Best Customer Satisfaction Software

Confirmit is a powerful survey software designed to help organizations collect and analyze feedback from customers and employees. With features such as customizable survey templates, data visualization, and real-time reporting, Confirmit streamlines the survey process and provides valuable insights. The user-friendly interface allows users to create and distribute surveys effortlessly, ensuring hi... Read more about Confirmit

Treasure Data Suite is an advanced customer data platform (CDP) that enables organizations to unify and analyze customer data from multiple sources. This platform collects, stores, and processes large volumes of data, providing businesses with a holistic view of their customer interactions across various touchpoints. Treasure Data Suite’s powerful analytics tools allow users to segment audiences... Read more about Treasure Data Suite

Dynata Insights Platform is a robust survey software that empowers businesses to gather valuable consumer insights efficiently. This platform provides a comprehensive suite of tools for designing, distributing, and analyzing surveys across various demographics and markets. With Dynata, users can create custom surveys that cater to specific research needs, utilizing advanced question types and logi... Read more about Dynata Insights Platform

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling u... Read more about GetFeedback

Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to enhance customer loyalty. The platform offers customizable templates, real-time analytics, and automated reporting, allow... Read more about Questback

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-friendly interface, businesses can easily track their reputation, gain insights into customer sentiments, and identify a... Read more about ReviewTrackers

Shopper Approved is a versatile software developed to amplify customer voices and enhance e-commerce experiences. Its standout feature is the collection and display of verified customer reviews, ratings, and testimonials, which greatly boost consumer trust and credibility for online businesses. The platform specializes in seamlessly gathering feedback post-purchase, ensuring authentic and relevant... Read more about Shopper Approved

Gainsight CS is a leading customer success software designed to help businesses build strong customer relationships, reduce churn, and drive customer loyalty. The platform offers tools for tracking customer health scores, managing customer interactions, and identifying potential risks, enabling customer success teams to proactively address customer needs. Gainsight CS integrates with customer rela... Read more about Gainsight CS

Shiji ReviewPro Guest Surveys is a customer satisfaction software specifically designed for the hospitality industry. The platform enables hotels, resorts, and other hospitality businesses to collect valuable guest feedback through surveys, reviews, and ratings. By using Shiji ReviewPro, businesses can capture real-time insights into the guest experience, allowing them to identify strengths and ar... Read more about Shiji ReviewPro Guest Surveys

Shiji ReviewPro Guest Experience Platform is a survey software solution designed to help businesses in the hospitality industry collect and analyze customer feedback to enhance guest experiences. The platform allows businesses to send customized surveys to guests before, during, or after their stay, providing valuable insights into customer satisfaction. With a range of question types and template... Read more about Shiji ReviewPro Guest Experience Platform

InsightSUITE is a pricing optimization software designed to help businesses maximize revenue and improve profitability through data-driven pricing strategies. The platform uses advanced analytics and machine learning algorithms to analyze market trends, customer behavior, and competitor pricing, providing businesses with actionable insights for setting optimal prices. InsightSUITE includes feature... Read more about InsightSUITE

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is user-friendly, with drag-and-drop survey creation and a variety of customizable templates. Sogolytics provides robust dat... Read more about Sogolytics

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

PointerPro is user-friendly assessment software designed to evaluate and track individual or team performance. This tool helps organizations streamline their assessment processes. With a straightforward interface, it allows users to create and administer tests effortlessly. The software supports various question formats, ensuring flexibility in assessments. Users can easily analyze results through... Read more about Pointerpro

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye

Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring ... Read more about Qualaroo

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Canny is a focused and user-friendly feedback management software primarily designed for product teams to track user suggestions and issues. Its standout feature is the ability to create and manage feedback boards, where users can submit, vote, and comment on ideas. This interactive approach facilitates community-driven product development. Canny excels in its simplicity, offering an intuitive int... Read more about Canny

Podium is an AI-driven and innovative communication platform developed to modernize customer interactions for businesses. Its standout feature is the ability to centralize all messages from different channels, like text, Facebook, and Google, into one convenient dashboard. This consolidation streamlines communication, making it easier for businesses to manage and respond to customer inquiries. Pod... Read more about Podium

Userlike stands out as a versatile and user-friendly live chat software ideal for enhancing customer communication. Its standout feature is the seamless integration with websites and messaging apps, facilitating real-time interactions with clients. Userlike offers unique customization options, allowing businesses to tailor chat windows to their brand identity. The software includes an intuitive da... Read more about Userlike

Skeepers Feedback Management is a customer satisfaction software designed to help businesses collect, analyze, and act on customer feedback to improve the overall customer experience. The platform allows businesses to create custom surveys and feedback forms that can be sent to customers through multiple channels, including email, SMS, and mobile apps. With its powerful analytics tools, Skeepers e... Read more about Skeepers Feedback Management

MyFeelBack is an advanced 360 Degree Feedback Software designed to facilitate comprehensive performance evaluations and professional development within organizations. It offers a robust platform for collecting feedback from multiple sources, including peers, subordinates, and supervisors, ensuring a well-rounded assessment of employee performance. Key features include customizable feedback questio... Read more about MyFeelBack

Odigo is a robust telephony software solution that offers businesses a comprehensive suite of tools to manage their communication systems effectively. Designed to optimize voice interactions, Odigo provides features such as call routing, voicemail management, and real-time analytics. The software supports both cloud-based and on-premise deployments, allowing companies to choose the best option for... Read more about Odigo

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales processes. The software excels in contact management, helping teams organize and track their customer relationships efficien... Read more about Efficy CRM

The Survey System is a robust survey software designed to simplify the creation, distribution, and analysis of surveys. With its user-friendly interface, users can build customized surveys with a variety of question types, including multiple-choice and open-ended formats. The software features powerful analytics tools that provide real-time insights and visualizations, helping organizations make d... Read more about The Survey System