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XM for Customer Experience Overview

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience features advanced analytics and reporting tools that help businesses track key customer experience metrics such as Net Promoter Score (NPS), customer satisfaction, and loyalty. The software supports multi-channel feedback collection, ensuring that businesses can engage with customers across web, mobile, email, and social media platforms. Ideal for businesses seeking to enhance customer satisfaction and loyalty, XM for Customer Experience drives growth by improving customer interactions.

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XM for Customer Experience Screenshot & Video

Contact Details

  • Vendor Name Qualtrics
  • Founded 2013
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Banking, Higher Education, Market Research, Retail

XM for Customer Experience Features

  • Arrow Icon Sentiment Analysis
  • Arrow Icon Campaign Management
  • Arrow Icon Visual Analytics
  • Arrow Icon Review Generation
  • Arrow Icon Keyword Tracking
  • Arrow Icon Widgets
  • Arrow Icon Real Time Notifications
  • Arrow Icon Engagement Tracking
  • Arrow Icon Review Monitoring
  • Arrow Icon SEO Management
  • Arrow Icon Response Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Content Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Brand Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Campaign Analytics
  • Arrow Icon Multi-Location
  • Arrow Icon Review Request
  • Arrow Icon Review Notification
  • Arrow Icon Customer Experience Management
  • Arrow Icon Review Display
  • Arrow Icon Review Sharing
  • Arrow Icon Hashtag Tracking
  • Arrow Icon Post Scheduling
  • Arrow Icon Complaint Management
  • Arrow Icon Social Media Monitoring
  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Referral Tracking
  • Arrow Icon Member Portal
  • Arrow Icon Social Promotion
  • Arrow Icon Gift Card Management
  • Arrow Icon Loyalty Program
  • Arrow Icon Customer Activity Tracking
  • Arrow Icon Customer Surveys
  • Arrow Icon Loyalty Cards
  • Arrow Icon Rewards Management
  • Arrow Icon CRM
  • Arrow Icon Engagement Tracking
  • Arrow Icon Membership Management
  • Arrow Icon Promotions Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Campaign Management
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Gamification
  • Arrow Icon eCommerce Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Communication
  • Arrow Icon Engagement Tracking
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon Churn Management
  • Arrow Icon Retention Tracking
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Data Management
  • Arrow Icon Personalization
  • Arrow Icon Health Score
  • Arrow Icon Customer Engagement
  • Arrow Icon Analytics
  • Arrow Icon Third-Party Integration
  • Arrow Icon Content Management
  • Arrow Icon Brand Management
  • Arrow Icon Document Management
  • Arrow Icon Template Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Notifications
  • Arrow Icon API
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Forms
  • Arrow Icon A/B Testing
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Social Sharing
  • Arrow Icon Review Notification
  • Arrow Icon Campaign Management
  • Arrow Icon Review Monitoring
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Dashboard
  • Arrow Icon Review Request
  • Arrow Icon Response Management
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search

XM for Customer Experience Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription

Top XM for Customer Experience Alternatives

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Zendesk Suite

SurveyMonkey

Trustpilot

Typeform

XM for Customer Experience FAQs

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience features advanced analytics and reporting tools that help businesses track key customer experience metrics such as Net Promoter Score (NPS), customer satisfaction, and loyalty. The software supports multi-channel feedback collection, ensuring that businesses can engage with customers across web, mobile, email, and social media platforms. Ideal for businesses seeking to enhance customer satisfaction and loyalty, XM for Customer Experience drives growth by improving customer interactions.

  • Yes, XM for Customer Experience offers a free version.

  • Yes, XM for Customer Experience offers a free trial.

  • No, Credit Card details are not required for the XM for Customer Experience trial.

  • XM for Customer Experience supports the following payment frequencies:

    • Annual Subscription

  • No, XM for Customer Experience does not offer an API.

  • XM for Customer Experience offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • XM for Customer Experience offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • XM for Customer Experience supports the following languages:
    • English

  • Following are the typical users of the XM for Customer Experience:
    • Self-Employed , Small-Business , Midsize-Business

  • XM for Customer Experience supports the following deployment:
    • Cloud Hosted

  • XM for Customer Experience supports the following devices and operating systems:
    • Web-Based , iPhone , Android