8 Best CRM Software for Government Agencies & Public Sector 2022

Designed for all government organizations, government CRM software enables organizations’ digital transformations that promote a rapid and revolutionized citizen experience. CRM software for the government-industry results in increased citizen satisfaction because of faster access to services. The other benefits of CRM software are a simplified communication process, improved day-to-day operations, unmatched security, accurate analytical reporting, and a customized dashboard. The CRM for the government or public sector benefits the government by meeting the increased expectations of the customers, elected representatives, bureaucrats, and government agencies. It also enables them to devise strategies and improve the user experience. Automation is part of CRM software, so government employees can eliminate repetitive tasks and focus on significant projects. It would also help the government reduce costs and increase efficiency, helping the workers fill their responsibilities better. Are you unsure of the best CRM software? Surf the list of top CRM solutions for the public sector today!

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What are the Best CRM Software for Government Agencies 2022?

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of Top CRM Software for Government Agencies & Public Sector Reviews

Pipedrive-best-crm-logo

1. Pipedrive – Best CRM software for government

Our Score 98/100

About Pipedrive: Pipedrive is the best CRM software for any sized business. With a clear dashboard, easy-to-use features, and an expansive library of integrations with other apps, it’s the perfect CRM for anyone who wants to be more productive with their business strategies. Pipedrive provides the easiest way to manage your business and customer relationships. With its intuitive interface, advanced filtering tools, and powerful reporting capabilities, this CRM eliminates a lot of the hassles that come with keeping up with current opportunities.

Pipedrive Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“Using Pipedrive’s CRM is one of the best decisions we’ve ever made. We’ve seen our annual revenue explode, and the outlook just keeps getting sunnier” – Mitchell Workman

Pipedrive Reviews

Pipedrive

United Kingdom

501 – 1000

2010

$15.00 /month

Yes

4.5

2480+ Reviews

4.2

1570+ Reviews

Salesforce CRM - Top CRM for Government

2. Salesforce CRM – Modernize government service with the best Government CRM

Our Score 98/100

About Salesforce CRM: Salesforce CRM is a software company that offers cloud-based customer relationship management solutions for small, medium and large businesses. Salesforce CRM manages the company’s relationships with current customers as well as potential customers and partners. Salesforce offers a range of features including phone, email, chat, social media monitoring and enterprise content management. The solution is available in numerous languages and offers thousands of plugins, including those that extend the system’s functionality beyond basic CRM to business analytics, email management and marketing.

Salesforce CRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“With Salesforce, we’re building a unified information source to help us reimagine collaboration across our entire platform. This will enable NBCUniversal to continue delivering the highest level of transparency, insights, and results for our customers.” – Linda Yaccarino

Salesforce CRM Reviews

Salesforce

United States

10000+

2003

Not provided by vendor

Yes

4.4

17000+ Reviews

4.3

12000+ Reviews

SAP CRM - Best CRM Solution for Public Sector

3. SAP CRM – Popular CRM software for government

Our Score 98/100

About SAP CRM: SAP allows all types of companies to integrate their product and service offerings, streamline back-office operations, and provide a better customer experience. SAP CRM offers many benefits for businesses such as increased productivity. SAP CRM is a software package that consists of tools and applications resulting in an integrated suite of solutions to allow businesses to manage their customers, contacts and sales activity. The package consists of the SAP Customer Relationship Management (CRM) module, the SAP Sales Enablement (SE) module, and the SAP Enterprise Performance Management (EM) module.

SAP CRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“We have to do business the way our customers want to do business – not the way we want them to. SAP solutions help us live up to the modern customer’s expectations of an innovative name like Kodak.” – Jim Continenza

SAP CRM Reviews

SAP

United States

10000+

1999

$58.00 /month /user

Yes

4.2

200+ Reviews

3.9

400+ Reviews

Creatio CRM - Best CRM for Government & Civil Service

4. Creatio CRM – CRM solution to build people-centric relations with citizens

Our Score 97/100

About Creatio CRM: Creatio CRM is a cloud-based customer relationship management software for small businesses. This program allows users to manage their business and customer relations using their private domain. It uses an intuitive, easy-to-use interface which makes it easy for new users to learn how to use the platform without difficulty. Being made available on a monthly subscription basis, this software is accessible at any time, whether you’re at work or home. For those who are equally interested in using the system daily, there are also several add-ons that can be purchased that offer paid features such as phone support and more features.

