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Best NPS Software
- 4.7 avg. rating from 95 reviews
Last Updated: August 24, 2026
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Software-
Comparison
84 Software
- Problem it solves (measuring customer loyalty and satisfaction)
- Core use cases (customer feedback collection, NPS surveys, CX analytics)
- Industry fit (SaaS companies, enterprises, service organizations)
- Automation capabilities (survey automation, feedback workflows)
- Deployment flexibility (cloud-based survey platforms)
- Scalability for small businesses and enterprise CX programs
Top NPS Software 2026 – Master Comparison Table
| Software | Best For | Problem It Solves | Core Use Cases | Industry Fit | Key Features | AI Powered | Deployment | Free Plan | Starting Price | USP |
|---|---|---|---|---|---|---|---|---|---|---|
| SurveyMonkey | General NPS surveys | Collecting customer feedback | NPS surveys and feedback collection | Businesses, teams | Survey builder, analytics dashboards | Yes | Cloud | Yes | $25/month | Widely used survey platform with strong integrations |
| Delighted | Simple NPS tracking | Measuring customer satisfaction quickly | NPS survey automation | SMBs, SaaS companies | Automated surveys, feedback analytics | Yes | Cloud | Yes | $25/month | Easy-to-use NPS platform for fast deployment |
| SurveySparrow | AI-driven NPS surveys | Analyzing customer sentiment | NPS surveys and customer feedback | Businesses, CX teams | AI analytics, conversational surveys | Yes | Cloud | Yes | $39/month | AI-powered conversational survey platform |
| AskNicely | Customer experience teams | Improving service quality | Customer feedback and NPS tracking | Service businesses | Real-time NPS dashboards, automation | No | Cloud | No | Custom | Action-focused NPS platform for CX teams |
| Survicate | Product feedback collection | Understanding user satisfaction | In-app NPS surveys | SaaS companies | In-app surveys, analytics dashboards | No | Cloud | Yes | $53/month | Strong in-app feedback collection platform |
| Retently | Automated NPS campaigns | Managing large NPS programs | Email NPS surveys | SaaS, enterprises | Automation workflows, analytics | Yes | Cloud | No | $49/month | Advanced NPS automation and reporting |
| Nicereply | Support teams | Measuring service satisfaction | Customer support feedback | Customer service teams | CSAT and NPS surveys | No | Cloud | No | $59/month | Customer support-focused feedback platform |
| QuestionPro CX | Customer research and feedback | Understanding customer loyalty | NPS surveys and analytics | Enterprises, research teams | Survey templates, analytics dashboards | Yes | Cloud | Yes | $99/month | Advanced research and NPS analytics platform |
- For simple survey-based NPS tracking: SurveyMonkey
- For SaaS companies measuring product feedback: Survicate
- For AI-powered customer sentiment analysis: SurveySparrow
- For customer support feedback measurement: Nicereply
Top 10 NPS Software
List of Top NPS Software | Best NPS (Net Promoter Score) Tools
Pricing Options
Features
Company Size
SW Recommended
Overview
Vantage Circle stands out as a versatile software designed to enhance employee engagement and well-being within companies. Geared towards fostering a positive workplace culture, Vantage Circle offers an array of employee benefits and recognition solutions. With this platform, organizations can easily implement employee rewards programs, recognition initiatives, and exclusive discounts, thereby boo... Read more about Vantage Circle
Problem It Solves
-
Enhancing Employee Engagement And Recognition Through A Comprehensive Rewards Platform
Core Use Cases
-
Enhance Employee Engagement
-
Reward And Recognize Employees
-
Facilitate Wellness Programs
-
Conduct Employee Surveys
-
Streamline Benefits Management
Target Users
-
HR Professionals
-
Employee Engagement Managers
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Corporate Leaders
-
Team Managers
-
Employees
Industry Fit
-
Human Resources
-
Technology
-
Finance
-
Healthcare
-
Retail
-
Education
Key Features
-
Employee Engagement Platform
-
Rewards And Recognition
-
Wellness Programs
-
Feedback And Surveys
-
Analytics And Insights
USP
-
Boost Employee Engagement With Seamless Rewards And Recognition
Pros
-
Built-in rewards catalog removes the need for third-party gifting tools
-
Employee recognition feels personal with peer-to-peer shoutouts and badges
-
Points-based reward system works across global teams without currency friction
-
Survey tools give managers actual data instead of guesswork on engagement
-
Perks and discount programs add everyday value beyond just work recognition
-
Milestone automation handles work anniversaries and birthdays without manual effort
-
Dashboard surfaces team sentiment trends before small issues become bigger problems
-
Fits mid-sized and enterprise companies without forcing a costly plan upgrade
Cons
-
Reward catalog variety depends heavily on employee location and region
-
Analytics dashboard takes time to fully explore and interpret
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Smaller teams may find the pricing structure hard to justify
-
Customization of recognition workflows needs more flexibility for complex org structures
NA
Contact Vendor
United States
Overview
