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Best Free Customer Satisfaction Software

Free customer satisfaction software solutions are cloud-hosted tools that many SMBs are using to gauge their customers' satisfaction levels with the software or services they provide. The software could be as big as an enterprise-grade customer experience solution or as simple as an online survey solution. The tools include fundamental features like notifications, integrations, customer segmentations, reporting, sentiment analysis, and surveys. If you are looking for free customer satisfaction survey tools to measure your customers' satisfaction levels, you are at the right place. Our dedicated research team has conducted a thorough analysis and curated a list of the best free customer satisfaction software in the market. The analysis process comprises many crucial elements, such as software popularity in the market, real users' reviews and ratings, and level of customer support. Explore the list to find the solution that meets all your business needs. The list is given below:

Note: Most of the products listed in this Free customer satisfaction software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer satisfaction software to find the best fit for you.

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★★★★★4.7 average rating from 264 reviews
Last Updated: October 09, 2026
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Complete Product Directory

List of Top Free Customer Satisfaction Software

Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Customer Satisfaction Software Products

Overview is available for every product. Additional tabs appear only when matching profile information exists.

25 products shown
#1

Pipedrive

🏆 SW Recommended

Sales CRM & Pipeline Management Software

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Overview

Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensurin...

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Free Trial14 Days Starting Price$14 Per month HeadquartersUnited States
#2

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)
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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#3

Microsoft Clarity

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Microsoft Clarity is a heatmap software designed to help businesses understand how users interact with their websites, providing insights into user behavior, click patterns, and engagement levels. With heatmaps, session recordings, and scroll-tracking features, Microsoft Clarity...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#4

VideoAsk

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for...

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Free TrialAvailable Starting Price$24 Per month HeadquartersSpain
#5

Sogolytics

🏆 SW Recommended

The most comprehensive online survey tool and experience management platform

★★★★★ 5.0 (2 Reviews)
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Overview

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is u...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#6

Pointerpro

Assessment software to digitize your advice

★★★★★ 5.0 (2 Reviews)
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Overview

Pointerpro is an all-in-one assessment and interactive survey platform that goes beyond traditional forms by combining dynamic questionnaires with automated personalized reporting. Users can design engaging assessments, quizzes, and diagnostic tools using advanced logic, scoring,...

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Free Trial14 Days Starting Price$69 Per month HeadquartersBelgium
#7

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)
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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#8

Retently

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Retently is a cutting-edge customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers a suite of tools for collecting and analyzing customer feedback, managing loyalty programs, and automating personali...

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Free TrialAvailable Starting Price$49 Per month HeadquartersUnited States
#9

Thematic

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Thematic is a cutting-edge customer experience software that helps businesses understand and improve customer satisfaction through data-driven insights. Utilizing advanced analytics and natural language processing, Thematic allows organizations to gather and analyze customer feed...

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Free TrialAvailable Starting Price$2000 Per month HeadquartersUnited States
#10

SurveyLab

Online survey tool & questionnaire software.

★★★★★ 5.0 (2 Reviews)
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Overview

SurveyLab is an intuitive online survey and feedback platform that enables businesses of all sizes to design, distribute, and analyze surveys with ease. With a focus on simplicity and flexibility, SurveyLab offers a range of customizable question types, multilingual support, and...

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Free Trial14 Days Starting Price$49 Per month HeadquartersPoland
#11

SmartSurvey

Online Survey Software and Survey Tool

★★★★★ 5.0 (2 Reviews)
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Overview

SmartSurvey is a user-friendly online survey platform designed to simplify your data collection needs. With an array of features, it offers seamless survey creation, distribution, and analysis. Craft surveys effortlessly with the intuitive interface. Choose from various question...

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Free TrialAvailable Starting Price$38 Per month HeadquartersUnited Kingdom
#12

Hively

Real-time Customer and Employee Feedback

★★★★★ 5.0 (2 Reviews)
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Overview

Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer sat...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#13

Product Fruits

All-in-one user onboarding platform

★★★★★ 5.0 (2 Reviews)
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Overview

Product Fruits is an interactive tool designed to enhance user experience on websites and applications. It specializes in creating engaging, easy-to-follow in-app guides and tooltips. These guides help users navigate and understand various features effectively. The platform allow...

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Free Trial14 Days Starting Price$79 Per month HeadquartersUnited States
#14

Swell

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Swell is a review management software that enables businesses to collect, monitor, and manage customer reviews, enhancing their online reputation and fostering customer trust. Swell’s platform simplifies the process of requesting reviews, with customizable messaging options and a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#15

Zoho CRM Plus

🏆 SW Recommended

Unified Customer Experience Platform

★★★★★ 5.0 (1 Reviews)
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Overview

Zoho CRM Plus is an integrated customer relationship management solution. It combines sales, marketing, and customer support activities in one platform. Key features include automation of routine sales processes, which saves time and enhances productivity. The tool offers advance...