Creatio CRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“With Creatio, we consolidated all customer data, tuned lead and opportunity management using business rule capabilities, and streamlined the sales process.” – Jana Sergejenko

Creatio CRM Reviews

Creatio

United States

501 – 1000

2002

$25.00 /month

Yes

4.8

80+ Reviews

4.6

200+ Reviews

SugarCRM - Best Government CRM Software

5. SugarCRM – Modernize the Public Sector with a Modern CRM

Our Score 97/100

About SugarCRM: SugarCRM systems are available as a web-based application, on-premise solution or a cloud-based service. SugarCRM’s value comes from the combination of technology and personas that allow an organization to grow with their business processes. It provides organizations with all the tools they need to help them create, analyze and take action on customer data. It is open-source software that can help your organization effectively manage online and offline sales, marketing, customer service, social media interaction with customers, fulfillment, and service. It also helps in managing your staff as it can help you offer better benefits and rewards, automate tasks and automate communication with customers.

SugarCRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“Sugar allowed us to not only increase the number of accounts we were keeping track of, but also to maximize the amount of opportunities we go through.” – Trevor M.

SugarCRM Reviews

SugarCRM

United States

501 – 1000

2004

$49.00 /month /user

No

3.8

370+ Reviews

3.8

640+ Reviews

SuiteCRM - Best CRM for Public Sector

6. SuiteCRM – The Perfect CRM for the Public Sector

Our Score 97/100

About SuiteCRM: The perfect CRM software for the government or the public sector. This is highly customizable software that easily gets integrated into the existing application with the help of a powerful API. Transformation of engagements, efficient management of cases, and staying compliant are the features that make it apt for public enterprises. Its focuses on delivering freedom, innovation, and quality to its customers.

SuiteCRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“As we have rolled out SuiteCRM with SalesAgility’s guidance and support we have seen a significant level of engagement from our staff. Key people within our organization are using SuiteCRM to drive new marketing and sales initiatives plus enhancing support processes that are generating an order of magnitude in savings in
operational costs.” – Jeff Christensen

SuiteCRM Reviews

SalesAgility

United Kingdom

11 – 50

2005

Not provided by vendor

Yes

4.3

40+ Reviews

4.2

80+ Reviews

Maximizer CRM - Best CRM Software in Public Sector

7. Maximizer CRM – Manage Local Government with Maximizer CRM

Our Score 97/100

About Maximizer CRM: Maximizer CRM is a cloud-based software solution ideal for businesses seeking to improve customer service and increase revenue. Maximizer CRM lets organizations focus on what they do best – delivering outstanding value to customers – by integrating their business and sales processes with a single platform. Maximizer CRM offers enhanced collaboration, seamless integrations with other applications, live data updates through the cloud, mobile device integration, predictive analytics from contextual insights, and more.

Maximizer CRM Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“Maximizer is the sales and operations backbone of our company that’s enabling us to provide a seamless experience to our clients throughout each of their life stages.” – Matt Welykholowa

Maximizer CRM Reviews

Maximizer Software

Canada

51 – 200

1988

$29.00 /month

Yes

4.0

320+ Reviews

3.9

430+ Reviews

Telagus - Best CRM System for Government

8. Telagus – Best CRM Software for Government Industry

Our Score 97/100

About Telagus: Telagus helps you contact your customers directly through their phone numbers and email addresses, as well as manage marketing campaigns with built-in tools like email marketing templates and landing pages. Telagus CRM also offers integrations with online tools like Google Analytics so you can measure success by checking where your leads came from. It Integrates with your existing systems such as Salesforce and Google Analytics to maximize your efficiency and team collaboration. It builds effective email campaigns with built-in templates, form tracking, and customizable signup forms.

Telagus Features: Secure Database, Centralized Information, Contact Management, Account Management, Interaction Tracking, Multi-Organizational Case Management, Omnichannel Communication, Project Collaboration, Employee Database, Workflow Automation, Document Management, Knowledge Management, Customer Support

“The degree of automation and control it gives in data management, project management and complex workflow is what makes Telagus a very powerful tool” – Farjad M.

Telagus Reviews

Telsa Media

United Kingdom

11 – 50

2015

$50.00/month

Yes

0.0

00 Reviews

2.5

01 Reviews