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Enterprise Customer Feedback Platform that helps you measure and take action on NPS & CSAT Surveys

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SurveySensum Overview

SurveySensum is a customer feedback tool designed for simplicity and effectiveness. It enables businesses to collect and analyze customer opinions through engaging surveys. Key features include a user-friendly interface, making survey creation quick and easy. The platform offers a range of customizable templates to suit various business needs. Real-time analytics give instant insights into customer sentiment, helping companies make informed decisions. Its multi-channel distribution allows surveys to reach customers via email, SMS, or web links. SurveySensum also supports multiple languages, catering to a global audience. Advanced reporting tools provide detailed feedback analysis, while ensuring data privacy and security. This tool is ideal for businesses seeking straightforward, efficient customer feedback solutions.

SurveySensum screenshot & Video

Contact Details

  • Vendor Name SurveySensum
  • Founded 2019
  • Location Indonesia
  • Employees 101-500

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, Indonesian

Industries

Automotive, Financial Services, Insurance, Telecommunications

SurveySensum Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

SurveySensum Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA
Pricing Page  

SurveySensum FAQ's

  • Yes, SurveySensum offers a free version.

  • Yes, SurveySensum offers a free trial.

  • No, Credit Card details are not required for the SurveySensum trial.

  • No, SurveySensum does not offer an API.

  • SurveySensum offers support with the following options:
    • Email , Chat , Knowledge Base

  • SurveySensum offers training with the following options:
    • Webinar , Documentation

  • SurveySensum supports the following deployment:
    • Cloud Hosted

  • SurveySensum supports the following devices and operating systems:
    • Web-Based