Sprinklr Social

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Sprinklr Social Evaluation Snapshot

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User RatingNot rated yet
Starting Price$299 / month
Free Trial30 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Sprinklr Social Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Sprinklr Social

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interactions and real-time insights into consumer trends and sentiments. The platform supports seamless collaboration across teams, ensuring consistent messaging and brand voice. With its extensive analytics, companies can measure the impact of their digital strategies accurately. Sprinklr Social is the choice for businesses seeking to forge stronger connections with their audience while optimizing their digital presence on a global scale.
Company Sprinklr
Founded 2007
Headquarters United States
Employees 1-10

Support

24x7 Support Email Knowledge Base

Training

In-person Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services
Category-Based Capabilities

Sprinklr Social Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Reputation Management Software 27 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Campaign Management Software 27 selected features Open category ↗ ⌄
Lead Management Activity Dashboard Campaign Management Data Import/Export Campaign Segmentation Contact Database Campaign Planning Multi-Channel Marketing Channel Management Reporting & Statistics Lead Capture Campaign Scheduling Drip Campaigns Lead Generation Engagement Tracking Conversion Rate Optimization Visual Analytics Click Tracking Auto-Responders Template Management Customer Segmentation Multi-Campaign Campaign Analytics Social Media Integration Email Marketing AB Testing Content Management
Content Marketing Software 22 selected features Open category ↗ ⌄
Categorization/Grouping Filtering Campaign Management Reporting & Statistics Audience Targeting Social Media Integration Social Promotion Template Management SEO Management Conversion Tracking Activity Dashboard Campaign Planning Editorial Calendar Content Library Drag & Drop Publish Scheduling Content Management Campaign Analytics Multi-Channel Campaigns Engagement Tracking Social Media Monitoring Email Marketing
Social Media Marketing Software 31 selected features Open category ↗ ⌄
Automated Publishing Campaign Analytics Commenting/Notes Tagging Contact Management Social Media Monitoring Performance Metrics Campaign Planning Multi-Campaign Content Management Social Promotion Multi-Channel Marketing Image Library Post Scheduling Email Marketing Conversion Tracking Campaign Management Drag & Drop Reporting/Analytics Engagement Tracking Multi-Channel Management Content Library AB Testing Multi-Account Management Social Media Integration Calendar Management Trend Analysis Customer Segmentation Keyword Filtering Automated Scheduling Click Tracking
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Real Estate CRM Software 30 selected features Open category ↗ ⌄
Referral Tracking Commission Management Contact Database Lead Qualification Contact Management Campaign Management Access Controls/Permissions Client Management Email Marketing Pipeline Management Lead Management Activity Dashboard Lead Nurturing Interaction Tracking Reporting/Analytics Activity Tracking Document Management Appointment Management Alerts/Notifications Calendar Management Lead Generation Lead Distribution Client/Property Matching Task Management Segmentation Lead Capture Email Tracking For Real Estate Property Database Omnichannel Communications
Social CRM Software 29 selected features Open category ↗ ⌄
Lead Capture Customer Support Lead Nurturing Activity Dashboard Data Visualization Brand Tracking Contact Management Customer Engagement Social Media Monitoring Social Promotion Sales Pipeline Management Email Marketing Reporting/Analytics Tagging Communication Management Audience Targeting Marketing Automation Calendar Management Content Management Sentiment Analysis Task Management Customer Database Social Media Integration Live Chat Email Tracking CRM Customer Social Profiles Collaboration Tools Engagement Tracking
Market Research Software 28 selected features Open category ↗ ⌄
Reporting/Analytics Social Media Integration Paper-Based Data Import/Export Multi-Language Benchmarking Question Branching Template Management Statistical Analysis Phone-Based Real Time Data Customer Segmentation Survey Builder Face-to-Face Multi-Channel Distribution Customizable Questions Monitoring Panel Management Survey/Poll Management Drag & Drop Trend Analysis Question Library Email Management Sentiment Analysis Conditional Logic Activity Tracking Charting Multiple User Accounts
Brand Management Software 22 selected features Open category ↗ ⌄
Change Management Fulfillment Distribution Collaboration Tools Visual Analytics Commenting/Notes Image Editing Campaign Management Metadata Management Digital Asset Management Customizable Branding Version Control Search/Filter Approval Process Control Template Management Artwork Management Content Library Document Storage Content Management Social Media Integration Brand Guidelines Image Library File Management
Advocacy Software 8 selected features Open category ↗ ⌄
Advocate Management Customer Advocacy Campaign Management Engagement Tracking Nonprofit Advocacy Rewards Management Event Triggered Actions Forms Management
