ManageEngine SupportCenter Plus

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Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

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ManageEngine SupportCenter Plus Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionYes
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ManageEngine SupportCenter Plus Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base features. SupportCenter Plus includes features for automating ticket routing, prioritizing support requests, and tracking service level agreements (SLAs) to ensure timely resolutions. With self-service portals and detailed reporting, businesses can offer better customer service and monitor their support team’s performance. The software is highly customizable and integrates with a range of third-party tools, making it a flexible solution for managing IT services and improving the overall support experience.
Company Zoho Corporation
Founded 1996
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Category-Based Capabilities

ManageEngine SupportCenter Plus Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

ManageEngine SupportCenter Plus Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Annual Subscription
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Frequently Asked Questions

ManageEngine SupportCenter Plus FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base features. SupportCenter Plus includes features for automating ticket routing, prioritizing support requests, and tracking service level agreements (SLAs) to ensure timely resolutions. With self-service portals and detailed reporting, businesses can offer better customer service and monitor their support team’s performance. The software is highly customizable and integrates with a range of third-party tools, making it a flexible solution for managing IT services and improving the overall support experience.

  • Yes, ManageEngine SupportCenter Plus offers a free version.

  • Yes, ManageEngine SupportCenter Plus offers a free trial.

  • No, Credit Card details are not required for the ManageEngine SupportCenter Plus trial.

  • ManageEngine SupportCenter Plus supports the following payment frequencies:

    • Annual Subscription

  • No, ManageEngine SupportCenter Plus does not offer an API.

  • ManageEngine SupportCenter Plus offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • ManageEngine SupportCenter Plus offers training with the following options:
    • In-person , Live Online , Webinar , Videos

  • ManageEngine SupportCenter Plus supports the following languages:
    • English

  • Following are the typical users of the ManageEngine SupportCenter Plus:
    • Self-Employed , Small-Business , Midsize-Business

  • ManageEngine SupportCenter Plus supports the following deployment:
    • Cloud Hosted

  • ManageEngine SupportCenter Plus supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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