10 Best CRM Software for Logistics and Transportation Industry 2022 (Free & Paid)

Logistics CRM software is the technology used for acquiring, enhancing, and retaining customer relationships. The companies perform a wide range of activities, from creating the profiles of prospective customers to updating them for scheduling appointments to managing client interactions actively. The CRM software for the transportation industry comes to you in different brands. However, considering a variety of transportation & logistics companies would help gather in-depth research on each CRM software before making a final decision. An individual or an organization considers whether the software would provide a unified customer base, user-friendliness, lead and order management tools, etc. The CRM in logistics benefits you with automated request processing, optimized sales & marketing, convenient data management, increased efficiency, advanced reporting, and organized team collaboration. Want to know more? Look out for the list of CRMs for the transportation and logistics industry today!

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What are the Best Logistics and Transportation Industry in 2022?

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of Top CRM for Transportation and Logistics Industry

Salesforce CRM - Best CRM for Logistics Industry

1. Salesforce CRM – Understand and engage travelers — anytime and everywhere.

Our Score 98/100

About Salesforce CRM: Salesforce CRM is a software company that offers cloud-based customer relationship management solutions for small, medium and large businesses. Salesforce CRM manages the company’s relationships with current customers as well as potential customers and partners. Salesforce offers a range of features including phone, email, chat, social media monitoring and enterprise content management. The solution is available in numerous languages and offers thousands of plugins, including those that extend the system’s functionality beyond basic CRM to business analytics, email management and marketing.

Salesforce CRM Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“With Salesforce, we’re building a unified information source to help us reimagine collaboration across our entire platform. This will enable NBCUniversal to continue delivering the highest level of transparency, insights, and results for our customers.” – Linda Yaccarino

Salesforce CRM Reviews

Salesforce

United States

10000+

2003

Not provided by vendor

Yes

4.4

17000+ Reviews

4.3

12900+ Reviews

Zendesk Sell - Best CRM for Transportation and Logistics Industry

2. Zendesk Sell – Enterprise CRM for Logistics

Our Score 98/100

About Zendesk Sell: Zendesk Sell CRM is a powerful customer support and sales software. It helps businesses optimize their customer experience, increase revenue and improve profitability. Some of the features include: email marketing automation, lead management, task management, chat functionality, and more. Features are built for both inbound and outbound customer interactions – whether on the phone or through emails alone. It is compatible with different languages, so it’s accessible to everyone! Zendesk Sell CRM is an investment that will pay off in the long run by increasing your business’ competitive edge among others who don’t use this software.

Zendesk Sell Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“We are using Zendesk Sell and Support to give our sales and support teams everything they need in one platform. They are able to effectively and efficiently collaborate and improve the customer experience.” – Bonni Poch

Zendesk Sell Reviews

Zendesk

United States

1001 – 5000

2007

$49.00 /month

Yes

4.4

3100+ Reviews

4.2

450+ Reviews

Creatio CRM - Best CRM for Logistics

3. Creatio CRM – CRM and workflow automation platform for Logistics & Transport

Our Score 98/100

About Creatio CRM: Creatio CRM is a cloud-based customer relationship management software for small businesses. This program allows users to manage their business and customer relations using their private domain. It uses an intuitive, easy-to-use interface which makes it easy for new users to learn how to use the platform without difficulty. Being made available on a monthly subscription basis, this software is accessible at any time, whether you’re at work or home. For those who are equally interested in using the system daily, there are also several add-ons that can be purchased that offer paid features such as phone support and more features.

Creatio CRM Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“With Creatio, we consolidated all customer data, tuned lead and opportunity management using business rule capabilities, and streamlined the sales process.” – Jana Sergejenko

Creatio CRM Reviews

Creatio

United States

501 – 1000

2002

$25.00 /month

Yes

4.8

80+ Reviews

4.6

200+ Reviews

Freshsales - Best CRM for Logistics Industry

4. Freshsales – Best CRM for Logistics

Our Score 97/100

About Freshsales: Freshsales CRM is a sales CRM designed to be used with Gmail and Google Calendar. It helps you keep in touch with your prospects and manage your meetings from Gmail. Freshsales CRM is integrated perfectly into Gmail, which means you can use all the features of Gmail without having to switch to an additional window or program when checking emails. You can also manage your contact details and create sales campaigns and reminders with the help of Gmail and Google Calendar.

