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Best Customer Experience Management Software

QuestionPro CX Overview

QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, highlighting key trends and areas for improvement. It also allows businesses to track customer satisfaction over time using metrics like Net Promoter Score (NPS). QuestionPro CX offers the ability to customize surveys to align with a company's branding. Additionally, it supports integration with CRM systems, enhancing data management. The platform is designed to be user-friendly, making it accessible for businesses of all sizes interested in gaining deeper insights into their customer interactions.

QuestionPro CX screenshot & Video

Contact Details

  • Question Pro
  • 2002
  • United States
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, Danish, Dutch, English, French, Hebrew, Japanese, Portuguese

Industries

Automotive, Education Management, Events Services, Financial Services, Gaming, Government Administration, Hospital & Health Care, Hospitality, Information Technology & Services, Leisure & Travel, Sports

QuestionPro CX Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

QuestionPro CX Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • Yes

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

ADVANCED

$99 Per Month

QuestionPro CX FAQ's

  • Yes, QuestionPro CX offers a free version.

  • Yes, QuestionPro CX offers a free trial.

  • No, Credit Card details are not required for the QuestionPro CX trial.

  • QuestionPro CX offers the following pricing plans & packages:

    Starting Plan:

    $99 Per Month

  • QuestionPro CX supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, QuestionPro CX offers an API.

  • QuestionPro CX offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • QuestionPro CX offers training with the following options:
    • Webinar , Documentation

  • QuestionPro CX supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Danish , Dutch , English , French , Hebrew , Japanese , Portuguese

  • Following are the typical users of the QuestionPro CX:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • QuestionPro CX supports the following deployment:
    • Cloud Hosted

  • QuestionPro CX supports the following devices:
    • Web-Based , iPhone , Android