Retently is a cutting-edge customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers a suite of tools for collecting and analyzing customer feedback, managing loyalty programs, and automating personalized communications. Retently enables businesses to measure customer satisfaction through Net Promoter Score (NPS) survey... Read more about Retently
Problem It Solves
-
Improves Customer Retention Through Actionable Feedback And Insights
Core Use Cases
-
Analyze Customer Feedback
-
Identify Trends In Customer Satisfaction
-
Segment Customer Responses
-
Generate Detailed Reports
-
Improve Customer Retention Strategies
Target Users
-
Small Business Owners
-
Customer Success Managers
-
Marketing Professionals
-
Product Managers
-
Customer Experience Teams
Industry Fit
-
Marketing
-
SaaS
-
E-commerce
-
Customer Service
-
Technology
Key Features
-
User-friendly Interface
-
Real-time Feedback
-
Customizable Surveys
-
Advanced Analytics
-
Seamless Integrations
USP
-
Boost Customer Loyalty With Insightful Feedback And Retention Strategies
Popular Integrations
Pros
-
Tracks NPS, CSAT, and CES all within one platform
-
Survey customization goes deeper than most feedback tools allow
-
Automated follow-ups actually close the feedback loop without manual effort
-
Real-time alerts notify teams the moment detractors respond
-
Integrations with Salesforce, HubSpot, and Intercom work reliably well
-
Segmented reporting makes spotting churn risk genuinely actionable
-
Onboarding takes under an hour even for non-technical users
-
Campaign scheduling gives full control over survey timing and frequency
Cons
-
Reporting customization options feel restrictive for advanced analytics teams
-
Survey design flexibility trails behind dedicated research-focused competitors
-
Pricing climbs noticeably as contact volume and survey responses scale
-
Onboarding deeper automation workflows takes more effort than initially expected
Pricing
Basic
$49 Per Month
Pro
$299 Per Month
Available
$49 Per month
United States
Overview
SurveyLab is an intuitive online survey and feedback platform that enables businesses of all sizes to design, distribute, and analyze surveys with ease. With a focus on simplicity and flexibility, SurveyLab offers a range of customizable question types, multilingual support, and ready-made templates to help users capture valuable insights from customers, employees, and audiences. Its reporting and... Read more about SurveyLab
Problem It Solves
-
Improves Feedback Collection And Enhances Data Driven Decision Making.
Core Use Cases
-
Collect Customer And Employee Feedback
-
Analyze Survey Responses And Trends
-
Measure Satisfaction And Experience Levels
-
Support Market Research And Data Collection
Target Users
-
HR Teams
-
Business Analysts
-
Market Researchers
-
Customer Experience Teams
Industry Fit
-
Education
-
Healthcare
-
Enterprise Organizations
Key Features
-
Survey Creation And Distribution
-
Multichannel Survey Deployment
-
Automated Survey Workflows
USP
-
Survey Platform Delivering Advanced Analytics And Multilingual Feedback Collection.
Pricing
Starter
$49 Per Month
Advanced
$99 Per Month
Professional
$249 Per Month
14 Days
$49 Per month
Poland
Overview
SurveyJS is a versatile and intuitive 360-degree feedback software that enables organizations to collect valuable feedback from employees, managers, peers, and subordinates in a comprehensive and structured manner. This software is designed to facilitate performance reviews, professional development, and organizational assessments by gathering feedback from multiple sources to provide a holistic v... Read more about SurveyJS
Problem It Solves
-
Streamlining Survey Creation And Data Collection For Better Insights
Core Use Cases
-
Create Surveys
-
Collect Responses
-
Analyze Data
-
Customize Design
-
Integrate With Applications
Target Users
-
Developers
-
Survey Creators
-
Market Researchers
-
UX Designers
-
Data Analysts
Industry Fit
-
Market Research
-
Education
-
Healthcare
-
Customer Feedback
-
Human Resources
-
Software Development
Key Features
-
User-friendly Interface
-
Customizable Templates
-
Real-time Data Analysis
-
Seamless Integration
-
Multilingual Support
USP
-
Create Engaging Surveys Effortlessly With SurveyJS
Popular Integrations
Pros
-
Open-source core means no vendor lock-in for your data
-
White-label option lets you ship surveys under your own brand
-
JSON-based survey logic is version-controllable and developer-friendly
-
Conditional branching handles complex survey flows without extra plugins
-
Works offline and integrates cleanly with React, Angular, and Vue
-
Built-in PDF export saves teams from manual workaround headaches
Cons
-
Embedding surveys into existing apps demands solid developer knowledge upfront
-
Self-hosted setup shifts infrastructure and maintenance burden onto your own team
-
Styling and theming flexibility narrows quickly outside predefined component boundaries
-
Documentation depth varies across features, leaving some integrations harder to troubleshoot
Available
Contact Vendor
Estonia
Overview
SmartSurvey is a user-friendly online survey platform designed to simplify your data collection needs. With an array of features, it offers seamless survey creation, distribution, and analysis. Craft surveys effortlessly with the intuitive interface. Choose from various question types, from multiple-choice to open-ended, ensuring you capture the data you need. Customize your surveys with branding ... Read more about SmartSurvey
Pricing
Professional
$38 Per Month
Available
$38 Per month
United Kingdom
Overview
