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SurveySensum

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Enterprise Customer Feedback Platform that helps you measure and take action on NPS & CSAT Surveys

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses SurveySensum

"Businesses that want to take customer feedback seriously often find SurveySensum a practical choice. It helps teams collect, organize, and act on feedback without making the process feel complicated. Whether it's measuring satisfaction at key touchpoints or tracking how customers feel over time, the platform keeps things focused. That said, companies looking for a general-purpose survey tool for internal use or employee research may find it less suited to those needs compared to customer experience-specific work."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

SurveySensum Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$3,600 / year
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersIndonesia
✎
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Product Overview

SurveySensum Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About SurveySensum

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc.
SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real time.

Company SurveySensum
Founded 2019
Headquarters Indonesia
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 2 languages available
English Indonesian
Industries Served 4 industries available
Automotive Financial Services Insurance Telecommunications

Why Choose SurveySensum

Problem it Solves

  • Problem it Solves Enhancing Customer Feedback Analysis For Actionable Insights And Improved Decision-making

Target Users

  • Target Users Customer Experience Managers
  • Target Users Market Researchers
  • Target Users Product Managers
  • Target Users Marketing Professionals
  • Target Users Business Analysts

Core Use Case

  • Core Use Case Collect Customer Feedback
  • Core Use Case Analyze Survey Responses
  • Core Use Case Identify Customer Pain Points
  • Core Use Case Improve Customer Experience
  • Core Use Case Monitor Customer Satisfaction

USP

  • USP AI-driven Insights For Enhanced Customer Experience

Pros

  • Pros AI-powered text analysis turns open-ended feedback into clear themes
  • Pros CSAT, NPS, and CES surveys covered under one platform
  • Pros Closing the feedback loop feature actually prompts teams to act
  • Pros Real-time alerts notify managers when unhappy customers need immediate attention
  • Pros Omnichannel collection works across email, WhatsApp, SMS, and in-app
  • Pros Dashboard comparisons across time periods make trend spotting genuinely easy
  • Pros Dedicated CX consultants help teams beyond just software onboarding
  • Pros Multilingual survey support opens door to global customer feedback efforts

Cons

  • Cons Deeper analytics features reserved for higher-tier subscription plans
  • Cons Template customization hits walls with more complex survey designs
  • Cons Onboarding new team members takes more effort than expected
Editorial Buyer Guidance

Who Is SurveySensum Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhancing Customer Feedback Analysis For Actionable Insights And Improved Decision-making

Target Users

  • Customer Experience Managers
  • Market Researchers
  • Product Managers
  • Marketing Professionals
  • Business Analysts

Core Use Cases

  • Collect Customer Feedback
  • Analyze Survey Responses
  • Identify Customer Pain Points
  • Improve Customer Experience
  • Monitor Customer Satisfaction

Unique Selling Point

AI-driven Insights For Enhanced Customer Experience

Strengths and Limitations

SurveySensum Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • AI-powered text analysis turns open-ended feedback into clear themes
  • CSAT, NPS, and CES surveys covered under one platform
  • Closing the feedback loop feature actually prompts teams to act
  • Real-time alerts notify managers when unhappy customers need immediate attention
  • Omnichannel collection works across email, WhatsApp, SMS, and in-app
  • Dashboard comparisons across time periods make trend spotting genuinely easy
  • Dedicated CX consultants help teams beyond just software onboarding
  • Multilingual survey support opens door to global customer feedback efforts
!

Cons

  • Deeper analytics features reserved for higher-tier subscription plans
  • Template customization hits walls with more complex survey designs
  • Onboarding new team members takes more effort than expected
Category-Based Capabilities

SurveySensum Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄

SurveySensum helps you measure, analyze, and improve customer satisfaction at every touchpoint across the customer journey. Create customized CSAT surveys, analyze verbatim, close the feedback loop, and build relationships with your customers that most CX professionals strive for! CSAT surveys typically include questions such as "How satisfied are you with our product/service?" or "Please rate your experience with our customer support team."

Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Market Research Software 28 selected features Open category ↗ ⌄
Reporting/Analytics Social Media Integration Paper-Based Data Import/Export Multi-Language Benchmarking Question Branching Template Management Statistical Analysis Phone-Based Real Time Data Customer Segmentation Survey Builder Face-to-Face Multi-Channel Distribution Customizable Questions Monitoring Panel Management Survey/Poll Management Drag & Drop Trend Analysis Question Library Email Management Sentiment Analysis Conditional Logic Activity Tracking Charting Multiple User Accounts
Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
NPS Software 12 selected features Open category ↗ ⌄
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language
Connected Applications

SurveySensum Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

SurveySensum Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗
Starter CX
$3,600 Per Year
Self-Driven CX
$6,000 Per Year

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

SurveySensum FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

SurveySensum is a leading customer feedback platform that helps you gather and analyze customer feedback and take strategic actions that drive revenue. With its ease of use and exceptional support, it is becoming a preferred choice for both beginners and seasoned professionals. It facilitates businesses to gather and act effectively on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc.
SurveySensum is not your ordinary CX feedback tool – it is a CX service that helps you achieve your business goals with a customer feedback platform. It comes with seasoned CX professionals who provide end-to-end guidance and support so that you can make your CX program a success. They guide you through the entire process – from survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real time.

  • No, SurveySensum does not offer a free version.

  • Yes, SurveySensum offers a free trial.

  • No, Credit Card details are not required for the SurveySensum trial.

  • SurveySensum offers the following pricing plans & packages:

    Starter CX

    $3,600 Per Year

    Self-Driven CX

    $6,000 Per Year

  • No, SurveySensum does not offer an API.

  • SurveySensum can be integrated with the following applications:

    • Salesforce Sales Cloud , HubSpot CRM , Slack , Freshdesk , Shopify , Zendesk Suite , Intercom , Microsoft Teams , Zapier , Google Analytics

  • SurveySensum offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • SurveySensum offers training with the following options:
    • Webinar , Documentation

  • SurveySensum supports the following languages:
    • English , Indonesian

  • Following are the typical users of the SurveySensum:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • SurveySensum supports the following deployment:
    • Cloud Hosted

  • SurveySensum supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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