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Best Customer Experience Software

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AskNicely Overview

AskNicely is a customer feedback software that centers on the Net Promoter Score (NPS) methodology. It automates the collection of customer feedback using personalized, mobile-friendly surveys. The platform offers real-time customer insights, enabling businesses to respond swiftly to feedback. One of its key features is the ability to integrate with other business tools, enhancing data analysis and customer understanding. AskNicely also focuses on employee feedback, aiding in workforce engagement and satisfaction. The software includes customizable dashboards, providing a clear view of customer experience trends and performance metrics. Additionally, it supports role-based reporting, making it easier for different teams to access relevant feedback. AskNicely is designed to help businesses drive customer-centric growth by leveraging timely and actionable feedback.

AskNicely screenshot & Video

Contact Details

  • Vendor Name AskNicely
  • Founded 2014
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Dutch, English, French, Portuguese

Industries

Financial Services, Hospital & Health Care, Information Technology & Services, Media Production, Productivity

AskNicely Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • URL Customization
  • Offline Response Collection
  • Feedback Management
  • Template Management
  • Email Marketing
  • Reporting/Analytics
  • Multi-Language
  • Data Import/Export
  • Real Time Data
  • Engagement Tracking
  • Question Piping
  • Data Analysis Tools
  • Activity Dashboard
  • Customer Segmentation
  • Question Library
  • Survey Builder
  • Customizable Questions
  • Randomization
  • Support Audio/Images/Video
  • Site Intercept Survey
  • Question Branching
  • Multi-Channel Distribution
  • Drag & Drop
  • Social Media Integration
  • Skip Logic
  • Response Validation
  • Pulse Surveys
  • Access Controls/Permissions
  • Visual Analytics
  • Alerts/Notifications

AskNicely Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

AskNicely FAQ's

  • No, AskNicely does not offer a free version.

  • No, AskNicely does not offer any free trial.

  • No, Credit Card details are not required for the AskNicely trial.

  • Yes, AskNicely offers an API.

  • AskNicely offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • AskNicely offers training with the following options:
    • Webinar , Documentation

  • AskNicely supports the following languages:
    • Arabic , Dutch , English , French , Portuguese

  • Following are the typical users of the AskNicely:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • AskNicely supports the following deployment:
    • Cloud Hosted

  • AskNicely supports the following devices and operating systems:
    • Web-Based , iPhone , Android