Top Delighted Alternatives & Competitors

Survicate shines when you need in-product microsurveys that trigger based on user behavior. It integrates tightly with tools like HubSpot and Intercom, and product managers who want contextual feedback without leaving the user's workflow often find it more practical than Delighted's email-first approach.

Built specifically around NPS and CSAT for service teams, AskNicely automates follow-up workflows and coaching prompts better than Delighted does. It's especially popular among field service and customer success teams who need feedback tied directly to frontline performance management.

Medallia specializes in capturing feedback across every stage of the customer journey, not just isolated survey moments. It integrates operational data with experience data in ways Delighted simply can't match, making it a stronger pick for enterprise CX programs with complex touchpoints.

Zonka supports feedback collection across kiosks, tablets, SMS, email, and web — giving it a physical-world reach that Delighted lacks. For retail, healthcare, or hospitality businesses collecting in-person responses, it's a noticeably more flexible option at a competitive price point.

CustomerGauge is built around account-level NPS rather than individual respondents, which makes it a much better fit for B2B companies managing complex accounts. It ties feedback directly to revenue metrics and churn risk in ways that Delighted's simpler dashboards don't support.

Nicereply integrates directly into helpdesk platforms like Zendesk, Freshdesk, and Help Scout, making post-ticket CSAT collection nearly effortless. Support teams that want feedback tied to specific agents and tickets will find it more purpose-built than Delighted's broader CX focus.

Beyond surveys, Birdeye connects customer feedback to online review generation across Google, Yelp, and dozens of other platforms. For small business owners who care about both internal satisfaction scores and public reputation, it covers ground that Delighted doesn't even attempt to touch.

Typeform takes a conversational approach to feedback collection that feels less clinical than Delighted's structured surveys. It's particularly strong for teams that want higher response rates through interactive, visually appealing forms, though it requires more setup for NPS-specific workflows.

A go-to for larger organizations running multi-department feedback programs. SurveyMonkey offers deeper survey logic, broader template libraries, and more robust reporting than Delighted, making it better suited for teams managing complex research across multiple customer touchpoints simultaneously.

Where Delighted keeps things simple, Qualtrics goes deep — predictive analytics, advanced segmentation, and enterprise-grade security make it a natural fit for large CX teams that need serious research infrastructure, though the learning curve and pricing are considerably steeper.