Freshsurvey

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Freshsurvey

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Decision Snapshot

Freshsurvey Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$0.01 / one time
Free TrialNot available
Free VersionYes
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Freshsurvey Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Freshsurvey

Freshsurvey is an NPS (Net Promoter Score) software that enables businesses to measure customer loyalty and satisfaction through quick, effective surveys. The platform automates NPS survey distribution via email, SMS, or in-app messaging, making it easy for companies to collect feedback. Freshsurvey’s analytics tools categorize responses, calculate NPS scores, and track changes in customer sentiment over time. The software’s reporting features provide actionable insights, helping businesses identify promoters, passives, and detractors. Freshsurvey also includes tools for segmenting feedback by demographics, purchase history, or customer type, allowing for more targeted insights. Ideal for customer-centric businesses, Freshsurvey supports continuous improvement by making it easy to measure, understand, and respond to customer sentiment, ultimately boosting customer satisfaction and loyalty.
Company Freshworks
Founded 2011
Headquarters United States
Employees 101-500

Support

Email Phone Knowledge Base

Training

Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Research
Category-Based Capabilities

Freshsurvey Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
NPS Software 12 selected features Open category ↗ ⌄
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language
Pricing Information

Freshsurvey Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Not available
Free Version Yes
Payment Frequency One-Time Payment
Basic
$0.01 One-time

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Freshsurvey FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Freshsurvey is an NPS (Net Promoter Score) software that enables businesses to measure customer loyalty and satisfaction through quick, effective surveys. The platform automates NPS survey distribution via email, SMS, or in-app messaging, making it easy for companies to collect feedback. Freshsurvey’s analytics tools categorize responses, calculate NPS scores, and track changes in customer sentiment over time. The software’s reporting features provide actionable insights, helping businesses identify promoters, passives, and detractors. Freshsurvey also includes tools for segmenting feedback by demographics, purchase history, or customer type, allowing for more targeted insights. Ideal for customer-centric businesses, Freshsurvey supports continuous improvement by making it easy to measure, understand, and respond to customer sentiment, ultimately boosting customer satisfaction and loyalty.

  • Yes, Freshsurvey offers a free version.

  • Yes, Freshsurvey offers a free trial.

  • No, Credit Card details are not required for the Freshsurvey trial.

  • Freshsurvey offers the following pricing plans & packages:

    Basic

    $0.01 One-time

  • Freshsurvey supports the following payment frequencies:

    • One-Time Payment

  • No, Freshsurvey does not offer an API.

  • Freshsurvey offers support with the following options:
    • Email , Phone , Knowledge Base

  • Freshsurvey offers training with the following options:
    • Documentation

  • Freshsurvey supports the following languages:
    • English

  • Following are the typical users of the Freshsurvey:
    • Self-Employed , Small-Business , Midsize-Business

  • Freshsurvey supports the following deployment:
    • Cloud Hosted

  • Freshsurvey supports the following devices and operating systems:
    • Web-Based
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