Freshsales Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“As soon as we were given a demo of Freshsales, we knew it would resolve some of our most pressing sales challenges, to begin with. In fact, after a short set-up period and minimal training, we were able to hit the ground running from Day 1. And it hasn’t disappointed till today.” – Jean-Philippe Thiery

Freshsales Reviews

Freshworks

United States

1001 – 5000

2011

Not provided by vendor

Yes

4.6

500+ Reviews

4.6

900+ Reviews

Pipeliner CRM - Best CRM Software for Transportation Industry

5. Pipeliner CRM – Managing Sales Made Easy!

Our Score 97/100

About Pipeliner CRM: Pipeliner CRM is a cloud-based sales and customer relationship management system that saves you time by enabling you to focus your energy on the essential tasks of your job. Designed for pipeline management, Pipeliner CRM provides everything you need for managing your sales process, from lead qualification to quote generation and win/loss reporting. The system includes all the basic features you will need, such as sales pipeline management and contact tracking. In addition, Pipeliner CRM includes other features that are not offered by its competitors.

Pipeliner CRM Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“When looking for a CRM, you come across multiple options, however, finding something so rich in features and yet so adaptable and configurable to your business usually requires a full staff to maintain and support. Not the case with Pipeliner, with simple training and general intuition this CRM blows many others out of the water, plus it is a fraction of the cost. Our Franchise units simply love it.” – Eduardo Pinzon

Pipeliner CRM Reviews

Pipeliner

United States

51 – 200

2011

Not provided by vendor

Yes

4.6

200+ Reviews

4.6

400+ Reviews

Kapture CRM - Best CRM for Logistics and Transportation Management

6. Kapture CRM – Manage Your Sales Better – Sales CRM

Our Score 97/100

About Kapture CRM: Kapture CRM is a time management and invoicing solution that helps businesses run smoothly. It includes email marketing, website creation, and project management to help users across industries increase their productivity. Kapture CRM’s website-creation tool allows users to build professional websites, with real-time analytics built in. It also includes a customizable invoicing system that provides customers with a streamlined experience. The platform includes a time-tracking feature that allows users to analyze which projects are costing them the most time.

Kapture CRM Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“Choosing Kapture CRM has proven to be a real game-changer for us. We have experienced ease and convenience in lead management ever since we switched to Kapture for our internal needs. Scheduling appointments and following through on them has gotten a lot simpler now. We are truly grateful for a system that makes doing business seem highly effortless.” – Charles Williams

Kapture CRM Reviews

Adjetter Media

India

201 – 500

2011

$19.00/month

Yes

4.2

30+ Reviews

4.3

100+ Reviews

Bitrix24 - Best CRM for Transportation Companies

7. Bitrix24 – Best CRM for transportation

Our Score 97/100

About Bitrix24: Bitrix24 CRM is a web-based CRM software marketed as an all-inclusive solution that can be used by small and large enterprises. It can customize its interface to specific business needs. Bitrix24’s users have access to a suite of powerful CRM tools and other publishing and collaboration options for personal and business use. It features social media & email marketing technology that enables users to build trusting relationships and track their interactions.

Bitrix24 Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“Bitrix24 CRM is an excellent tool for improving interaction with your customers, as it includes instruments for creating reports and analyzing sales and marketing campaigns, so that you can gain a clear insight into your company’s results and know whether or not your efforts are paying off.” – Üwen Ergün

Bitrix24 Reviews

Bitrix

United States

51 – 200

1998

$61.00 /month

Yes

4.1

500+ Reviews

4.1

470+ Reviews

amoCRM - Best Logistics CRM Software

8. amoCRM – Best CRM for Logistics

Our Score 96/100

About amoCRM: amoCRM is an exceptional CRM for the Logistics industry. The intuitive design reduces the complexities of logistics and makes it easy to manage setting up new clients, nurture them, track conversations, etc. With amoCRM, you can organize all of your prospects, clients, notes, and prospects in one place! The scanning feature is helpful in quickly getting lead information. This information automatically uploads into an account with a simple camera click.

amoCRM Features: Contact Management, Opportunity Management, Lead Management, Campaign Management, Loyalty Programs, Carrier Management, Quote Management, Order Management, Load Management, Delivery Tracking, Customer Support

“We have a little niche inside the shipping market where we do the logistics of ship spares. I definitely saw a potential in amoCRM that could bring sales on a global scale. With amoCRM, our average sales revenue increased by 10%. This is good growth, especially for our business. It’s healthy growth.” – Marius Heyerdahl

amoCRM Reviews

QSOFT

United States

51 – 200

2004

$15.00 /month

Yes

4.4

140+ Reviews

4.0

20+ Reviews

Logistics CRM Software Buyer’s Guide

» What is Logistics CRM Software?

Logistics, or warehousing logistics management, is the distribution and coordination of materials. It includes getting goods from the place of production to a specific location. It also includes picking, packing, and storing the finished goods ready to be shipped.

