Trustmary

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Trustmary Evaluation Snapshot

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User Rating4.0 / 5
Starting Price$24 / month
Free TrialAvailable
Free VersionYes
APIAvailable
DeploymentCloud Hosted
HeadquartersFinland
✎
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Product Overview

Trustmary Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Trustmary

Trustmary is a customer feedback and reviews platform that helps businesses collect, manage, analyze, and showcase authentic customer opinions to build trust and improve conversions. At its core, the platform combines automated feedback collection, review generation, and social proof display tools so companies can gather insights from real customers and use them as assets across digital channels. Trustmary’s surveys are designed to capture customer satisfaction metrics like CSAT and NPS while also turning positive feedback into public reviews that can be embedded on websites or shared on social media.

With real-time analytics and reporting tools, teams can monitor satisfaction trends, segment feedback, and derive actionable insights to enhance product or service quality. Trustmary also offers features for marketing and sales teams to integrate testimonials into campaigns and strengthen credibility.
Company Trustmary
Founded 2015
Headquarters Finland
Employees 11-50

Support

Email Phone Chat

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 6 languages available
English Finnish French German Spanish Swedish
Industries Served 21 industries available
Accounting Advertising & Marketing Automotive Banking Business Services Construction Design Education Management Financial Services Health, Wellness & Fitness Higher Education Hospital & Health Care Information Technology & Services Insurance Law Practice Leisure & Travel Manufacturing Program Development Real Estate Staffing & Recruiting Startups

Why Choose Trustmary

Problem it Solves

  • Problem it Solves Difficulty In Gathering And Leveraging Authentic Customer Feedback

Target Users

  • Target Users Marketers
  • Target Users Business Owners
  • Target Users Support Managers
  • Target Users Customer Success Teams

Core Use Case

  • Core Use Case Automate Customer Review Collection
  • Core Use Case Analyze Customer Satisfaction Trends
  • Core Use Case Import Reviews From Multiple Platforms
  • Core Use Case Display Verified Testimonials On Website

USP

  • USP Automated Feedback To Review Conversion And Showcase System

Editorial Buyer Guidance

Who Is Trustmary Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Difficulty In Gathering And Leveraging Authentic Customer Feedback

Target Users

  • Marketers
  • Business Owners
  • Support Managers
  • Customer Success Teams

Core Use Cases

  • Automate Customer Review Collection
  • Analyze Customer Satisfaction Trends
  • Import Reviews From Multiple Platforms
  • Display Verified Testimonials On Website

Unique Selling Point

Automated Feedback To Review Conversion And Showcase System

Category-Based Capabilities

Trustmary Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
NPS Software 12 selected features Open category ↗ ⌄
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management
Pricing Information

Trustmary Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Annual Subscription, Monthly Subscription
Verified User Feedback

Trustmary Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

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4.0
Based on 1 approved review
5 stars 0%
4 stars 100%
3 stars 0%
2 stars 0%
1 star 0%
Lurlakkana K.
Lurlakkana K. Director of Marketing

Insightful Marketing Tool with Limited Customization

Trustmary provides valuable insights for marketing and strategic decision-making by giving easy access to customer feedback and demographic data. This perspective helps me evaluate my brand image more objectively, which is especially important in the hospitality industry where perception directly influences revenue. However, the platform could benefit from greater customization options, and the initial implementation process can feel somewhat complex.

Reviewed on October, 2024
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Frequently Asked Questions

Trustmary FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Trustmary is a customer feedback and reviews platform that helps businesses collect, manage, analyze, and showcase authentic customer opinions to build trust and improve conversions. At its core, the platform combines automated feedback collection, review generation, and social proof display tools so companies can gather insights from real customers and use them as assets across digital channels. Trustmary’s surveys are designed to capture customer satisfaction metrics like CSAT and NPS while also turning positive feedback into public reviews that can be embedded on websites or shared on social media.

With real-time analytics and reporting tools, teams can monitor satisfaction trends, segment feedback, and derive actionable insights to enhance product or service quality. Trustmary also offers features for marketing and sales teams to integrate testimonials into campaigns and strengthen credibility.

  • Yes, Trustmary offers a free version.

  • Yes, Trustmary offers a free trial.

  • No, Credit Card details are not required for the Trustmary trial.

  • Trustmary supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • Yes, Trustmary offers an API.

  • Trustmary offers support with the following options:
    • Email , Phone , Chat

  • Trustmary offers training with the following options:
    • Webinar , Documentation

  • Trustmary supports the following languages:
    • English , Finnish , French , German , Spanish , Swedish

  • Following are the typical users of the Trustmary:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Trustmary supports the following deployment:
    • Cloud Hosted

  • Trustmary supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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