Simplesat is a customer satisfaction (CSAT) and rating software that enables support, success, and service teams to collect feedback and measure experience with minimal friction. The platform provides lightweight survey widgets that can be embedded directly in helpdesk tickets, email signatures, chat tools, and workflows so end users can respond with one click. Simplesat supports multiple formats ... Read more about Simplesat
Problem It Solves
-
Low Insight Into Customer Satisfaction Across Support Channels
Core Use Cases
-
Collect Immediate Feedback
-
Flter And Analyze Trends
-
Compare Satisfaction
-
Embed Surveys In Email And Helpdesk Tools
Target Users
-
Customer Support Managers
-
Product Owners
-
Operations Leads
-
Success Managers
Industry Fit
-
Customer Support
-
SaaS
-
Professional Services
-
IT Services
-
E-commerce
Key Features
-
Customizable Survey Options
-
Real Time Reporting Dashboards
-
Multi Platform Integrations
-
Trend Filtering Tools
USP
-
Seamless Feedback Widgets Integrated Into Support Workflows
Pricing
Standard
$109 Per Month
14 Days
$109 Per month
United States
Overview
Pazo is an intuitive facility management software designed to help organizations streamline maintenance operations, manage work orders, track assets, and optimize workflows — all from a centralized cloud-based platform. With easy-to-use tools for scheduling preventive maintenance, assigning tasks, capturing issues on mobile devices, and visualizing work order status in real time, P... Read more about Pazo
Problem It Solves
-
Centralizes Maintenance
-
Work Orders
-
And Asset Tracking For Facility Teams
Core Use Cases
-
Schedule Maintenance Tasks
-
Track Equipment Health
-
Assign Work Orders
-
Capture Issues In The Field
-
Monitor Performance Metrics
Target Users
-
Facilities Managers
-
Property Managers
-
Maintenance Supervisors
-
Operations Teams
-
Building Service Contractors
Industry Fit
-
Commercial Real Estate
-
Manufacturing Plants
-
Healthcare Facilities
-
Educational Institutions
-
Retail & Hospitality
Key Features
-
Work Order Management
-
Preventive Maintenance Tools
-
Asset Tracking
-
Mobile Field Access
-
Real-time Dashboards
-
Automated Alerts
USP
-
Simple Yet Powerful Facility Maintenance And Work Order Software For Teams
Popular Integrations
Pros
-
Checklists and task assignments keep facility teams aligned without confusion
-
Audit trails make compliance reporting far less stressful for managers
-
Works well across multiple locations from a single dashboard
-
Field staff can log issues instantly using the mobile app
-
Escalation workflows ensure nothing critical slips through the cracks
-
Real-time visibility into ground-level operations is genuinely useful
Cons
-
Reporting depth may feel limited for data-heavy operations teams
-
Mobile experience doesn't fully match the desktop feature set
-
Smaller organizations may find pricing climbs quickly with added users
-
Initial setup requires more configuration effort than the interface suggests
15 Days
Contact Vendor
United States
Overview
Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, customer experience, HR, and product to design customized surveys, distribute them across channels, and analyz... Read more about Alchemer
Problem It Solves
-
Streamlining Customer Feedback Collection And Analysis For Actionable Insights
Core Use Cases
-
Create Surveys
-
Collect Feedback
-
Analyze Data
-
Generate Reports
-
Improve Customer Experience
Target Users
-
Survey Creators
-
Market Researchers
-
Customer Experience Professionals
-
Academic Researchers
-
Product Managers
Industry Fit
-
Market Research
-
Healthcare
-
Education
-
Non-profit
-
Government
-
Technology
Key Features
-
Customizable Survey Templates
-
Advanced Reporting Tools
-
Real-time Data Analysis
-
Seamless Integrations
-
Mobile-friendly Interface
USP
-
Transform Insights Into Action With Alchemer's Powerful Survey Solutions
Pros
-
Deep customization options let you build surveys far beyond basic templates
-
Branching logic handles complex survey flows without requiring technical expertise
-
Data ownership policies give enterprises full control over sensitive responses
-
Integrates cleanly with Salesforce, HubSpot, and other CRM platforms
-
Reporting tools turn raw responses into digestible visual dashboards quickly
-
API access opens doors for developers building custom data workflows
-
Offline survey capability works well for field research without connectivity
-
Pricing scales reasonably for mid-market teams needing advanced functionality
Cons
-
Workflow logic for complex surveys grows unwieldy at scale
-
Pricing climbs sharply once team seats and responses increase
-
Reporting tools feel underpowered compared to dedicated analytics platforms
-
New users face a noticeable adjustment period before working confidently
Pricing
Collaborator
$55 Per Month
Professional
$165 Per Month
Full Access
$275 Per Month
Available
$55 Per month
United States
Overview
Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted
Problem It Solves
-
Enhances Customer Engagement Through Personalized Communication And Feedback
Core Use Cases
-
Enhance Customer Engagement
-
Streamline Communication Processes
-
Automate Feedback Collection
-
Personalize User Interactions
-
Analyze Customer Sentiment
Target Users
-
Small Business Owners
-
Customer Experience Managers
-
Marketing Professionals
-
Product Managers
-
Customer Success Teams
Industry Fit
-
Healthcare
-
Finance
-
Retail
-
Education
-
Manufacturing
-
Technology
Key Features
-
User-friendly Interface
-
