Delighted
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Delighted
"Collecting customer feedback at the right moment can make a real difference, and that is where Delighted tends to stand out. Businesses use it to send short, focused surveys that customers actually respond to. It works well for teams that want quick feedback loops without setting up complicated survey systems. That said, companies looking for deep research tools or highly customized survey logic may find the platform a bit limited for more advanced needs."
Decision Snapshot
Delighted Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Delighted Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Delighted
Problem it Solves
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Enhances Customer Engagement Through Personalized Communication And Feedback
Target Users
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Small Business Owners
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Customer Experience Managers
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Marketing Professionals
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Product Managers
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Customer Success Teams
Core Use Case
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Enhance Customer Engagement
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Streamline Communication Processes
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Automate Feedback Collection
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Personalize User Interactions
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Analyze Customer Sentiment
USP
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Unleash Your Potential With Our Innovative And Life-changing Solutions
Pros
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Real-time CSAT feedback arrives without any manual follow-up needed
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Survey setup takes under 10 minutes with zero coding
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Minimal survey design keeps response rates noticeably higher than average
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Integrates cleanly with Slack, Salesforce, and other daily-use tools
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Trend reports make it easy to spot satisfaction dips early
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Autopilot scheduling removes the hassle of manual survey sends
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Multi-channel delivery covers email, SMS, web, and in-app surveys
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Free plan available, making it accessible for smaller teams
Cons
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Mobile survey experience feels less polished than desktop counterpart
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Advanced reporting features sit behind higher-tier plan access
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Customization depth falls short for teams with complex branding needs
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Survey logic options feel limiting when workflows grow more sophisticated
Editorial Buyer Guidance
Who Is Delighted Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Enhances Customer Engagement Through Personalized Communication And FeedbackTarget Users
- Small Business Owners
- Customer Experience Managers
- Marketing Professionals
- Product Managers
- Customer Success Teams
Core Use Cases
- Enhance Customer Engagement
- Streamline Communication Processes
- Automate Feedback Collection
- Personalize User Interactions
- Analyze Customer Sentiment
Unique Selling Point
Unleash Your Potential With Our Innovative And Life-changing Solutions
Strengths and Limitations
Delighted Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Real-time CSAT feedback arrives without any manual follow-up needed
- Survey setup takes under 10 minutes with zero coding
- Minimal survey design keeps response rates noticeably higher than average
- Integrates cleanly with Slack, Salesforce, and other daily-use tools
- Trend reports make it easy to spot satisfaction dips early
- Autopilot scheduling removes the hassle of manual survey sends
- Multi-channel delivery covers email, SMS, web, and in-app surveys
- Free plan available, making it accessible for smaller teams
!
Cons
- Mobile survey experience feels less polished than desktop counterpart
- Advanced reporting features sit behind higher-tier plan access
- Customization depth falls short for teams with complex branding needs
- Survey logic options feel limiting when workflows grow more sophisticated
Sponsored Products
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Category-Based Capabilities
Delighted Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Employee Engagement Software 26 selected features Open category ↗ ⌄
Performance Management
Employee Recognition
Real Time Data
Progress Tracking
Goal Management
Surveys & Feedback
Engagement Tracking
Employee Onboarding
Chat/Messaging
Pulse Surveys
Goal Setting/Tracking
Gamification
Training Management
Benchmarking
Feedback Management
360 Degree Feedback
Performance Metrics
Reporting/Analytics
Communication Management
Employee Reward Programs
Question Library
Employee Management
Alerts/Notifications
Employee Database
Negative Feedback Management
Employee Portal
360 Degree Feedback Software 26 selected features Open category ↗ ⌄
Progress Tracking
Anonymous Feedback
Survey/Poll Management
Employee Database
Skills Assessment
Appraisal History
Rater Selection
Self Service Portal
Feedback Management
Email Reminders
Ratings/Reviews
Performance Review Management
Activity Dashboard
Employee Profiles
Self Assessment
Employee Portal
Customizable Questions
Pulse Surveys
Question Library
Performance Management
Reporting/Analytics
Goal Setting/Tracking
Assessment Management
Benchmarking
Continuous Feedback
Individual Development Plans
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA)
Sentiment Analysis
Trend Analysis
API
Data Import/Export
Predictive Analytics
Third-Party Integrations
Multi-Language
For Sales Teams/Organizations
Collaboration Tools
Activity Dashboard
Reporting/Analytics
Process/Workflow Automation
Chatbot
For eCommerce
Speech Recognition
Performance Metrics
Customer Data Platform Software 8 selected features Open category ↗ ⌄
Personalization
Campaign Management
Customer Segmentation
GDPR Compliance
Behavioral Analytics
Data Integration
Predictive Modeling
Customer Profiles
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Customer Journey Mapping Tools Software 14 selected features Open category ↗ ⌄
Customer Profiles
Behavioral Analytics
Reporting & Statistics
Customizable Templates
Drag & Drop
Activity Dashboard
Collaboration Tools
Customer Experience Management
Data Import/Export
Activity Tracking
Engagement Tracking
Performance Metrics
Predictive Analytics
Customer Segmentation
NPS Software 12 selected features Open category ↗ ⌄
Text Fields
Anonymous Feedback
NPS of Customers
Negative Feedback Management
Third-Party Integrations
Pulse Surveys
Multi-Channel Distribution
Text Analysis
NPS of Employees
Segmentation
Mobile Survey
Multi-Language
SMS Survey Software 13 selected features Open category ↗ ⌄
Contact Management
Mass Texting
Survey Builder
Scheduled Messaging
Reporting/Analytics
Alerts/Notifications
Customizable Templates
Message Personalization
Campaign Management
Keyword Tracking
Template Management
Audience Targeting
MMS
Connected Applications
Delighted Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
Shopify
HubSpot CRM
Salesforce Sales Cloud
Mailchimp
Slack
Zapier
Freshdesk
Drift
Intercom
Segment
Pricing Information
Delighted Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Surveys Starter
$17
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Delighted Review ↗
Delighted Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Samantha G.