Logistics CRM software is the most advanced and efficient way to manage your company's logistics. It functions as a powerful tool to track shipments, analyze trends in handling, and take action based on what it learns. Logistics CRM software will help your business save money and enhance efficiency. You can use this software to track all aspects of your shipment, including quantity, location of the consignment, state of readiness, etc. It lets you follow customers for different logistical processes, such as order fulfillment and product replenishment. Logistics CRM software will give you a clearer picture of your company's performance and where it can be improved.

Logistics CRM software is an application that maintains all information related to your shipments in one place. It tracks everything involved in a consignment and helps your business take necessary action based on the information it gathers. You can prepare the order, track it while in transit, and manage customer inquiries about shipping status. It's a better way than Excel spreadsheets or other templates to collect your shipment data.

Logistics CRM software is mainly used by companies that handle a lot of shipments, like carriers, distributors, retailers, and others. Its main feature is the power to efficiently manage all the details related to shipping activities. As a result, it saves businesses a lot of time and money.

If it's not apparent, logistics CRM software is much more powerful than other options such as Excel or Microsoft Word. It manages all necessary aspects of your activities related to your shipment, such as preparing an order, tracking it while in transit, and managing customer inquiries.

» Standard Features of Logistics CRM Software

Logistics CRM Software is a multifunctional software used in the logistics industry to manage the transport, inventory, and retail environment. With business logistics becoming increasingly important, such software is needed. What are some of the standard features of logistical CRM? Let’s have a look.

› Inventory control

This software is used to manage the company's inventory and resources. It allows users to track their inventory and its location in real time. Booking, scheduling, and cancellations of orders are also possible with this feature.

› Transportation management

This feature allows businesses to view all transportation services, such as air freight, sea freight, ground freight, or truckload unit load devices (ULDs). Users can plan their shipments from a single platform and track the status of these shipments in real time. They can set up customs compliance checks necessary for sending goods abroad.

› Warehousing management

This software manages a company's storage locations, such as storage facilities, warehouses, or distribution centers. The software allows users to interact with storage facilities, pick and pack operations, and track storage.

› Import/export support

This feature allows businesses to collect information regarding tariffs, duties, taxes, and other required procedures when importing or exporting goods. It also manages the submission of documents, such as bills of lading, at import and export locations.

› Track and Trace

This feature helps businesses to streamline the supply chain process. It allows users to track their cargo in real time from any location. Users can see the site of their freight throughout the supply chain process from warehouse to dockyard to truck or flight within a matter of seconds through this feature.

› Risk management

This feature allows users to control their supply chain through analysis of risk factors, such as a truck breakdown or an accident on the road. Users can plan and take preventative measures to avoid delivery delays through data analysis.

› Integrated accounting

This feature gives businesses an integrated accounting view of their logistics department, including balance sheets and income statements. It also has tools that allow users to automate these accounting tasks via simple drag-and-drop interfaces.

› Customer relationship management

This CRM feature gives businesses a view of all customers working with the company's logistics department and access to information regarding orders and shipment status, demographics, and customer preferences.

» Benefits of Logistics CRM Software

Logistics is a never-ending puzzle. If you're in the industry, no matter how often you solve it, there's always another challenge waiting for your arrival. And if you're not in logistics, the fact that so many businesses rely on this complicated system may seem bewildering and intimidating.

The good news is that as this industry continues to grow, job opportunities are increasing. This means that your chances of landing a job in logistics will only continue to increase. But becoming an expert in this field is no easy task; for many of us, it can be very intimidating. Find the top benefits of logistics CRM software here.

› Easy communication:

As much as anything else, logistics is a numbers game. It's all about the planning and strategizing—and then some more planning and strategizing. All that thinking can take its toll on an individual, resulting in a loss of productivity and efficiency for the company. And if enough time goes by without any resolution to logistics issues, it can spell disaster for your company entirely.

For this reason, it's always a good idea to have some form of software that will help you keep track of the information you need. Not only will this make it easier for you to do your job, but it will also decrease the reliance on others, meaning that your company can operate more smoothly and efficiently.

› Efficient accounting:

Every business relies on the financial aspects of running its day-to-day operations. But for logistics companies, this means bookkeeping, sales reports, and other paperwork, which is necessary during every transaction that occurs in the business. But it can often be very time-consuming, so having the right software to handle this work can make a huge difference.
As mentioned earlier, having an easy-to-use, user-friendly CRM system capable of handling all your bookkeeping tasks will make your job more accessible than ever before. This will result in fewer headaches and more time for other important daily tasks.