Real-time Collaboration
-
Customizable Templates
-
Seamless Integration
-
Advanced Analytics
USP
-
Unleash Your Potential With Our Innovative And Life-changing Solutions
Popular Integrations
Pros
-
Real-time CSAT feedback arrives without any manual follow-up needed
-
Survey setup takes under 10 minutes with zero coding
-
Minimal survey design keeps response rates noticeably higher than average
-
Integrates cleanly with Slack, Salesforce, and other daily-use tools
-
Trend reports make it easy to spot satisfaction dips early
-
Autopilot scheduling removes the hassle of manual survey sends
-
Multi-channel delivery covers email, SMS, web, and in-app surveys
-
Free plan available, making it accessible for smaller teams
Cons
-
Mobile survey experience feels less polished than desktop counterpart
-
Advanced reporting features sit behind higher-tier plan access
-
Customization depth falls short for teams with complex branding needs
-
Survey logic options feel limiting when workflows grow more sophisticated
Pricing
Surveys Starter
$17 Per Month
14 Days
$17 Per month
United States
Overview
Xoxoday Empuls is an engaging employee engagement platform designed to enhance workplace culture and motivation. It specializes in creating a connected and rewarding work environment through various features like peer-to-peer recognition, rewards, and a social intranet. Empuls allows employees to appreciate each other's work with instant recognition and points, which can be redeemed for a wide ran... Read more about Empuls
Problem It Solves
-
Empuls Enhances Employee Engagement And Productivity Through Seamless Communication And Feedback
Core Use Cases
-
Enhance Employee Engagement
-
Foster Team Collaboration
-
Recognize Achievements
-
Streamline Communication
-
Gather Feedback
Target Users
-
HR Managers
-
Team Leaders
-
Employees
-
Executives
-
Business Owners
Industry Fit
-
Technology
-
Healthcare
-
Education
-
Retail
-
Financial Services
-
Manufacturing
Key Features
-
Employee Engagement Platform
-
Real-time Feedback System
-
Rewards And Recognition
-
Social Intranet
-
Performance Management Tools
USP
-
Boost Employee Engagement With Seamless Rewards And Recognition Platform
Pros
-
Peer-to-peer recognition feels genuine, not just top-down appreciation
-
Reward catalog spans gift cards, experiences, and merchandise globally
-
Pulse surveys actually surface honest employee sentiment over time
-
Social intranet keeps remote teams connected without extra tools
-
Milestones like birthdays and work anniversaries get automated thoughtfully
-
Deep integrations with Slack, Teams, and HRMS reduce friction
Cons
-
Reward catalog variety depends heavily on the region you're in
-
Analytics dashboard takes time to explore before delivering real value
-
Smaller teams may find the platform's depth more than needed
-
Nudges and pulse surveys can feel frequent without careful configuration
Pricing
Starter
$2 Per Month
30 Days
$2 Per month
Singapore
Overview
Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a wide range of customizable templates, allowing users to quickly start with a design that suits their needs. It supports ... Read more about Jotform
Problem It Solves
-
Streamlines Online Form Creation And Data Collection For Businesses
Core Use Cases
-
Create Online Forms
-
Collect Data Efficiently
-
Automate Workflows
-
Analyze Form Responses
-
Integrate With Other Tools
Target Users
-
Small Business Owners
-
Event Organizers
-
Educators
-
Healthcare Professionals
-
Non-profit Organizations
Industry Fit
-
Healthcare
-
Education
-
Event Management
-
Nonprofit
-
E-commerce
-
Human Resources
Key Features
-
User-friendly Interface
-
Customizable Templates
-
Secure Data Collection
-
Integration Capabilities
-
Mobile Responsiveness
USP
-
Effortlessly Create Forms And Collect Data With Jotform
Pros
-
Drag-and-drop builder gets forms live in under 10 minutes
-
Over 10,000 templates cover nearly every industry use case
-
Conditional logic makes forms feel smart without touching code
-
Payment integrations with Stripe, PayPal, and Square work right out of the box
-
Offline data collection is a rare and genuinely useful feature
-
Approval workflows reduce the back-and-forth on form submissions noticeably
-
HIPAA-compliant plans make it viable for healthcare teams specifically
-
Affordable entry pricing lets small teams access enterprise-level form features
Cons
-
Mobile app experience feels noticeably limited compared to the desktop
-
Free plan submission caps get hit faster than expected
-
Complex conditional logic workflows can become difficult to manage cleanly
-
Storage limits tighten quickly when forms collect file uploads
Pricing
Bronze
$34 Per Month
Silver
$39 Per Month
Gold
$99 Per Month
Available
$34 Per month
United States
Overview
SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... Read more about SurveyMonkey
Problem It Solves
-
Streamlining Survey Creation And Data Collection For Actionable Insights
Core Use Cases
-
Create Surveys
-
Collect Responses
-
Analyze Data
-
Generate Reports
-
Share Insights
Target Users
-
Small Business Owners
-
Market Researchers
-
HR Professionals
-
Educators
-
Event Planners
Industry Fit
-
Education
-
Healthcare
-
Market Research
-
Non-profit
-
Technology
-
Retail
Key Features
-
User-friendly Interface
-
Customizable Templates
-
Real-time Analytics
-
Survey Distribution Options
-
Data Export Capabilities
USP
-
Effortlessly Gather Insights With User-friendly Survey Tools
Pros
-
