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InMoment

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses InMoment

"Businesses that want to better understand customer experience data often find InMoment a practical choice. It helps teams collect feedback across different touchpoints and turn that information into something actually usable. Rather than sitting on survey results, teams can act on what customers are saying. It works well for mid-size to large organizations with dedicated experience teams. Smaller businesses with limited resources may find the platform more than they need for day-to-day feedback collection."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

InMoment Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting PricePer Feature
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

InMoment Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About InMoment

InMoment is a sophisticated customer experience software that helps businesses understand and improve how they interact with their customers. Equipped with powerful analytics and feedback tools, InMoment enables companies to gather real-time insights into customer satisfaction, behavior, and preferences. The platform supports multiple feedback channels, including surveys, social media, and in-app feedback, allowing for a comprehensive view of the customer experience. InMoment’s advanced reporting tools help businesses identify trends, uncover issues, and make data-driven improvements to their services. The software’s AI-driven analysis further enhances insights, allowing for deeper understanding and faster response to customer needs. InMoment is ideal for companies committed to enhancing customer satisfaction, providing actionable insights that empower businesses to create memorable and impactful customer experiences.
Company InMoment
Founded NA
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Knowledge Base

Training

Live Online Webinar

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Gambling & Casinos Insurance Restaurants Telecommunications Utilities

Why Choose InMoment

Problem it Solves

  • Problem it Solves Enhancing Customer Experience Through Actionable Insights And Feedback Analysis

Target Users

  • Target Users Customer Experience Managers
  • Target Users Marketing Professionals
  • Target Users Product Managers
  • Target Users Customer Support Teams
  • Target Users Business Analysts

Core Use Case

  • Core Use Case Capture Customer Feedback
  • Core Use Case Analyze Sentiment Data
  • Core Use Case Improve Customer Experience
  • Core Use Case Drive Business Insights
  • Core Use Case Enhance Employee Engagement

USP

  • USP Elevate Customer Experiences With Real-time Insights And Analytics

Pros

  • Pros Customer experience platform helps organizations analyze feedback workflows efficiently
  • Pros Survey and sentiment analysis tools improve visibility into customer satisfaction trends
  • Pros Reporting dashboards support operational improvements and planning activities
  • Pros Automation reduces repetitive feedback collection and management tasks
  • Pros Works well for enterprise customer experience management

Cons

  • Cons Advanced analytics may require technical onboarding and expertise
  • Cons Implementation can involve alignment across multiple departments
  • Cons Pricing may feel expensive for smaller organizations
Editorial Buyer Guidance

Who Is InMoment Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhancing Customer Experience Through Actionable Insights And Feedback Analysis

Target Users

  • Customer Experience Managers
  • Marketing Professionals
  • Product Managers
  • Customer Support Teams
  • Business Analysts

Core Use Cases

  • Capture Customer Feedback
  • Analyze Sentiment Data
  • Improve Customer Experience
  • Drive Business Insights
  • Enhance Employee Engagement

Unique Selling Point

Elevate Customer Experiences With Real-time Insights And Analytics

Strengths and Limitations

InMoment Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Customer experience platform helps organizations analyze feedback workflows efficiently
  • Survey and sentiment analysis tools improve visibility into customer satisfaction trends
  • Reporting dashboards support operational improvements and planning activities
  • Automation reduces repetitive feedback collection and management tasks
  • Works well for enterprise customer experience management
!

Cons

  • Advanced analytics may require technical onboarding and expertise
  • Implementation can involve alignment across multiple departments
  • Pricing may feel expensive for smaller organizations
Category-Based Capabilities

