1. Salesforce CRM – Develop your shopify business by integrating Salesforce CRM
About Salesforce CRM: Salesforce CRM is a software company that offers cloud-based customer relationship management solutions for small, medium and large businesses. Salesforce CRM manages the company’s relationships with current customers as well as potential customers and partners. Salesforce offers a range of features including phone, email, chat, social media monitoring and enterprise content management. The solution is available in numerous languages and offers thousands of plugins, including those that extend the system’s functionality beyond basic CRM to business analytics, email management and marketing.
Salesforce CRM Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“With Salesforce, we’re building a unified information source to help us reimagine collaboration across our entire platform. This will enable NBCUniversal to continue delivering the highest level of transparency, insights, and results for our customers.” – Linda Yaccarino
“With Salesforce, we’re building a unified information source to help us reimagine collaboration across our entire platform. This will enable NBCUniversal to continue delivering the highest level of transparency, insights, and results for our customers.” – Linda YaccarinoSalesforce
United States
10000+
2003
Not provided by vendor
Yes
4.4 
17000+ Reviews
4.3 
12000+ Reviews
2. Zendesk Sell – The best CRM Software for Shopify stores
About Zendesk Sell: Zendesk Sell CRM is a powerful customer support and sales software. It helps businesses optimize their customer experience, increase revenue and improve profitability. Some of the features include: email marketing automation, lead management, task management, chat functionality, and more. Features are built for both inbound and outbound customer interactions – whether on the phone or through emails alone. It is compatible with different languages, so it’s accessible to everyone! Zendesk Sell CRM is an investment that will pay off in the long run by increasing your business’ competitive edge among others who don’t use this software.
Zendesk Sell Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“We are using Zendesk Sell and Support to give our sales and support teams everything they need in one platform. They are able to effectively and efficiently collaborate and improve the customer experience.” – Bonni PochZendesk
United States
1001 – 5000
2007
$49.00 /month
Yes
4.4
3100+ Reviews
4.2
450+ Reviews
3. monday.com – The sales CRM software that’s fully customizable
About monday.com: monday.com offers businesses an opportunity to save money on the cost of a dedicated tech team and system administrators by building their own CRM system around their company’s existing services. monday.com markets itself as a fully customizable CRM platform, making it easy for business owners to build and expand their own businesses without having to invest in dedicated staff, or extreme computer skills. monday’s software is designed to be highly intuitive and user-friendly, making it possible for the average business owner to set up a system in one day.
monday.com Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“monday.com CRM has opened countless doors of opportunities that we never had before. We were able to customize the CRM on top of monday.com Work OS to fit the needs of our day-to-day activities.” – Kyle Dorman | Operations Manager at Ray Whitemonday.com
Israel
1001 – 5000
2014
Not provided by vendor
Yes
4.6
2800+ Reviews
4.6
500+ Reviews
4. Metrilo – The plug-n-play growth platform for ecommerce brands
About Metrilo: Metrilo is explicitly designed for eCommerce platforms aiming at the retention of customers and sustainable growth of their businesses. It provides a complete and detailed customer database with information like actions taken, order history, product interaction, behavior, money spent, and other individual details which can be segmented into action-based and customer-based filters. Metrilo uses dynamic email marketing to boost customer engagement and instant sales. Integrating seamlessly, it is one of the best CRM for Shopify.
Metrilo Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“Metrilo is the only data tool I use to grow my business. It gives me the data right away” – Moiz AliMetrilo
Bulgaria
11 – 50
2014
$119.00 /month
Yes
5.0
20+ Reviews
4.8
20+ Reviews
5. Mailchimp – Build better relationships with your customers
About Mailchimp: Mailchimp is the #1 marketing automation brand and its CRM software works toward turning audiences into leads and customers. By establishing a strong customer relationship, Mailchimp acquires a deeper understanding of how to market to them better, leading to business growth in the long run, hence working as one of the best CRM for Shopify. Businesses can organize all their contact data, segment and tag them according to needs, keep up with an all-in-one audience dashboard, use personalization tools, and access Mailchimp’s own mobile app.