Drag-and-drop builder makes creating surveys genuinely fast and easy
-
Hundreds of pre-built templates cut setup time significantly
-
Logic branching lets surveys adapt based on previous answers
-
Real-time results dashboard updates without needing manual refreshes
-
AI-suggested questions help when you're stuck on wording
-
Collector links make distributing surveys across channels surprisingly flexible
-
Built-in audience panel lets you buy targeted respondents directly
-
Data export options cover Excel, CSV, PDF, and SPSS
Cons
-
Reporting customization requires technical knowledge most operations teams lack
-
Mobile experience feels limited compared to the full desktop platform
-
Implementation complexity can extend timelines beyond initial project expectations
-
Pricing structure suits enterprise budgets more than mid-market operations
Pricing
Team Advantage
₹17.16 Per Month
Team Premier
₹43.06 One-time
Available
₹17.16 Per month
United States
Overview
Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ver... Read more about Typeform
Problem It Solves
-
Streamlining Data Collection Through Engaging And Interactive Surveys
Core Use Cases
-
Create Surveys
-
Collect Feedback
-
Generate Leads
-
Conduct Quizzes
-
Analyze Responses
Target Users
-
Small Business Owners
-
Marketers
-
HR Professionals
-
Educators
-
Event Organizers
Industry Fit
-
Marketing
-
Education
-
Human Resources
-
Healthcare
-
Event Management
-
Customer Service
Key Features
-
User-friendly Interface
-
Customizable Templates
-
Real-time Analytics
-
Seamless Integrations
-
Mobile Responsiveness
USP
-
Create Engaging Forms Effortlessly With Typeform's Intuitive Design
Pros
-
One question at a time keeps respondents focused and engaged
-
Completion rates noticeably higher than traditional multi-field forms
-
Logic jumps let you tailor paths based on previous answers
-
Design quality makes forms feel like branded experiences, not surveys
-
Native integrations cover Slack, HubSpot, Mailchimp, and dozens more
-
Analytics dashboard gives quick clarity on drop-off points
-
Mobile experience holds up well without any extra configuration
Cons
-
Mobile app experience feels noticeably limited compared to desktop editing
-
Advanced features and asset libraries sit behind paid plan tiers
-
Template customization hits a wall when projects need deeper control
-
Export quality settings could offer more granular control options
Pricing
Basic
$25 Per Month
Plus
$50 Per Month
Business
$83 Per Month
Available
$25 Per month
United States
Overview
Customer Thermometer helps businesses measure customer satisfaction and capture real time feedback through a simple and effective customer feedback software platform. This customer experience software enables organizations to collect feedback directly through email surveys using one click rating systems that allow customers to respond instantly. By simplifying feedback collection and providin... Read more about Customer Thermometer
Problem It Solves
-
Improves Customer Feedback Collection And Enhances Satisfaction Visibility.
Core Use Cases
-
Collect Customer Satisfaction Feedback
-
Measure Customer Experience Performance
-
Analyze Customer Sentiment Trends
Target Users
-
Support Teams
-
Business Owners
-
Operations Managers
-
Customer Success Teams
Industry Fit
-
SaaS
-
Ecommerce
-
Enterprise Organizations
Key Features
-
Email Feedback Surveys
-
One Click Satisfaction Ratings
-
Real Time Feedback Tracking
-
Integration With Email Platforms
USP
-
Email Based Feedback Platform With One Click Customer Satisfaction Measurement.
Pricing
Jumper(200 responses/month)
$49 Per Month
Flyer(500 responses/month)
$99 Per Month
Mach 1(1000 responses/month)
$159 Per Month
Mach 2(5000 responses/month)
$259 Per Month
Available
$49 Per month
United Kingdom
Overview
Nicereply is a customer experience and feedback platform that helps businesses collect, measure, and analyze customer satisfaction data across support, sales, and service interactions. It integrates with helpdesk tools, CRMs, live chat solutions, and email platforms to capture feedback at the point of interaction. By using simple rating widgets such as Customer Satisfaction (CSAT), Net Promoter Sc... Read more about Nicereply
Problem It Solves
-
Lack Of Standardized Customer Satisfaction Feedback
Core Use Cases
-
Measure Customer Satisfaction
-
Collect Post Interaction Feedback
-
Segment Feedback By Channel
-
Benchmark Team Performance
Target Users
-
Customer Experience Managers
-
Product Owners
-
Support Teams
-
Account Managers
Industry Fit
-
Customer Support
-
Retail
-
E-commerce
-
SaaS
Key Features
-
Customizable Surveys
-
Automated Feedback Triggers
-
Real Time Dashboards
-
Integration With Helpdesk And CRM
USP
-
Real Time Satisfaction Metrics Embedded In Workflows
Pros
-
Real-time CSAT, CES, and NPS tracking in one place
-
Survey triggers fire automatically after ticket resolution or chat
-
Clean visual dashboards make team performance easy to digest
-
Leaderboards and ratings give support agents genuine motivation to improve
-
Connects smoothly with Zendesk, Intercom, and Freshdesk without friction
-
Even small teams can afford it without cutting corners
Cons
-
Reporting customization feels limited for data-heavy customer success teams
-
Advanced survey logic requires workarounds compared to dedicated form tools
-
Pricing climbs noticeably once team size or response volume grows
-
Branding control on surveys stays restricted unless on higher plans
Pricing