InMoment Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Business Intelligence Software 27 selected features Open category ↗ ⌄
Ad hoc Reporting Strategic Planning Dashboard Real Time Analytics Multiple Data Sources Data Transformation Scorecards Metadata Management Customizable Reports Trend Analysis Data Import/Export Collaboration Tools Key Performance Indicators Data Extraction Data Visualization Forecasting Data Connectors Data Synchronization Self Service Data Preparation Visual Analytics Access Controls/Permissions Data Mapping Predictive Analytics Dashboard Creation Performance Metrics Reporting/Analytics Artificial Intelligence
Reputation Management Software 28 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring Artificial Intelligence
Market Research Software 29 selected features Open category ↗ ⌄
Reporting/Analytics Social Media Integration Paper-Based Data Import/Export Multi-Language Benchmarking Question Branching Template Management Statistical Analysis Phone-Based Real Time Data Customer Segmentation Survey Builder Face-to-Face Multi-Channel Distribution Customizable Questions Monitoring Panel Management Survey/Poll Management Drag & Drop Trend Analysis Question Library Email Management Sentiment Analysis Conditional Logic Activity Tracking Charting Multiple User Accounts Artificial Intelligence
Employee Engagement Software 26 selected features Open category ↗ ⌄
Performance Management Employee Recognition Real Time Data Progress Tracking Goal Management Surveys & Feedback Engagement Tracking Employee Onboarding Chat/Messaging Pulse Surveys Goal Setting/Tracking Gamification Training Management Benchmarking Feedback Management 360 Degree Feedback Performance Metrics Reporting/Analytics Communication Management Employee Reward Programs Question Library Employee Management Alerts/Notifications Employee Database Negative Feedback Management Employee Portal
Competitive Intelligence Software 25 selected features Open category ↗ ⌄
Social Media Monitoring Activity Dashboard Benchmarking Search/Filter Alerts/Notifications Data Visualization Customer Profiles Forecasting Trend Analysis Sentiment Analysis SEO Management Monitoring Engagement Tracking Customer Segmentation Keyword Tracking Real-Time Analytics Competitive Analysis Third-Party Integrations Real Time Comparisons Website Monitoring API Reporting/Analytics Performance Metrics Data Import/Export Artificial Intelligence
Conversation Intelligence Software 19 selected features Open category ↗ ⌄
Call Tracking AI/Machine Learning Keyword Filtering Notes Management Lead Qualification Natural Language Processing Trend Analysis Call Recording Employee Coaching Tools Real-Time Data Tagging Performance Metrics Compliance Tracking Feedback Management Access Controls/Permissions Trend/Problem Indicators Intent Recognition Multi-Channel Communication Artificial Intelligence
Customer Data Platform Software 9 selected features Open category ↗ ⌄
Personalization Campaign Management Customer Segmentation GDPR Compliance Behavioral Analytics Data Integration Predictive Modeling Customer Profiles Artificial Intelligence
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
NPS Software 13 selected features Open category ↗ ⌄
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language Artificial Intelligence
Review Management Software 10 selected features Open category ↗ ⌄
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management Artificial Intelligence
Text Mining Software 9 selected features Open category ↗ ⌄
Taxonomy Classification Tagging Text Analysis Sentiment Analysis Search/Filter Predictive Modeling Data Extraction Language Detection Artificial Intelligence
Connected Applications

InMoment Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 12 integrations
Pricing Information

InMoment Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗ Request Demo ↗
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Frequently Asked Questions

InMoment FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

InMoment is a sophisticated customer experience software that helps businesses understand and improve how they interact with their customers. Equipped with powerful analytics and feedback tools, InMoment enables companies to gather real-time insights into customer satisfaction, behavior, and preferences. The platform supports multiple feedback channels, including surveys, social media, and in-app feedback, allowing for a comprehensive view of the customer experience. InMoment’s advanced reporting tools help businesses identify trends, uncover issues, and make data-driven improvements to their services. The software’s AI-driven analysis further enhances insights, allowing for deeper understanding and faster response to customer needs. InMoment is ideal for companies committed to enhancing customer satisfaction, providing actionable insights that empower businesses to create memorable and impactful customer experiences.

  • No, InMoment does not offer a free version.

  • Yes, InMoment offers a free trial.

  • No, Credit Card details are not required for the InMoment trial.

  • No, InMoment does not offer an API.

  • InMoment can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Tableau , Microsoft Power BI , HubSpot CRM , Slack , Zendesk Suite , Qualtrics Strategy & Research , Google Analytics , ServiceNow , Snowflake , Dynamics 365 , Adobe Experience Cloud , ServiceNow

  • InMoment offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base

  • InMoment offers training with the following options:
    • Live Online , Webinar

  • InMoment supports the following languages:
    • English

  • Following are the typical users of the InMoment:
    • Self-Employed , Small-Business , Midsize-Business

  • InMoment supports the following deployment:
    • Cloud Hosted

  • InMoment supports the following devices and operating systems:
    • Web-Based
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