Retently
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Retently
"Customer feedback means little if it just sits in a report. Retently helps businesses collect NPS, CSAT, and CES surveys and actually act on the responses. Teams can track how customer sentiment changes over time and follow up when needed. It works well for companies that want to build a real feedback loop. That said, smaller businesses with very basic survey needs may find the platform more detailed than what they actually require day to day."
Decision Snapshot
Retently Evaluation Snapshot
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Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Retently Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Retently
Problem it Solves
-
Improves Customer Retention Through Actionable Feedback And Insights
Target Users
-
Small Business Owners
-
Customer Success Managers
-
Marketing Professionals
-
Product Managers
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Customer Experience Teams
Core Use Case
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Analyze Customer Feedback
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Identify Trends In Customer Satisfaction
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Segment Customer Responses
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Generate Detailed Reports
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Improve Customer Retention Strategies
USP
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Boost Customer Loyalty With Insightful Feedback And Retention Strategies
Pros
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Tracks NPS, CSAT, and CES all within one platform
-
Survey customization goes deeper than most feedback tools allow
-
Automated follow-ups actually close the feedback loop without manual effort
-
Real-time alerts notify teams the moment detractors respond
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Integrations with Salesforce, HubSpot, and Intercom work reliably well
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Segmented reporting makes spotting churn risk genuinely actionable
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Onboarding takes under an hour even for non-technical users
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Campaign scheduling gives full control over survey timing and frequency
Cons
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Reporting customization options feel restrictive for advanced analytics teams
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Survey design flexibility trails behind dedicated research-focused competitors
-
Pricing climbs noticeably as contact volume and survey responses scale
-
Onboarding deeper automation workflows takes more effort than initially expected
Editorial Buyer Guidance
Who Is Retently Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Improves Customer Retention Through Actionable Feedback And InsightsTarget Users
- Small Business Owners
- Customer Success Managers
- Marketing Professionals
- Product Managers
- Customer Experience Teams
Core Use Cases
- Analyze Customer Feedback
- Identify Trends In Customer Satisfaction
- Segment Customer Responses
- Generate Detailed Reports
- Improve Customer Retention Strategies
Unique Selling Point
Boost Customer Loyalty With Insightful Feedback And Retention Strategies
Strengths and Limitations
Retently Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Tracks NPS, CSAT, and CES all within one platform
- Survey customization goes deeper than most feedback tools allow
- Automated follow-ups actually close the feedback loop without manual effort
- Real-time alerts notify teams the moment detractors respond
- Integrations with Salesforce, HubSpot, and Intercom work reliably well
- Segmented reporting makes spotting churn risk genuinely actionable
- Onboarding takes under an hour even for non-technical users
- Campaign scheduling gives full control over survey timing and frequency
!
Cons
- Reporting customization options feel restrictive for advanced analytics teams
- Survey design flexibility trails behind dedicated research-focused competitors
- Pricing climbs noticeably as contact volume and survey responses scale
- Onboarding deeper automation workflows takes more effort than initially expected
Sponsored Products
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Category-Based Capabilities
Retently Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Customer Loyalty Software 18 selected features Open category ↗ ⌄
Referral Tracking
Member Portal
Social Promotion
Gift Card Management
Loyalty Program
Customer Activity Tracking
Customer Surveys
Loyalty Cards
Rewards Management
CRM
Engagement Tracking
Membership Management
Promotions Management
Survey/Poll Management
Campaign Management
Multi-Channel Marketing
Gamification
eCommerce Management
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding
Collaboration Tools
Health Score
Account Alerts
Account Management
Reporting/Analytics
Revenue Management
Activity Dashboard
Usage Tracking/Analytics
Customer Engagement
Activity Tracking
Task Management
NPS of Customers
NPS Software 12 selected features Open category ↗ ⌄
Text Fields
Anonymous Feedback
NPS of Customers
Negative Feedback Management
Third-Party Integrations
Pulse Surveys
Multi-Channel Distribution
Text Analysis
NPS of Employees
Segmentation
Mobile Survey
Multi-Language
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing
Review Notification
Campaign Management
Review Monitoring
Sentiment Analysis
Negative Feedback Management
Dashboard
Review Request
Response Management
Connected Applications
Retently Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
Shopify
Google Analytics
HubSpot CRM
Salesforce Sales Cloud
Mailchimp
Slack
Zapier
Freshdesk
ActiveCampaign for Marketing
Intercom
Pipedrive
Pricing Information
Retently Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$49
Per Month
Pro
$299
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Retently Review ↗
Retently Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Hilary S.
Head of Marketing
Excellent Customer Support and Strong NPS Insights with Retently
Retently stands out for its outstanding customer support. The live chat responses are almost immediate, and the support team is always willing to guide you step by step whenever an issue comes up. That level of assistance played a big role in our decision to choose Retently. In terms of pricing, it’s fairly comparable to other tools in the same category and offers similar features and setup processes. What really set it apart for us was its Intercom integration and the approachable, helpful team behind the product.
Reviewed on August, 2021
Abbe W.
Executive Assistant
User-Friendly NPS Software with Responsive Support and Flexible Campaigns
Every interaction I’ve had with the Retently team has been a positive one. Their communication is clear and timely, and questions are always answered quickly, which helps avoid unnecessary frustration. The platform itself is very easy to set up and use, even for first-time users. Before selecting Retently, I evaluated several alternatives, and the decision came down to a combination of strong customer support, simple onboarding, and reasonable pricing.
Reviewed on January, 2020
Alternative Products
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Frequently Asked Questions
Retently FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Retently is a cutting-edge customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers a suite of tools for collecting and analyzing customer feedback, managing loyalty programs, and automating personalized communications. Retently enables businesses to measure customer satisfaction through Net Promoter Score (NPS) surveys, providing actionable insights to enhance customer experiences and drive retention. The software includes features for segmenting customers, rewarding loyal patrons, and sending targeted offers, ensuring that each interaction is meaningful and engaging. Additionally, Retently integrates seamlessly with CRM systems and marketing platforms, facilitating a unified approach to customer relationship management. With its user-friendly interface and robust analytics, Retently empowers businesses to foster loyalty, increase repeat business, and achieve sustainable growth.
- No, Retently does not offer a free version.
- Yes, Retently offers a free trial.
- No, Credit Card details are not required for the Retently trial.
-
Retently offers the following pricing plans & packages:
Basic
$49 Per Month
Pro
$299 Per Month
-
Retently supports the following payment frequencies:
- Monthly Subscription
- No, Retently does not offer an API.
-
Retently can be integrated with the following applications:
- ActiveCampaign for Marketing , Salesforce Sales Cloud , Mailchimp , HubSpot CRM , Zoho CRM , Slack , Freshdesk , Pipedrive , Shopify , Intercom , Microsoft Teams , Zapier , Google Analytics , zoho crm
-
Retently offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
-
Retently offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
-
Retently supports the following languages:
- English
-
Following are the typical users of the Retently:
- Self-Employed , Small-Business , Midsize-Business
-
Retently supports the following deployment:
- Cloud Hosted
-
Retently supports the following devices and operating systems:
- Web-Based
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