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CustomerGauge

Leverage your B2B customer data to reduce churn and increase revenue in your accounts.

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CustomerGauge Overview

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understand customer sentiments and trends. CustomerGauge also supports automated feedback follow-ups, ensuring continuous engagement with customers. Its account-based feedback approach helps in identifying specific customer issues, fostering targeted improvements. Additionally, the platform provides benchmarking data, enabling companies to compare their performance with industry standards. CustomerGauge is designed to assist businesses in maintaining customer-centric strategies and improving overall customer satisfaction.

CustomerGauge screenshot & Video

Contact Details

  • CustomerGauge
  • 2007
  • Netherlands
  • 101-500

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, Dutch, English, French, German, Italian, Portuguese, Spanish

Industries

Consumer Goods, Food & Beverages, Information Technology & Services, Logistics & Supply Chain, Manufacturing

CustomerGauge Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

CustomerGauge Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

CustomerGauge FAQ's

  • No, CustomerGauge does not offer a free version.

  • No, CustomerGauge does not offer any free trial.

  • No, Credit Card details are not required for the CustomerGauge trial.

  • Yes, CustomerGauge offers an API.

  • CustomerGauge offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • CustomerGauge offers training with the following options:
    • In-person , Webinar

  • CustomerGauge supports the following languages:
    • Chinese (Simplified) , Dutch , English , French , German , Italian , Portuguese , Spanish

  • Following are the typical users of the CustomerGauge:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • CustomerGauge supports the following deployment:
    • Cloud Hosted

  • CustomerGauge supports the following devices:
    • Web-Based , Android