All-in-One Marketing Platform Software 7 selected features Open category ↗ ⌄
Lead Management List Management Multi-Channel Marketing Landing Pages/Web Forms Behavior Analytics Dynamic Content Lead Nurturing
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Center Workforce Management Software 16 selected features Open category ↗ ⌄
Employee Scheduling Labor Forecasting Performance Metrics Productivity Analysis Reporting/Analytics Agent Interface Call Recording Compliance Management Customer Experience Management Queue Management Employee Coaching Tools Quality Management Leave Tracking Call Monitoring For Call Centers Intraday Management
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Competitive Intelligence Software 24 selected features Open category ↗ ⌄
Social Media Monitoring Activity Dashboard Benchmarking Search/Filter Alerts/Notifications Data Visualization Customer Profiles Forecasting Trend Analysis Sentiment Analysis SEO Management Monitoring Engagement Tracking Customer Segmentation Keyword Tracking Real-Time Analytics Competitive Analysis Third-Party Integrations Real Time Comparisons Website Monitoring API Reporting/Analytics Performance Metrics Data Import/Export
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
MRM Software 10 selected features Open category ↗ ⌄
Activity Planning Content Management Brand Management Digital Asset Management Strategic Planning Approval Workflow Expense Management Marketing Calendar Budgeting/Forecasting ROI Tracking
Publishing and Subscriptions Software 11 selected features Open category ↗ ⌄
Layout & Design Customizable Branding Collaboration Tools Cataloging/Categorization Campaign Management Subscription Management Circulation Management Reporting & Statistics Image Editing Advertising Management SEO Management
Social Listening Tools Software 14 selected features Open category ↗ ⌄
Brand Tracking Sentiment Analysis Data Visualization Keyword Filtering Reporting/Analytics Negative Feedback Management Trend Analysis Social Media Monitoring Multi-Channel Data Collection Hashtag Tracking Audience Analytics Campaign Analytics Competitor Monitoring Performance Metrics
Social Media Analytics Tools Software 8 selected features Open category ↗ ⌄
Multi-Channel Data Collection Engagement Tracking Lead Attribution Campaign Analytics Influencer Tracking Post Scheduling Customizable Reports Competitor Monitoring
Social Media Management Software 17 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management
Social Media Monitoring Software 19 selected features Open category ↗ ⌄
Competitive Analysis Trend Analysis Customizable Reports Audience Targeting Social Media Integration Performance Metrics Impact Measurement Visual Analytics Reputation Management Real-Time Notifications Reporting & Statistics Campaign Analytics Sentiment Analysis Customer Engagement Engagement Tracking Content Management Influencer Tracking Dashboard Multi-Channel Data Collection
Social Networking Software 20 selected features Open category ↗ ⌄
Real-Time Chat Activity Dashboard Real-Time Notifications Event Management Reporting & Statistics Mobile Access Advertising Management Drag & Drop Social Promotion Data Security Engagement Tracking Media Library Content Management Tagging Monitoring Blogs Alerts/Notifications Social Media Integration Chat/Messaging @mentions
Social Selling Software 11 selected features Open category ↗ ⌄
Social Media Monitoring Content Management Compliance Management Lead Engagement Content Discovery Performance Metrics Pre-Approved Content Library Employee Advocacy Single Sign On Automated Publishing Gamification
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Sprinklr Social Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial 30 Days
Free Version NA
Payment Frequency Monthly Payment
Pricing Page ↗
SELF-SERVE
$299 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Sprinklr Social FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interactions and real-time insights into consumer trends and sentiments. The platform supports seamless collaboration across teams, ensuring consistent messaging and brand voice. With its extensive analytics, companies can measure the impact of their digital strategies accurately. Sprinklr Social is the choice for businesses seeking to forge stronger connections with their audience while optimizing their digital presence on a global scale.

  • No, Sprinklr Social does not offer a free version.

  • Yes, Sprinklr Social offers a free trial.

  • No, Credit Card details are not required for the Sprinklr Social trial.

  • Sprinklr Social offers the following pricing plans & packages:

    SELF-SERVE

    $299 Per Month

  • Sprinklr Social supports the following payment frequencies:

    • Monthly Payment

  • No, Sprinklr Social does not offer an API.

  • Sprinklr Social offers support with the following options:
    • 24x7 Support , Email , Knowledge Base

  • Sprinklr Social offers training with the following options:
    • In-person , Documentation

  • Sprinklr Social supports the following languages:
    • English

  • Following are the typical users of the Sprinklr Social:
    • Midsize-Business , Large-Enterprise-Business

  • Sprinklr Social supports the following deployment:
    • Cloud Hosted

  • Sprinklr Social supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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