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Free Trial30 Days Starting Price₹2900 Per month HeadquartersIndia
#16

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)
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Overview

Make Tidio your go-to customer satisfaction software and boost engagement, retention, and revenue. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI age...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States
#17

NiceJob

🏆 SW Recommended

Top-Rated Reputation Marketing Software for Local Businesses

★★★★★ 5.0 (1 Reviews)
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Overview

NiceJob is a reputation management software platform designed to help businesses generate more customer reviews, improve online visibility, and build trust with potential customers. It automates review requests through email and SMS, making it easier for businesses to collect aut...

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Free Trial14 Days Starting Price$75 Per month HeadquartersCanada
#18

Simplesat

Capture and act on customer insights effortlessly with Simplesat

★★★★★ 5.0 (1 Reviews)
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Overview

Simplesat is a customer satisfaction (CSAT) and rating software that enables support, success, and service teams to collect feedback and measure experience with minimal friction. The platform provides lightweight survey widgets that can be embedded directly in helpdesk tickets, e...

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Free Trial14 Days Starting Price$109 Per month HeadquartersUnited States
#19

Expressyon

Satisfaction Survey – Polls

★★★★★ 5.0 (1 Reviews)
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Overview

Collect feedback from your visitors is more than ever a winning strategy for all professionals who cares about quality of services. satisfaction survey kiosk OBJECTIVES Gain loyalty By questionning yout visitors and customers, you grant them the right to express themselves. The c...

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Free TrialNA Starting Price€23 Per month HeadquartersFrance
#20

Alchemer

🏆 SW Recommended

Enterprise Online Survey Software & Tools

★★★★☆ 4.9 (3 Reviews)
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Overview

Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#21

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)
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Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States
#22

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)
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Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States
#23

ReviewFlowz

🏆 SW Recommended

Find out what's being said about your business

★★★★☆ 4.9 (2 Reviews)
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Overview

ReviewFlowz is a review management software designed to help businesses track, respond to, and manage online reviews across multiple platforms. It centralizes customer feedback from sites like Google, Yelp, and Trustpilot, providing businesses with a comprehensive view of their o...

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Free TrialAvailable Starting Price$20 Per month HeadquartersFrance
#24

Preferred Patron Loyalty

🏆 SW Recommended
★★★★☆ 4.9 (2 Reviews)
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Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#25

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
Daily Discovery

Explore Today’s Featured Best Free Customer Satisfaction Software

Three additional products from this category, refreshed for ongoing discovery.

Featured Today

Spark Chart

No approved reviews yet

Spark Chart is a versatile survey software designed for businesses and consultants to create, deploy, and analyze surveys. Its user-friendly interface allows for quick setup of custom surveys, ideal for gathering client feedback, employee opinions, or market research. Key features include a rich question bank, diverse templates, and real-time data analysis tools. The software supports multiple que...

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Featured Today

Moveo.AI

No approved reviews yet

Moveo.ΑΙ is a conversational AI platform that enhances customer service operations and improves customer experiences. The platform is powered by proprietary Large Language Models (LLMs), ensuring unparalleled data security and reliability. These LLMs are fine-tuned specifically on business conversations, surpassing third-party models like GPT-4 in speed (5x faster responses) while significantly ...

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Featured Today

Maqsam

No approved reviews yet

Maqsam is an advanced contact center software designed to help businesses streamline customer interactions, optimize agent performance, and enhance customer satisfaction. By providing a unified platform for voice, chat, email, and social media communications, Maqsam enables businesses to manage customer inquiries across multiple channels from a single interface. The software includes features like...

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Buyer Questions

Frequently Asked Questions About Best Free Customer Satisfaction Software

What are the main features of free Customer Satisfaction Software?
Following are some of the main features that the majority of free Customer Satisfaction Software offers in general:

  • Contact Management
  • Survey Management
  • Engagement Tracking
  • Complaint Monitoring
  • Sentiment Analysis
Are there any limitations to using free Customer Satisfaction Software?
Typically, there are some limitations to using free Customer Satisfaction Software solutions.

For example:

  • Limited access to features.
  • Restricted user accounts.
  • Low data storage capacity.
  • Limited customization capability.
However, you can always go for budget-friendly paid versions, which may break the limit barriers.
Does free Customer Satisfaction Software offer free trials for their paid versions?
The majority of free Customer Satisfaction Software offers free trials for paid versions. Please note that the time period for a free trial may differ based on the software.

For example:

Are credit card details required to use free Customer Satisfaction Software or avail of free trials?
The majority of free Customer Satisfaction Software or free trials do not require credit card details. Users have to provide their credit card details if they go for any paid plans.
Does free Customer Satisfaction Software offer customer support for free users?
The majority of free Customer Satisfaction Software offers customer support to free users. However, the level of support may differ.

Is free Customer Satisfaction Software safe to use?
Absolutely! Free Customer Satisfaction Software are safe to use. They strictly adhere to regulatory compliance.
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