STARTER
$59 Per Month
Essential
$119 Per Month
Growth
$239 Per Month
Business
$359 Per Month
14 Days
$59 Per month
Slovakia
Overview
Zoho Survey is a versatile online survey creation tool designed to cater to various data collection needs. It offers a rich library of customizable templates and an intuitive drag-and-drop interface, making survey design both easy and efficient. Users can craft surveys with a wide range of question types, including multiple-choice, matrix, and slider options. Zoho Survey's standout feature is its ... Read more about Zoho Survey
Problem It Solves
-
Streamlining Feedback Collection For Informed Decision-making
Core Use Cases
-
Create Surveys
-
Collect Responses
-
Analyze Data
-
Generate Reports
-
Share Insights
Target Users
-
Small Business Owners
-
Marketing Professionals
-
HR Managers
-
Educators
-
Event Organizers
Industry Fit
-
Market Research
-
Education
-
Healthcare
-
Retail
-
Non-profit
-
Hospitality
Key Features
-
Customizable Survey Templates
-
Real-time Analytics
-
Multi-channel Distribution
-
Advanced Reporting Tools
-
Integration Capabilities
USP
-
Effortlessly Create Insightful Surveys For Smarter Decision-making
Pros
-
Decent free tier lets small teams start without budget concerns
-
Building surveys takes under 10 minutes even for beginners
-
300+ templates cover most use cases right out of the box
-
Logic branching keeps respondents on relevant questions only
-
Tight integration with other Zoho apps saves serious manual work
-
Multilingual support makes global audience research genuinely accessible
-
Real-time reports turn raw responses into readable charts instantly
-
Offline data collection works well in low-connectivity field scenarios
Cons
-
Branching logic setup feels clunky for complex multi-path surveys
-
Free plan restrictions surface quickly for teams with real needs
-
Reporting dashboard lacks the visual depth analytics-focused teams expect
-
Template designs feel dated compared to more modern survey tools
Pricing
PLUS
₹416 Per Month
PLUS
₹600 Per Month
PRO
₹1,700 Per Month
ENTERPRISE
₹3,900 Per Month
7 Days
₹416 Per month
India
Overview
XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience
Problem It Solves
-
Enhances Customer Interactions To Improve Satisfaction And Loyalty
Core Use Cases
-
Enhance Customer Satisfaction
-
Identify Pain Points
-
Personalize Interactions
-
Monitor Feedback In Real-time
-
Drive Continuous Improvement
Target Users
-
Customer Experience Managers
-
Marketing Professionals
-
Product Managers
-
Customer Support Teams
-
Business Analysts
Industry Fit
-
Retail
-
Healthcare
-
Financial Services
-
Telecommunications
-
Hospitality
-
Automotive
Key Features
-
Real-time Feedback Collection
-
Advanced Analytics Dashboard
-
Customizable Survey Templates
-
Sentiment Analysis Tools
-
Integration With CRM Systems
USP
-
Transforming Customer Interactions Into Unforgettable Experiences
Pros
-
Qualtrics backs every survey with serious statistical analysis built in
-
Closed-loop ticketing turns negative feedback into actual follow-up actions
-
Real-time dashboards surface customer sentiment without manual data crunching
-
Predictive intelligence flags at-risk customers before they silently churn
-
Deep CRM and helpdesk integrations keep data flowing where teams work
-
Handles enterprise-scale feedback volumes without slowing down or breaking
-
Role-based reporting means frontline staff see only what matters to them
-
Journey mapping connects touchpoints across the full customer lifecycle clearly
Cons
-
Enterprise pricing puts the platform out of reach for smaller teams
-
Onboarding complexity grows quickly without dedicated implementation support
-
Advanced analytics and dashboards locked behind higher subscription tiers
-
Survey logic depth overwhelms new users during initial setup
Available
Contact Vendor
United States
Overview
Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like multiple-choice and Likert scales, and the ability to add logic to surveys for more relevant questioning. Survicate allow... Read more about Survicate
Problem It Solves
-
Collecting Customer Feedback To Improve Products And Services
Core Use Cases
-
Collect Customer Feedback
-
Measure User Satisfaction
-
Conduct Market Research
-
Improve Product Development
-
Enhance Customer Experience
Target Users
-
Marketing Managers
-
Product Managers
-
Customer Experience Professionals
-
UX/UI Designers
-
Customer Success Teams
Industry Fit
-
Marketing
-
SaaS
-
E-commerce
-
Healthcare
-
Education
-
Financial Services
Key Features
-
Survey Creation
-
Real-time Feedback
-
Advanced Analytics
-
Customizable Templates
-
Integration Capabilities
USP
-
Boost Customer Insights With Effortless Survey Solutions
Popular Integrations
Pros
-
Targets website visitors with surveys at exactly the right moment
-
NPS, CSAT, and CES surveys come ready to deploy instantly
-
Connects cleanly with HubSpot, Intercom, and other CRM tools
-
AI handles response analysis so teams skip manual tagging entirely
-
Mobile SDK lets product teams collect in-app feedback without friction
-
Recurring surveys track how customer sentiment shifts over time
-
Even non-technical users get surveys live within minutes
-
Free plan offers genuine functionality before committing to paid tiers
Cons
-
Reporting depth feels limited for data-heavy research teams
-
Advanced segmentation options locked behind higher-tier plans
-
Survey design flexibility narrows when using complex logic branching
