Free customer satisfaction software solutions are cloud-hosted tools that many SMBs are using to gauge their customers' satisfaction levels with the software or services they provide. The software could be as big as an enterprise-grade customer experience solution or as simple as an online survey solution. The tools include fundamental features like notifications, integrations, customer segmentations, reporting, sentiment analysis, and surveys. If you are looking for free customer satisfaction survey tools to measure your customers' satisfaction levels, you are at the right place. Our dedicated research team has conducted a thorough analysis and curated a list of the best free customer satisfaction software in the market. The analysis process comprises many crucial elements, such as software popularity in the market, real users' reviews and ratings, and level of customer support. Explore the list to find the solution that meets all your business needs. The list is given below:
Note: Most of the products listed in this Free customer satisfaction software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer satisfaction software to find the best fit for you.
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UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform...
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Square Feedback is a powerful customer satisfaction software that helps businesses collect, analyze, and act on customer feedback to improve their products, services, and customer experience. By providing customers with an easy-to-use platform to share their opinions, Square Feed...
Read more about Square FeedbackSprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all withi...
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Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward custome...
Read more about Get SatisfactionYouGov Surveys: Self-serve is an innovative polling software designed to empower organizations to gather insights and feedback from their audiences. This platform allows users to create and distribute surveys quickly and easily, ensuring that valuable data is collected to inform...
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Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, sho...
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Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...
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Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...
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monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule fol...
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QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, high...
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Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes
ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...
Read more about ManageEngine SupportCenter PlusMost customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...
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123FormBuilder is a versatile survey software that enables users to create custom online forms and surveys effortlessly. With its intuitive drag-and-drop interface, businesses can design professional-looking forms without any coding knowledge. The platform offers a wide range of...
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Feefo is a robust review management software that enables businesses to collect, analyze, and respond to customer feedback effectively. Trusted by brands across industries, Feefo uses verified customer reviews to ensure authenticity, helping businesses build trust and improve cus...
Read more about FeefoMindTouch is a leading knowledge management software designed to help organizations create, manage, and distribute knowledge effectively. This platform provides tools for building comprehensive knowledge bases, enabling users to centralize information and make it easily accessibl...
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Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across chan...
Read more about Pega Customer Decision HubCentercode is a robust user testing software that helps companies collect valuable feedback on their products and services during the development phase. By engaging a group of real users, Centercode facilitates controlled testing of new features, products, or updates, ensuring th...
Read more about CentercodeGetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Sat...
Read more about GetFeedbackQuestback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to e...
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Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providin...
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Canny is a focused and user-friendly feedback management software primarily designed for product teams to track user suggestions and issues. Its standout feature is the ability to create and manage feedback boards, where users can submit, vote, and comment on ideas. This interact...
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Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales proc...
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LeadQuizzes is an interactive survey software designed to help businesses capture leads and engage customers effectively. The platform allows users to create customizable quizzes and surveys that can be embedded on websites or shared via social media. With features like real-time...
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Drag'n Survey is an easy-to-use survey software that enables businesses and organizations to create custom surveys quickly and efficiently. The platform offers a drag-and-drop interface, allowing users to build surveys without any coding knowledge. Drag'n Survey provides a variet...
Read more about Drag'n SurveySurveyLegend is an online survey tool that simplifies creating, distributing, and analyzing surveys. It offers a drag-and-drop interface for easy survey design, allowing users to include various types of questions and multimedia elements. The platform supports mobile-responsive s...
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