SoftwareWorld
Software Category

Best Customer Satisfaction Software - Page 2

Customer satisfaction software are online solutions that help businesses to make healthy relationships with their customers. It also assists businesses in targeting audiences that will buy from them and continue to buy from them. For that to happen, it is necessary to initially satisfy customers' needs with the right product, ensuring their return for more. The tool allows employees to discuss new ideas collaboratively so that companies can provide customers with quality-based products. What's more, the solutions offer a robust survey tool to know customers' likes and dislikes. It enables companies to know customers' behavior and attitudes toward business products and services. The solutions can also pinpoint the types of customers businesses are targeting and the audience they require. Eventually, it becomes easier for them to know what they're doing wrong and what needs to be optimized. Our talented research team has analyzed the solutions based on various criteria and hand-picked the best customer satisfaction softwares. Let's have a look at the list.

Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.7 average rating from 301 reviews
Last Updated: October 09, 2026
Category Leaders

Top 10 Customer Satisfaction Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Pipedrive $14 Per month Sponsored USPStreamline your sales process with Pipedrive's intuitive CRM platform 2nd SurveyMonkey ₹17.16 Per month USPEffortlessly gather insights with user-friendly survey tools 3rd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 4th Jotform $34 Per month USPEffortlessly create forms and collect data with Jotform 5th Typeform $25 Per month USPCreate engaging forms effortlessly with Typeform's intuitive design 6th Nicereply $59 Per month USPReal Time Satisfaction Metrics Embedded In Workflows 7th Zoho Survey ₹416 Per month USPEffortlessly create insightful surveys for smarter decision-making 8th Survicate $299 Per month USPBoost customer insights with effortless survey solutions 9th SurveySparrow Contact Vendor USPEngage effortlessly with dynamic and conversational surveys 10th Birdeye Contact Vendor USPTransform customer experiences with real-time feedback insights
Complete Product Directory

List of Best Customer Satisfaction Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Customer Satisfaction Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Alchemer

🏆 SW Recommended

Enterprise Online Survey Software & Tools

★★★★☆ 4.9 (3 Reviews)
Visit Website

Overview

Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...

Read more about Alchemer  
Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#27

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)
Visit Website

Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

Read more about Delighted  
Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States
#28

Podium

🏆 SW Recommended

Tools to Convert and Manage Leads

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Podium is an AI-driven and innovative communication platform developed to modernize customer interactions for businesses. Its standout feature is the ability to centralize all messages from different channels, like text, Facebook, and Google, into one convenient dashboard. This c...

Read more about Podium  
Free TrialNA Starting Price$399 Per month HeadquartersUnited States
#29

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

Read more about Lucky Orange  
Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States
#30

ReviewFlowz

🏆 SW Recommended

Find out what's being said about your business

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

ReviewFlowz is a review management software designed to help businesses track, respond to, and manage online reviews across multiple platforms. It centralizes customer feedback from sites like Google, Yelp, and Trustpilot, providing businesses with a comprehensive view of their o...

Read more about ReviewFlowz  
Free TrialAvailable Starting Price$20 Per month HeadquartersFrance
#31

Preferred Patron Loyalty

🏆 SW Recommended
★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

Read more about Preferred Patron Loyalty  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#32

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
Visit Website

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

Read more about LiveAgent  
Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#33

Jotform

🏆 SW Recommended

Free Online Form Builder & Form Creator

★★★★☆ 4.8 (23 Reviews)
Visit Website

Overview

Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a...

Read more about Jotform  
Free TrialAvailable Starting Price$34 Per month HeadquartersUnited States
#34

Grade.us

🏆 SW Recommended

The review management platform for marketing agencies

★★★★☆ 4.8 (2 Reviews)
Visit Website

Overview

Grade.us is a specialized review management software designed to help businesses amplify their positive customer feedback and manage their online reputation. Its standout feature is the ability to streamline the collection and sharing of customer reviews across various platforms,...

Read more about Grade.us  
Free TrialNA Starting Price$25 Per month HeadquartersUnited States
#35

Totango

🏆 SW Recommended

Customer success software your business can’t outgrow

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...