-
Smaller response volume caps catch growing teams off guard
Pricing
Volume
$299 Per Month
Pro
$299 Per Month
Enterprise
$499 Per Month
Available
$299 Per month
Poland
Overview
SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, cateri... Read more about SurveySparrow
Problem It Solves
-
Streamlining Customer Feedback Collection And Analysis For Actionable Insights
Core Use Cases
-
Create Engaging Surveys
-
Collect Valuable Feedback
-
Analyze Survey Results
-
Automate Feedback Collection
-
Enhance Customer Experience
Target Users
-
Small Business Owners
-
Marketing Professionals
-
HR Managers
-
Customer Experience Teams
-
Product Managers
Industry Fit
-
Healthcare
-
Education
-
Retail
-
Hospitality
-
Market Research
Key Features
-
Customizable Surveys
-
Real-time Analytics
-
Multi-channel Distribution
-
Automated Workflows
-
Respondent Management
USP
-
Engage Effortlessly With Dynamic And Conversational Surveys
Pros
-
Conversational survey format keeps respondents engaged far longer than traditional forms
-
Chat-style interface feels natural, boosting completion rates noticeably
-
Recurring surveys automate feedback collection without any manual effort
-
Mobile experience is genuinely polished, not just a scaled-down desktop version
-
360-degree feedback module handles employee reviews cleanly in one place
-
White-labeling options let agencies present surveys under their own brand
-
Offline survey mode works reliably even without stable internet access
-
NPS and CSAT workflows come pre-built, saving meaningful setup time
Cons
-
Conversational survey format limits flexibility for complex research designs
-
Reporting dashboard feels basic compared to dedicated analytics platforms
-
Pricing climbs quickly once team seats and responses scale up
-
White-labeling and branding controls locked behind higher-tier plans
14 Days
Contact Vendor
United States
Overview
Feedbackly is a comprehensive customer experience and feedback management platform designed to help businesses systematically collect, analyze, and act on customer insights across all touchpoints. From websites and mobile apps to in-store experiences and email campaigns, Feedbackly enables teams to deploy surveys such as NPS, CSAT, and customized feedback forms that directly capture ... Read more about Feedbackly
Problem It Solves
-
Centralizes Collection And Analysis Of Customer Feedback Across Channels
Core Use Cases
-
Capture Customer Feedback
-
Analyze Satisfaction Trends
-
Segment User Insights
-
Automate Follow-up Actions
-
Improve CX Programs
Target Users
-
Customer Experience Managers
-
Marketing Teams
-
Product Teams
-
Customer Success Teams
-
Operations Leaders
Industry Fit
-
Retail & Ecommerce
-
Hospitality
-
Healthcare
-
SaaS & Technology
-
Financial Services
-
Education & Training
Key Features
-
NPS & CSAT Surveys
-
Analytics Dashboard
-
Automated Feedback Triggers
-
Segmentation Tools
-
Multi-channel Feedback Collection
-
CRM Integrations
USP
-
Unified Customer Feedback Platform With Real-time Analytics And Automation
Pricing
SINGLE
€249 Per Month
14 Days
€249 Per month
Finland
Overview
Trustmary is a customer feedback and reviews platform that helps businesses collect, manage, analyze, and showcase authentic customer opinions to build trust and improve conversions. At its core, the platform combines automated feedback collection, review generation, and social proof display tools so companies can gather insights from real customers and use them as assets across digital channels. ... Read more about Trustmary
Problem It Solves
-
Difficulty In Gathering And Leveraging Authentic Customer Feedback
Core Use Cases
-
Automate Customer Review Collection
-
Analyze Customer Satisfaction Trends
-
Import Reviews From Multiple Platforms
-
Display Verified Testimonials On Website
Target Users
-
Marketers
-
Business Owners
-
Support Managers
-
Customer Success Teams
Industry Fit
-
Marketing
-
Professional Services
-
SaaS
-
E-commerce
Key Features
-
Automated Feedback Surveys
-
Custom Review Widgets
-
Analytics And Reporting
-
Dedicated Review Pages
USP
-
Automated Feedback To Review Conversion And Showcase System
Available
Contact Vendor
Finland
Experience the power of customer reviews
Overview
Trustpilot is a renowned customer review management tool that empowers businesses to build trust and transparency with their customers. Central to its functionality is the collection and display of genuine customer reviews, providing valuable insights and boosting credibility. Trustpilot excels in showcasing these reviews on company websites and social media platforms, enhancing brand reputation. ... Read more about Trustpilot
Popular Integrations
Pros
-
Customer review platform helps businesses build trust through verified public feedback
-
Review collection workflows simplify reputation management and customer engagement
-
Public ratings improve brand visibility and social proof across online channels
-
Analytics tools provide visibility into customer sentiment trends
-
Integrates with ecommerce and marketing platforms for streamlined review management
Cons
-
Negative reviews can impact brand reputation if not managed proactively
-
Premium features and advanced branding options require paid plans
-
Some businesses may experience challenges with review moderation disputes
Pricing
Plus
$299 Per Month
Plus
$629 Per Month
Advanced
$1099 Per Month
NA
$299 Per month
Denmark
Discover why we're a leading survey platform for companies around the globe.