Manager
Helps me learn, improve, and grow
Delighted has significantly contributed to my practice's growth, both from an external and internal perspective. It provides a platform for constructive criticism without the public scrutiny of a Google review, allowing my patients to share their feedback without fear of negative repercussions. This insight helps me understand how well I'm doing and highlights areas that need improvement, ultimately enhancing the overall patient experience.
Reviewed on February, 2025
Pamela C.
CTO Cofounder
It enhanced customer engagement
I like that it includes all the essential features I need to gather customer feedback effectively. On the positive side, these tools help me understand my customers' needs better and improve my services.
Reviewed on February, 2025
Patrick L.
Product Tech Lead
Decent experience overall
While it wasn't always perfect, once everything was up and running, it functioned well.
Reviewed on October, 2024
Sarah J.
Author
Delighted - Valuable tool for my work
I’m genuinely pleased with this service. It simplifies the process of gathering feedback from my readers, making it a breeze to understand their thoughts and opinions.
Reviewed on October, 2023
Kibuuka D.
Senior engineer
Excellent tool for gathering customer feedback
The survey automation feature is fantastic allowing me to customize questions that help me gauge how customers feel about my support. While the insights I receive are invaluable for product training and service improvement, I also recognize that there can be challenges in interpreting some responses.
Reviewed on January, 2023
Mariam K.
Director
Very good software for improvement
I utilize this tool to gather client feedback, which helps me enhance my products and services. It's user-friendly and can be seamlessly integrated into my native applications and websites through the SDK and API. The interface is intuitive, making it easy to access customer insights, and I appreciate the timestamp feature that indicates when feedback was submitted.
Reviewed on December, 2022
Namusoke N.
News anchor
Good tool but can be improved
I integrated the tool into my Zendesk to gain insights into customer feedback regarding my services and products. The automation feature sends a survey a day after I mark a ticket as solved, which is quite helpful. I appreciate the user-friendly interface, making it easy to navigate.
Reviewed on December, 2022
Shannon D.
Customer Experience Designer
Responsive and Friendly Customer Support
I was able to learn a lot about the tool just by browsing the website, which gave me the confidence to request an exact budget before starting my 7-day trial. I appreciate the self-help resources and the transparency in plan and pricing comparisons.
Reviewed on November, 2022
Alternative Products
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Frequently Asked Questions
Delighted FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allows for immediate responses and insights. Delighted also integrates seamlessly with popular business tools, enhancing its utility in various workflows. Its analytics capabilities are robust, offering clear, actionable data to improve customer experiences. Additionally, Delighted supports multiple languages, making it suitable for global audiences. With its focus on simplicity and efficiency, Delighted is a user-friendly solution for businesses seeking valuable customer insights.
- Yes, Delighted offers a free version.
- Yes, Delighted offers a free trial.
- No, Credit Card details are not required for the Delighted trial.
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Delighted offers the following pricing plans & packages:
Surveys Starter
$17 Per Month
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Delighted supports the following payment frequencies:
- Annual Subscription , Monthly Payment
- Yes, Delighted offers an API.
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Delighted can be integrated with the following applications:
- Salesforce Sales Cloud , Mailchimp , HubSpot CRM , Slack , Drift , Freshdesk , Pipedrive , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier , Segment
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Delighted offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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Delighted offers training with the following options:
- In-person , Webinar , Documentation
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Delighted supports the following languages:
- Arabic , Chinese , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Italian , Japanese , Korean , Norwegian , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish
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Following are the typical users of the Delighted:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Delighted supports the following deployment:
- Cloud Hosted
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Delighted supports the following devices and operating systems:
- Web-Based , iPhone , Android , Mac
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