it's essential to ask whether these features are included:

› Features of the CRM:

Logistics CRM systems provide several features to help your business run more smoothly. For example, suppose you are using the logistics CRM software to create a centralized database for each client. In that case, you should consider the logistics software's ability to add and remove clients. Doing this can add and remove clients without encountering difficulties or preventing you from managing all of your clients efficiently.

› Customization:

Customization is another important feature that is often overlooked by businesses when choosing a logistics CRM software package. However, many companies need features and functionality that the system's layout and organization don't provide. This means that you can add specific features, such as the ability to enter multiple locations and contacts.

› User Interface:

The user interface of your logistics CRM software is another critical feature to consider. For example, if you are new to using logistics software, it is essential to find a CRM system that makes it easy for you to learn how it works and start using it quickly. Additionally, it would help if you are looking for a system where all the information is easy to read and find. This simplifies the process of finding info when needed and allows all users access to this information when they need it most.

› Additional Features:

Finally, it would help if you looked for features that add a degree of functionality to the system. When this is the case, users can benefit by gaining access to additional functionality that enhances their work. For example, when working with clients, it is essential to have an easy-to-use interface so that anyone on your team can enter client information into the system.

› Import/Export Options

Businesses may need to import and export data from their logistics programs – otherwise known as external parties or customers. This may include importing inventory and exporting sales data for reports or general business purposes. The following are some examples of what you might want to consider when choosing a software package:

› On-premise or cloud CRM for logistics:

Moving to the cloud means accessing your logistics software from any location. However, there are some cons to this method, such as the fact that you won't have local control over your data and the security of that data may become compromised if employees aren't using secure web browsers on their laptops. On-premise logistics software provides users with better security since they use on-premise hardware but it’s hard to operate from a remote location. And, on-premises solutions can be costly.

› Customer service options:

When choosing a logistics CRM software package, it's essential to look at how you will receive support from your vendor. For example, can you access support via a live chat when you need help and support? This is an ideal way to get help quickly, especially in the middle of a project. Additionally, what kinds of support options do they provide? For example, will they offer telephone support in the form of regular customer service hours, or are they only available during specific maintenance windows?

» How much does Logistics CRM Software cost?

Logistics CRM software can allow your business to run more efficiently, increase customer satisfaction and loyalty, and cut costs. The price for these systems ranges from $5 to $4,000. The price is usually dependent on the number of licenses available for your team, which will depend on the size of your company. Expect to pay even more if you need a custom-built system or one that uses advanced Artificial Intelligence techniques.

Most companies that offer Logistics CRM software start at $4-$10 per month, with a minimum of 1 to 3 users. The price can increase depending on your needs.

» Conclusion

Logistics CRM software can help you save money and increase profits. Although the product is relatively inexpensive, it will be an excellent investment for your company if your customers demand better service and faster delivery. The logistics industry has undergone significant changes over the last several decades, with technological advances and increased demand for information. However, the industry is run by humans, prone to making mistakes that can lead to various problems, such as shipment delays causing unnecessary costs. Effective CRM software is needed to help companies maintain a detailed log of their products' journeys from beginning to end.

Logistics CRM Software FAQs

What is CRM in Logistics and Transportation?

CRM stands for customer relationship management. They are online cloud-ready tools that provide the perfect platform to manage and maintain logistics and transportation business relations with customers. Moreover, using this logistics CRM tool, any trucking business can streamline its sales and marketing processes to grow the business.

Can You Use Logistics CRM on Mobile Devices?

Nowadays, mostly every CRM either has a dedicated mobile application or is mobile responsive. Hence, you can use logistics CRM on any mobile device, like Android, iPads, and iPhones.

Can You Use a CRM to Manage Supply Chain?

Yes, logistics businesses can efficiently manage their supply chain using logistics CRM.

What CRM Features Should You Consider For Your Logistics and Transportation Business?

You should consider contact management, delivery tracking, order management, lead management, pipeline management, analytics & reporting, supply chain management, notifications, cargo management, automation, freights management, shipping management, importing, exporting, dashboards, integration, and customizations for your logistics and transportation business.

What Are The Best CRMs For Logistics and Transportation Businesses?

Below are the best CRM systems for logistics and transportation businesses of any size.

  • Pipedrive
  • Freshsales
  • Creatio CRM
  • Pipeline CRM
  • monday sales CRM
  • Magaya CRM
  • Zendesk Sell
  • Kapture CRM