Mailchimp Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“As we continue to segment and test our campaigns, we are seeing our revenue and engagement increase with our customers.” – Daisy DownsIntuit
United States
1001 – 5000
1983
Not provided by vendor
Yes
4.5
15000+ Reviews
4.3
12000+ Reviews
6. Freshmarketer – Best Shopify CRM software to boost your store
About Freshmarketer: Freshmarketer is a web-based CRM for small to mid-sized businesses to manage their businesses and increase their profits. It’s an essential yet highly effective tool for increasing sales and customer relations by keeping data in one central place. Freshmarketer’s most prominent feature is the ability to track leads from every channel – email, social media, and print advertisements – as well as call lists and contact management systems. Freshmarketer’s goal is to help you grow your business by enabling you to generate more leads through better marketing. They want to give you the tools to make your job easier, so they’re willing to do it for free.
Freshmarketer Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“With Freshworks’ e-commerce CRM, we can now deliver a personalized and delightful experience. Engaging our customers with context, turning visitors into sales, and keeping customers happy with exceptional customer support is helping our business grow.” – Dr. Renita RajanFreshworks
United States
5001 – 10000
2011
Not provided by vendor
Yes
4.4
20+ Reviews
3.6
05+ Reviews
7. HubSpot – Develop your Shopify store with HubSpot CRM integration
About HubSpot: HubSpot CRM is a software application that primarily focuses on managing your business’s online presence and online marketing practices. The HubSpot CRM software is the backbone of every company’s website; it allows for managing and monitoring web traffic, tracking analytics, creating content for social media, and measuring success. Having access to HubSpot CRM can give you more insight into your customer’s behavior and customer relationship, which ultimately can help improve your company’s bottom line.
HubSpot Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“One of the most dangerous things a software company can do is remain static, HubSpot does a great job of listening to its customers and keeping up with the shifting world of technology. It’s a trustworthy platform that will keep pace with whatever the future brings.” – Haley IrwinHubSpot
United States
1001 – 5000
2012
Not provided by vendor
Yes
4.5
3400+ Reviews
4.4
9500+ Reviews
8. Zoho CRM – Cloud based CRM System for your Shopify Store
About Zoho CRM: Zoho CRM is a cloud-based platform that helps you organize your business and track your projects. It comes with a variety of features; this CRM has made it possible for anyone, regardless of their experience or level in their field, to manage their business effectively without having to worry about anything else. Zoho CRM offers numerous features to manage sales and business where you can find process management, sales enablement, sales forecasting, marketing automation, customization, team collaboration, etc.
Zoho CRM Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead to real prospect time by 60%, which is huge. I would definitely recommend Zoho CRM to companies that are experiencing complexity with sales and marketing and witnessing rapid growth.” – K.C WatsonZoho
United States
5001 – 10000
1996
Not provided by vendor
Yes
4.3
5900+ Reviews
4.0
2200+ Reviews
9. Richpanel – Best CRM Apps To Integrate With Shopify Store
About Richpanel: Working best in CRM for Shopify, Richpanel”s advanced customer service features ensure maximum profit earned through customer satisfaction. It reduces query tickets by 55% through a personalized and intuitive customer self-service portal, a customer account page, and multilingual FAQs. It centralizes all mediums of support channels- live chat, social media, email, and SMS into one dashboard and automatically eliminates spam messages, and routes, and executes conversations.
Richpanel Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.” – Christina EbersoleRichpanel
United States
11 – 50
2016
$100.00 /month
Yes
5.0
09+ Reviews
4.9
30+ Reviews
10. Kapture CRM – Build and nurture long-lasting relationships with your customers
About Kapture CRM: Kapture CRM is a time management and invoicing solution that helps businesses run smoothly. It includes email marketing, website creation, and project management to help users across industries increase their productivity. Kapture CRM’s website-creation tool allows users to build professional websites, with real-time analytics built in. It also includes a customizable invoicing system that provides customers with a streamlined experience. The platform includes a time-tracking feature that allows users to analyze which projects are costing them the most time.
Kapture CRM Features: Shopify Integration, Contact Management, Interaction Tracking, Customer Segmentation, Customer Data Management, Lead Scoring, Email Marketing, Task Management, Live Chat, Customer Support, Reporting and Analytics
“Choosing Kapture CRM has proven to be a real game-changer for us. We have experienced ease and convenience in lead management ever since we switched to Kapture for our internal needs. Scheduling appointments and following through on them has gotten a lot simpler now. We are truly grateful for a system that makes doing business seem highly effortless.” – Charles WilliamsAdjetter Media
India
201 – 500
2011
$19.00/month
Yes
4.2
30+ Reviews
4.3
100+ Reviews