› Easy planning:

Regarding plans for the future, there's no failure in logistics. For a company to succeed, it must be prepared for every possible obstacle that could hinder its success. So, having the CRM software necessary to make the process as easy and streamlined as possible is also an essential part of logistics.

Using a system that can help you create long-term and short-term plans, you'll quickly determine where your company has been and where it needs to go next. You'll also be able to anticipate any obstacles that may come your way during this time, which will help you avoid unnecessary stress and worry before making any significant decisions.

› Easy collaboration:

Logistics is a very collaborative field. It relies heavily on both teamwork and communication. When working with other team members, considerations must be made to ensure everyone is on the same page and there's little room for confusion. Logistics CRM software can help eliminate much of that confusion, making collaboration a much more streamlined process.

When you use a system like this, you'll be able to communicate easily back and forth with other individuals involved in your operations, resulting in a better working relationship between these individuals. This is especially true if you're working with clients, vendors, or other outside parties.

› Better management and supervision:

Logistics is a very visual field. It relies heavily on the human eye to execute various skills and tasks. But when it comes to management, this can be an entirely different story. For example, you may need to coordinate a meeting between multiple individuals across various time zones, or you may need to monitor the progress of a project from afar without actually seeing the progress being made firsthand. This is all possible with automated logistics CRM software and can save your company time and money while simultaneously increasing productivity.

» How to Choose a Logistics CRM Software

When considering logistics CRM software, you may be overwhelmed by the number of options. However, there are some key features to consider when making your decision. For example, before choosing a particular logistics CRM software, it's essential to ask whether these features are included:

› Features of the CRM:

Logistics CRM systems provide several features to help your business run more smoothly. For example, suppose you are using the logistics CRM software to create a centralized database for each client. In that case, you should consider the logistics software's ability to add and remove clients. Doing this can add and remove clients without encountering difficulties or preventing you from managing all of your clients efficiently.

› Customization:

Customization is another important feature that is often overlooked by businesses when choosing a logistics CRM software package. However, many companies need features and functionality that the system's layout and organization don't provide. This means that you can add specific features, such as the ability to enter multiple locations and contacts.

› User Interface:

The user interface of your logistics CRM software is another critical feature to consider. For example, if you are new to using logistics software, it is essential to find a CRM system that makes it easy for you to learn how it works and start using it quickly. Additionally, it would help if you are looking for a system where all the information is easy to read and find. This simplifies the process of finding info when needed and allows all users access to this information when they need it most.

› Additional Features:

Finally, it would help if you looked for features that add a degree of functionality to the system. When this is the case, users can benefit by gaining access to additional functionality that enhances their work. For example, when working with clients, it is essential to have an easy-to-use interface so that anyone on your team can enter client information into the system.

› Import/Export Options

Businesses may need to import and export data from their logistics programs – otherwise known as external parties or customers. This may include importing inventory and exporting sales data for reports or general business purposes. The following are some examples of what you might want to consider when choosing a software package:

› On-premise or cloud CRM for logistics:

Moving to the cloud means accessing your logistics software from any location. However, there are some cons to this method, such as the fact that you won't have local control over your data and the security of that data may become compromised if employees aren't using secure web browsers on their laptops. On-premise logistics software provides users with better security since they use on-premise hardware but it’s hard to operate from a remote location. And, on-premises solutions can be costly.

› Customer service options:

When choosing a logistics CRM software package, it's essential to look at how you will receive support from your vendor. For example, can you access support via a live chat when you need help and support? This is an ideal way to get help quickly, especially in the middle of a project. Additionally, what kinds of support options do they provide? For example, will they offer telephone support in the form of regular customer service hours, or are they only available during specific maintenance windows?

» How much does Logistics CRM Software cost?

Logistics CRM software can allow your business to run more efficiently, increase customer satisfaction and loyalty, and cut costs. The price for these systems ranges from $5 to $4,000. The price is usually dependent on the number of licenses available for your team, which will depend on the size of your company. Expect to pay even more if you need a custom-built system or one that uses advanced Artificial Intelligence techniques.

Most companies that offer Logistics CRM software start at $4-$10 per month, with a minimum of 1 to 3 users. The price can increase depending on your needs.

» Conclusion

Logistics CRM software can help you save money and increase profits. Although the product is relatively inexpensive, it will be an excellent investment for your company if your customers demand better service and faster delivery. The logistics industry has undergone significant changes over the last several decades, with technological advances and increased demand for information. However, the industry is run by humans, prone to making mistakes that can lead to various problems, such as shipment delays causing unnecessary costs. Effective CRM software is needed to help companies maintain a detailed log of their products' journeys from beginning to end.