Overview
SurveyMonkey Enterprise is a widely recognized survey software tailored for large organizations seeking to collect and analyze data at scale. It distinguishes itself with its robust set of features that cater to a variety of survey needs, from customer feedback to employee engagement. The platform's strength lies in its intuitive design, allowing users to create professional surveys effortlessly, ... Read more about SurveyMonkey Enterprise
Problem It Solves
-
Streamlining Data Collection And Analysis For Informed Decision-making
Core Use Cases
-
Create Surveys
-
Analyze Data
-
Collect Feedback
-
Share Insights
-
Collaborate With Teams
Target Users
-
Business Analysts
-
Market Researchers
-
HR Professionals
-
Customer Experience Managers
-
Marketing Teams
Industry Fit
-
Market Research
-
Education
-
Healthcare
-
Non-profit
-
Technology
-
Retail
Key Features
-
Advanced Survey Customization
-
Robust Data Analytics
-
Team Collaboration Tools
-
Enhanced Security Features
-
API Integration Capabilities
USP
-
Empower Decisions With Seamless And Scalable Survey Solutions
Pros
-
Advanced admin controls let IT teams manage users across the org
-
Survey logic and branching handle complex questionnaire flows well
-
Built-in analytics surface response trends without needing external tools
-
SSO and HIPAA compliance options satisfy most enterprise security requirements
-
Integrates cleanly with Salesforce, Marketo, and other common business tools
-
Shared asset libraries keep brand consistency across departments and teams
-
Response quality features like bot detection improve data reliability noticeably
-
Dedicated customer success support actually helps during onboarding and beyond
Cons
-
Advanced logic and branching features take time to fully master
-
Pricing climbs sharply as team size and response volume grows
-
Deeper analytics and custom reporting locked behind higher plan tiers
-
White-labeling and branding controls feel restrictive for agencies managing multiple clients
Pricing
Premium
₹4999 Per Month
Advanced
₹1999 Per Month
Essential
₹899 Per Month
NA
₹4999 Per month
United States
Freshsurvey
Overview
Freshsurvey is an NPS (Net Promoter Score) software that enables businesses to measure customer loyalty and satisfaction through quick, effective surveys. The platform automates NPS survey distribution via email, SMS, or in-app messaging, making it easy for companies to collect feedback. Freshsurvey’s analytics tools categorize responses, calculate NPS scores, and track changes in customer senti... Read more about Freshsurvey
Pricing
Basic
$0.01 One-time
NA
$0.01 Per one-time
United States
Research Business Reviews Before Buying
Overview
Sitejabber is a robust online review management software developed to build and protect the reputation of businesses. Its core strength lies in its ability to collect and showcase customer reviews, which enhances credibility and attracts new customers. Sitejabber differentiates itself with features like review widgets and badges for websites, boosting consumer confidence directly at the point of s... Read more about Sitejabber
NA
Contact Vendor
United States
Explore Today’s Featured List of Top NPS Software
Spark Chart
Survey software tool to build custom brand surveys & get powerful reports & analytics instantly.
Overview
Spark Chart is a versatile survey software designed for businesses and consultants to create, deploy, and analyze surveys. Its user-friendly interface allows for quick setup of custom surveys, ideal for gathering client feedback, employee opinions, or market research. Key features include a rich question bank, diverse templates, and real-time data analysis tools. The software supports multiple que... Read more about Spark Chart
Pricing
Individual
$320 Per Year
14 Days
$320 Per year
Australia
Overview
Industrytics is an artificial intelligence (AI) software platform that helps businesses harness the power of data-driven insights to optimize operations and make informed decisions. Equipped with machine learning, predictive analytics, and automation tools, Industrytics enables users to uncover patterns in data, forecast trends, and streamline workflows. Its user-friendly interface allows companie... Read more about Industrytics
PROS
-
Pulls data from multiple business tools into one clean hub
-
Customizable dashboards let teams see exactly what matters most
-
Non-technical users can build reports without touching a single formula
-
Real-time data updates keep decisions grounded in current numbers
-
AI-driven insights surface patterns that manual analysis often misses
-
Solid option for mid-sized manufacturers tracking operational KPIs closely
-
Onboarding feels manageable without needing a dedicated IT team
CONS
-
Onboarding new users takes noticeably more hand-holding than expected
-
Dashboard customization options feel restrictive for data-heavy workflows
-
Pricing climbs quickly once team size or data volume grows
-
Reporting depth may underwhelm teams with advanced analytics needs
Pricing
Basic
€44.9 Per Month
Available
€44.9 Per month
Italy
Overview
Kaktus AI is an employee recognition software designed to help organizations build a positive work culture by celebrating achievements and enhancing morale. The platform provides tools for peer-to-peer recognition, milestone celebrations, and performance rewards, making it easy for employees and managers to acknowledge contributions. Kaktus AI’s customizable recognition programs allow organizati... Read more about Kaktus AI
NA
Contact Vendor
United Kingdom
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