Salesforce Health Cloud
Claim ProfileSalesforce's Healthcare CRM software can improve health outcomes, patient relationship management and processes.
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Salesforce Health Cloud
"Healthcare organizations often turn to Salesforce Health Cloud when they need a clearer way to manage patient relationships and care coordination across teams. It brings together patient information in a way that helps staff stay organized and respond faster. The platform works well for clinics, hospitals, and health-focused businesses that deal with large volumes of patient interactions. That said, smaller practices with limited budgets may find the cost and setup complexity harder to justify early on."
Decision Snapshot
Salesforce Health Cloud Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Salesforce Health Cloud Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Salesforce Health Cloud
Problem it Solves
-
Improves Patient Engagement And Care Coordination For Healthcare Providers
Target Users
-
Healthcare Providers
-
Care Coordinators
-
Patient Service Representatives
-
Healthcare Administrators
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IT Professionals
Core Use Case
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Manage Patient Relationships
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Coordinate Care Teams
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Track Health Progress
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Personalize Patient Engagement
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Streamline Administrative Tasks
USP
-
Empower Patient Relationships With Personalized Healthcare Solutions
Pros
-
Built specifically for healthcare, not adapted from generic CRM tools
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Patient data from multiple sources unifies into one clear timeline
-
Care teams coordinate across departments without losing critical context
-
Referral management cuts down administrative delays noticeably in clinical settings
-
Scales confidently from small clinics to large hospital networks
-
HIPAA-compliant architecture gives compliance teams fewer sleepless nights
-
Einstein AI surfaces actionable patient insights before problems escalate
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Strong integration ecosystem connects with EHRs and third-party health apps
Cons
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Customization depth demands significant IT involvement to get right
-
Pricing climbs steeply as patient data volumes and users grow
-
Non-technical clinical staff often struggle during initial platform adoption
-
Smaller healthcare practices may find the feature scope overwhelming
Editorial Buyer Guidance
Who Is Salesforce Health Cloud Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Improves Patient Engagement And Care Coordination For Healthcare ProvidersTarget Users
- Healthcare Providers
- Care Coordinators
- Patient Service Representatives
- Healthcare Administrators
- IT Professionals
Core Use Cases
- Manage Patient Relationships
- Coordinate Care Teams
- Track Health Progress
- Personalize Patient Engagement
- Streamline Administrative Tasks
Unique Selling Point
Empower Patient Relationships With Personalized Healthcare Solutions
Strengths and Limitations
Salesforce Health Cloud Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Built specifically for healthcare, not adapted from generic CRM tools
- Patient data from multiple sources unifies into one clear timeline
- Care teams coordinate across departments without losing critical context
- Referral management cuts down administrative delays noticeably in clinical settings
- Scales confidently from small clinics to large hospital networks
- HIPAA-compliant architecture gives compliance teams fewer sleepless nights
- Einstein AI surfaces actionable patient insights before problems escalate
- Strong integration ecosystem connects with EHRs and third-party health apps
!
Cons
- Customization depth demands significant IT involvement to get right
- Pricing climbs steeply as patient data volumes and users grow
- Non-technical clinical staff often struggle during initial platform adoption
- Smaller healthcare practices may find the feature scope overwhelming
Sponsored Products
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Category-Based Capabilities
Salesforce Health Cloud Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Healthcare CRM Software 30 selected features Open category ↗ ⌄
Patient Communications
Alerts/Notifications
Self Service Portal
Records Management
Social Media Integration
Patient Management
Document Management
Predictive Analytics
Lead Management
Live Chat
Forms Management
Physician Management
Contact Management
Client Portal
Forecasting
Chat/Messaging
Appointment Management
Task Management
Referral Tracking
Medical History Records
Campaign Management
Marketing Automation
Calendar Management
Automated Scheduling
Audience Targeting
Email Management
HIPAA Compliant
Multi-Location
Pipeline Management
Billing & Invoicing
Connected Applications
Salesforce Health Cloud Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Microsoft Azure
Google Workspace
Cerner Millennium
Salesforce Service Cloud
Google Cloud
Salesforce Marketing Cloud
Tableau
Slack
Zoom Meetings
DocuSign
Anypoint Platform
Pricing Information
Salesforce Health Cloud Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Health Cloud Enterprise
$350
Per Month
Health Cloud Unlimited
$525
Per Month
Health Cloud Agentforce 1 for Service
$750
Per Month
Health Cloud Agentforce 1 for Sales
$750
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
Salesforce Health Cloud FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Salesforce Health Cloud is a state-of-the-art patient and member relationship platform designed specifically for the healthcare sector. Leveraging the robust capabilities of Salesforce's CRM technology, it offers healthcare professionals a comprehensive, 360-degree view of their patients, enabling more personalized and efficient care. This platform seamlessly integrates patient data from various sources, including electronic health records (EHRs), medical devices, and wearables, ensuring all relevant information is easily accessible in one place. Key features include patient management, which allows for detailed patient profiles and personalized care plans; multi-channel communication for engaging with patients via their preferred method; case management for tracking patient interactions and treatment progress; and analytics for insights into patient health trends and outcomes. Additionally, it ensures compliance with healthcare regulations, such as HIPAA, safeguarding patient data privacy. Overall, Salesforce Health Cloud empowers healthcare organizations to deliver more connected, collaborative, and personalized care experiences.
- No, Salesforce Health Cloud does not offer a free version.
- No, Salesforce Health Cloud does not offer any free trial.
-
Salesforce Health Cloud offers the following pricing plans & packages:
Health Cloud Enterprise
$350 Per Month
Health Cloud Unlimited
$525 Per Month
Health Cloud Agentforce 1 for Service
$750 Per Month
Health Cloud Agentforce 1 for Sales
$750 Per Month
-
Salesforce Health Cloud supports the following payment frequencies:
- Annual Subscription
- No, Salesforce Health Cloud does not offer an API.
-
Salesforce Health Cloud can be integrated with the following applications:
- Tableau , Google Workspace , Salesforce Service Cloud , Slack , Zoom Meetings , Google Cloud , DocuSign , Salesforce Marketing Cloud , Microsoft Outlook , Microsoft Azure , Cerner Millennium , Anypoint Platform
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Salesforce Health Cloud offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
Salesforce Health Cloud offers training with the following options:
- In-person , Webinar , Documentation
-
Salesforce Health Cloud supports the following languages:
- English
-
Following are the typical users of the Salesforce Health Cloud:
- Self-Employed , Small-Business , Midsize-Business
-
Salesforce Health Cloud supports the following deployment:
- Cloud Hosted
-
Salesforce Health Cloud supports the following devices and operating systems:
- Web-Based , Mac
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