Read more about Totango  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#36

Smaply

🏆 SW Recommended
★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Smaply is a specialized customer journey mapping tool designed to help businesses visualize and improve their customers' experience. The software allows teams to create detailed journey maps that outline each interaction a customer has with their product or service, identifying k...

Read more about Smaply  
Free TrialNA Starting Price€33 Per month HeadquartersAustria
#37

Nextiva

🏆 SW Recommended

The Connected Conversation Platform for Businesses

★★★★☆ 4.7 (17 Reviews)
Visit Website

Overview

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into...

Read more about Nextiva  
Free TrialNA Starting Price$15 Per month HeadquartersUkraine
#38

Opin

Turn customer feedback into actionable insights

★★★★☆ 4.6 (4 Reviews)
Visit Website

Overview

Opin helps teams measure and improve customer satisfaction by collecting feedback at key moments across the customer journey. Feedback can be captured inside the product or through email, ensuring timely and relevant responses. Opin analyzes satisfaction signals using AI to surfa...

Read more about Opin  
Free Trial14 Days Starting Price$Free Per month HeadquartersIndia
#39

Yotpo

eCommerce Retention Marketing Platform

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Yotpo is a unified ecommerce growth platform that helps brands capture, amplify, and leverage authentic customer content to accelerate conversions and deepen loyalty. Instead of piecing together disparate tools for reviews, loyalty, referrals, and messaging, Yotpo brings these ca...

Read more about Yotpo  
Free TrialAvailable Starting Price$79 Per month HeadquartersUnited States
#40

Resolver

🏆 SW Recommended

See Risk. Build Resilience.

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Why organizations choose ResolverManaging risk across departments often turns chaotic when incidents, audits, and compliance tracking live in separate systems. Resolver brings all of it into one connected platform so security, risk, and compliance teams can operate with clarity i...

Read more about Resolver  
Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#41

SurveyMonkey

🏆 SW Recommended

The World’s Most Popular Free Online Survey Tool

★★★★☆ 4.6 (3 Reviews)
Visit Website

Overview

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonke...

Read more about SurveyMonkey  
Free TrialAvailable Starting Price₹17.16 Per month HeadquartersUnited States
#42

ReviewTrackers

🏆 SW Recommended

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

★★★★☆ 4.6 (10 Reviews)
Visit Website

Overview

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-...

Read more about ReviewTrackers  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#43

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
Visit Website

Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

Read more about Pipefy  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#44

Typeform

🏆 SW Recommended

People-Friendly Forms and Surveys

★★★★☆ 4.5 (24 Reviews)
Visit Website

Overview

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher respon...

Read more about Typeform  
Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#45

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

Read more about Genesys Cloud CX  
Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#46

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

Read more about Helply (formerly Groove)  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#47

Customer Thermometer

Customer Satisfaction Survey App

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Customer Thermometer helps businesses measure customer satisfaction and capture real time feedback through a simple and effective customer feedback software platform. This customer experience software enables organizations to collect feedback directly through email surveys using...

Read more about Customer Thermometer  
Free TrialAvailable Starting Price$49 Per month HeadquartersUnited Kingdom
#48

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

Read more about UseResponse  
Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#49

Userback

Collect user feedback and fix bugs 10x faster

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Userback is a visual feedback and approval tool that helps product teams capture actionable insights directly from users, stakeholders, and testers. It enables teams to collect annotated screenshots, screen recordings, and in-browser feedback without interrupting user workflows,...

Read more about Userback  
Free Trial14 Days Starting Price$49 Per month HeadquartersAustralia
#50

Nicereply

🏆 SW Recommended

Customer experience (CX) platform

★★★★☆ 4.5 (1 Reviews)
Visit Website

Overview

Nicereply is a customer experience and feedback platform that helps businesses collect, measure, and analyze customer satisfaction data across support, sales, and service interactions. It integrates with helpdesk tools, CRMs, live chat solutions, and email platforms to capture fe...

Read more about Nicereply  
Free Trial14 Days Starting Price$59 Per month HeadquartersSlovakia

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

From Blog & Research

Latest Relevant Articles

Practical guides related to Customer Satisfaction Software from SoftwareWorld’s Blog & Research library.

Get Expert Help