Best Customer Satisfaction Software

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and fee... Read more about Hotjar

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule follow-ups, and monitor customer interactions from initial inquiry to post-sales support. With its user-friendly interface,... Read more about monday CRM

QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, highlighting key trends and areas for improvement. It also allows businesses to track customer satisfaction over time using ... Read more about QuestionPro CX

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by providing seamless, realtime communication, ensuring that customers can easily reach support teams when needed. RingCentral E... Read more about RingCentral Engage Digital

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base features. SupportCenter Plus includes features for automating ticket routing, prioritizing support requests, and tracking... Read more about ManageEngine SupportCenter Plus

Alchemer Survey, formerly known as SurveyGizmo, is a versatile and user-friendly tool for creating surveys and collecting data. This software stands out for its ability to tailor surveys to fit any need, whether for customer feedback, market research, or employee engagement. Alchemer Survey offers a range of question types, from multiple-choice to open-ended responses, making it easy to gather div... Read more about Alchemer

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

123FormBuilder is a versatile survey software that enables users to create custom online forms and surveys effortlessly. With its intuitive drag-and-drop interface, businesses can design professional-looking forms without any coding knowledge. The platform offers a wide range of templates to cater to various needs, from customer feedback surveys to event registrations. 123FormBuilder provides powe... Read more about 123FormBuilder

Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and efficient customer service. Avaya UCaaS offers real-time analytics and reporting features, allowing managers to track a... Read more about Avaya UCaaS

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Meda... Read more about Medallia Experience Cloud

Medallia Agent Connect is a sophisticated customer satisfaction software designed to enhance the quality of customer interactions and improve overall service delivery. It offers a suite of tools for capturing customer feedback in real-time, analyzing sentiment, and identifying areas for improvement. Medallia Agent Connect integrates seamlessly with contact center platforms, enabling agents to acce... Read more about Medallia Agent Connect

Truecaller for Business is a customer satisfaction software that helps businesses enhance communication with customers by identifying calls, blocking spam, and improving customer service interactions. The platform enables businesses to personalize their caller ID, ensuring that customers know who is calling, even when dealing with unknown numbers. With its advanced call identification technology, ... Read more about Truecaller for Business

Medallia Customer Experience is a comprehensive platform designed for gathering and analyzing customer feedback. It enables businesses to collect data from multiple sources, like surveys, social media, and direct customer interactions. The platform offers real-time analytics to understand customer sentiments and trends. It includes tools for creating personalized surveys and generating automated r... Read more about Medallia Customer Experience

Verint Experience Management is a comprehensive survey software designed to help organizations gather feedback, analyze customer sentiment, and improve customer experiences. The platform provides tools for creating and distributing surveys, collecting responses, and generating reports on customer insights. Verint Experience Management’s user-friendly interface allows organizations to customize s... Read more about Verint Experience Management

Feefo is a robust review management software that enables businesses to collect, analyze, and respond to customer feedback effectively. Trusted by brands across industries, Feefo uses verified customer reviews to ensure authenticity, helping businesses build trust and improve customer relationships. The platform’s customizable review invitations and automated feedback requests streamline the pro... Read more about Feefo

MindTouch is a leading knowledge management software designed to help organizations create, manage, and distribute knowledge effectively. This platform provides tools for building comprehensive knowledge bases, enabling users to centralize information and make it easily accessible to employees and customers. MindTouch features a user-friendly interface that allows for the creation of articles, FAQ... Read more about MindTouch

Yotpo is a dynamic e-commerce marketing platform shifting the way businesses harness customer reviews and user-generated content. Functioning as a centralized hub, Yotpo enables brands to collect and showcase authentic customer reviews, photos, and Q&A, bolstering trust and credibility. The platform seamlessly integrates with e-commerce sites, allowing for easy implementation and customization. Yo... Read more about Yotpo

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across channels. Pega’s real-time decisioning capabilities help brands deliver timely, contextually relevant interactions, whethe... Read more about Pega Customer Decision Hub

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto a... Read more about Nextiva

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

Centercode is a robust user testing software that helps companies collect valuable feedback on their products and services during the development phase. By engaging a group of real users, Centercode facilitates controlled testing of new features, products, or updates, ensuring that businesses can identify bugs, usability issues, and customer pain points before the official launch. The platform str... Read more about Centercode