Opin
✓ Verified ProfileTurn customer feedback into actionable insights
Decision Snapshot
Opin Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
Your Opin experience can help other buyers
Used Opin? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.
Reviews are published after SoftwareWorld moderation.
Write a Review
Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Opin Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Sponsored Products
Explore Similar Software
Discover sponsored software products relevant to Opin and its buyer use cases. Review product fit, trial availability, and other profile signals before visiting a vendor website.
Sponsored placements are paid positions and do not influence Opin profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
Opin Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Satisfaction Software 15 selected features Open category ↗ ⌄
Opin helps teams measure and improve customer satisfaction by collecting feedback at key moments across the customer journey. Feedback can be captured inside the product or through email, ensuring timely and relevant responses. Opin analyzes satisfaction signals using AI to surface trends, pain points, and drivers of customer sentiment, enabling teams to take action and improve overall experience and retention.
Trend Analysis
Survey/Poll Management
Data Visualization
Feedback Management
Customer Segmentation
Customer Database
Visual Analytics
Email Management
Engagement Tracking
Customer Experience Management
Performance Metrics
NPS Survey
CES Survey
CSAT Survey
Artificial Intelligence
Survey Software 14 selected features Open category ↗ ⌄
Opin provides flexible survey capabilities designed for modern SaaS and e-commerce teams. Teams can run focused surveys inside their product or via email to gather feedback without disrupting users. Surveys can be triggered based on user actions or milestones, and responses are analyzed with AI to identify patterns and insights that help teams make informed product and experience decisions.
URL Customization
Feedback Management
Email Marketing
Reporting/Analytics
Data Analysis Tools
Activity Dashboard
Survey Builder
Customizable Questions
Site Intercept Survey
Multi-Channel Distribution
Pulse Surveys
Visual Analytics
Alerts/Notifications
Artificial Intelligence
Connected Applications
Opin Integrations
Integration information is displayed only when approved integration products are available on the profile.
Zendesk Suite
Pricing Information
Opin Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Hobby
$Free
Per Month
Pro
$49
Per Month
Enterprise
$Custom
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Opin Review ↗
Opin Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Dinesh mk
Costomer Success Manager
A practical feedback tool for Customer Success teams
Opin fits naturally into a Customer Success workflow. Instead of relying on scattered notes, assumptions, or one off conversations, it provides a consistent way to hear from customers and understand how they are really feeling. What stands out is how it reduces noise. The AI highlights what is actually important across responses, which helps prioritise outreach, conversations, and internal follow ups. This makes customer interactions more focused and relevant. The tool is easy to use and does not add overhead to an already busy CS role. Overall, Opin helps Customer Success teams stay closer to customer sentiment, respond faster to issues, and make decisions with more confidence rather than intuition alone.
Reviewed on January, 2026
Anonymous Reviewer
Founder at New wave
Understanding customers made simple
Opin has been a quiet growth lever for us. It helped us understand exactly how our customers feel instead of just some scores on our dashboard. Setting up surveys is easy, the UI is simple, and we are not spending hours digging through responses. The AI insights are clear, actionable, and actually usable. It saves time and keeps us close to our customers, which directly shows up in better decisions and growth.
Reviewed on January, 2026
Anonymous Reviewer
COO
Easy way to actually use customer feedback
I run a small software business, so I don’t have time to deal with complicated tools or long reports. Opin has been refreshingly simple to use. We started using it to collect feedback after closing support tickets. The simple reporting and AI summary has been helpful in identifying patterns. What I appreciate most is that Opin doesn’t overcomplicate things. It gives you clear signals you can act on right away. For a small team without a dedicated CX or analytics person, it’s been genuinely helpful.
Reviewed on January, 2026
ganga hegde
Account Manager at Arva
Simple and effective way to collect customer feedback
The insights are easy to understand, and the feedback is presented in a way that actually helps teams take action rather than just look at numbers. Integrations with tools like Slack also make it easier to stay on top of customer responses in real time. Overall, Opin works well for teams that want a lightweight, no-friction feedback tool without unnecessary complexity.
Reviewed on January, 2026
Frequently Asked Questions
Opin FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Opin is a modern customer feedback and insight platform built for SaaS and e-commerce companies that want reliable signals from their users. Teams can collect feedback both inside their product and through email, allowing flexibility across different touchpoints in the customer journey.
Opin enables feedback to be triggered at meaningful moments such as feature usage, onboarding milestones, or post-interaction experiences, ensuring responses are timely and relevant. Collected feedback is automatically analyzed using AI to surface themes, trends, and key drivers across product, satisfaction, and experience.
By combining in-product and email feedback with AI-powered insights, Opin helps product, growth, and customer experience teams make confident decisions, improve retention, and continuously refine the user experience.
- No, Opin does not offer a free version.
- Yes, Opin offers a free trial.
- No, Credit Card details are not required for the Opin trial.
-
Opin offers the following pricing plans & packages:
Hobby
$Free Per Month
Pro
$49 Per Month
Enterprise
$Custom Per Month
-
Opin supports the following payment frequencies:
- Monthly Subscription
- No, Opin does not offer an API.
-
Opin can be integrated with the following applications:
- Zendesk Suite
-
Opin offers support with the following options:
- 24x7 Support , Email , Phone , Chat
-
Opin offers training with the following options:
- Live Online , Webinar , Documentation
-
Opin supports the following languages:
- English
-
Following are the typical users of the Opin:
- Small-Business , Midsize-Business , Large-Enterprise-Business
-
Opin supports the following deployment:
- Cloud Hosted
-
Opin supports the following devices and operating systems:
- Web-Based
Are you an authorized Opin representative?
Sign in to the Vendor Account to manage approved profile information or contact SoftwareWorld for profile support.
Get Expert Help