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ReviewTrackers

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InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

4.6 10 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses ReviewTrackers

"Managing online reviews across multiple platforms can get messy fast, especially for businesses with several locations. ReviewTrackers helps teams monitor and respond to reviews from one place, which saves time and keeps things organized. It works well for businesses that care about their online reputation and want to stay on top of customer feedback regularly. That said, very small businesses or solo operators may find the pricing harder to justify given their limited review volume."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

ReviewTrackers Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.6 / 5
Starting PriceUsage Based
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Data Transparency

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Product Overview

ReviewTrackers Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ReviewTrackers

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-friendly interface, businesses can easily track their reputation, gain insights into customer sentiments, and identify areas for improvement. ReviewTrackers also offers features for reporting and analytics, enabling organizations to measure the impact of reviews on their business performance. Ideal for retailers, service providers, and restaurants, this software empowers organizations to enhance their online presence, improve customer satisfaction, and drive revenue growth. By leveraging ReviewTrackers, companies can optimize their review management strategies and foster positive customer relationships.
Company InMoment
Founded NA
Headquarters United States
Employees 1000+

Support

Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Mac

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 2 languages available
English Spanish

Why Choose ReviewTrackers

Problem it Solves

  • Problem it Solves Improving Customer Feedback Management And Enhancing Online Reputation

Target Users

  • Target Users Small Business Owners
  • Target Users Marketing Professionals
  • Target Users Customer Experience Managers
  • Target Users Brand Managers
  • Target Users Digital Marketing Agencies

Core Use Case

  • Core Use Case Monitor Customer Feedback
  • Core Use Case Analyze Sentiment Trends
  • Core Use Case Respond To Reviews
  • Core Use Case Improve Customer Experience
  • Core Use Case Generate Performance Reports

USP

  • USP Boost Customer Engagement With Real-time Review Insights

Pros

  • Pros Multi-location businesses get a clear, unified reputation dashboard fast
  • Pros Customer feedback pulls in from 100+ review sites automatically
  • Pros Response tools let teams reply to reviews without switching tabs
  • Pros Sentiment analysis actually surfaces themes worth acting on
  • Pros Competitor benchmarking gives context beyond your own review scores
  • Pros Alert system notifies teams the moment a new review lands
  • Pros Reporting exports are clean enough to share with executives directly

Cons

  • Cons Pricing climbs noticeably as locations and users scale up
  • Cons Advanced analytics features sit behind higher-tier plan access
  • Cons Onboarding new team members takes more structured effort than expected
  • Cons Sentiment analysis occasionally misreads nuanced or industry-specific customer feedback
Editorial Buyer Guidance

Who Is ReviewTrackers Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improving Customer Feedback Management And Enhancing Online Reputation

Target Users

  • Small Business Owners
  • Marketing Professionals
  • Customer Experience Managers
  • Brand Managers
  • Digital Marketing Agencies

Core Use Cases

  • Monitor Customer Feedback
  • Analyze Sentiment Trends
  • Respond To Reviews
  • Improve Customer Experience
  • Generate Performance Reports

Unique Selling Point

Boost Customer Engagement With Real-time Review Insights

Strengths and Limitations

ReviewTrackers Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Multi-location businesses get a clear, unified reputation dashboard fast
  • Customer feedback pulls in from 100+ review sites automatically
  • Response tools let teams reply to reviews without switching tabs
  • Sentiment analysis actually surfaces themes worth acting on
  • Competitor benchmarking gives context beyond your own review scores
  • Alert system notifies teams the moment a new review lands
  • Reporting exports are clean enough to share with executives directly
!

Cons

  • Pricing climbs noticeably as locations and users scale up
  • Advanced analytics features sit behind higher-tier plan access
  • Onboarding new team members takes more structured effort than expected
  • Sentiment analysis occasionally misreads nuanced or industry-specific customer feedback
Category-Based Capabilities

ReviewTrackers Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Reputation Management Software 27 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Brand Management Software 22 selected features Open category ↗ ⌄
Change Management Fulfillment Distribution Collaboration Tools Visual Analytics Commenting/Notes Image Editing Campaign Management Metadata Management Digital Asset Management Customizable Branding Version Control Search/Filter Approval Process Control Template Management Artwork Management Content Library Document Storage Content Management Social Media Integration Brand Guidelines Image Library File Management
Competitive Intelligence Software 24 selected features Open category ↗ ⌄
Social Media Monitoring Activity Dashboard Benchmarking Search/Filter Alerts/Notifications Data Visualization Customer Profiles Forecasting Trend Analysis Sentiment Analysis SEO Management Monitoring Engagement Tracking Customer Segmentation Keyword Tracking Real-Time Analytics Competitive Analysis Third-Party Integrations Real Time Comparisons Website Monitoring API Reporting/Analytics Performance Metrics Data Import/Export
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Retention Software 12 selected features Open category ↗ ⌄
Performance Metrics Feedback Management Customer Communication Engagement Tracking Customer Journey Mapping Churn Management Retention Tracking Customer Segmentation Customer Data Management Personalization Health Score Customer Engagement
Local SEO Tools Software 13 selected features Open category ↗ ⌄
Keyword Rank Tracking Reporting/Analytics SEO Audit Competitive Analysis Reputation Management Geo Rankings Keyword Research Tools Content Management Performance Metrics Listing Management Web Traffic Reporting SEO Management Reviews Management
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management
Social Listening Tools Software 14 selected features Open category ↗ ⌄
Brand Tracking Sentiment Analysis Data Visualization Keyword Filtering Reporting/Analytics Negative Feedback Management Trend Analysis Social Media Monitoring Multi-Channel Data Collection Hashtag Tracking Audience Analytics Campaign Analytics Competitor Monitoring Performance Metrics
Social Media Monitoring Software 19 selected features Open category ↗ ⌄
Competitive Analysis Trend Analysis Customizable Reports Audience Targeting Social Media Integration Performance Metrics Impact Measurement Visual Analytics Reputation Management Real-Time Notifications Reporting & Statistics Campaign Analytics Sentiment Analysis Customer Engagement Engagement Tracking Content Management Influencer Tracking Dashboard Multi-Channel Data Collection
Connected Applications

ReviewTrackers Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 11 integrations
Pricing Information

ReviewTrackers Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Annual Subscription
Verified User Feedback

ReviewTrackers Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a ReviewTrackers Review ↗
4.6
Based on 10 approved reviews
5 stars 63%
4 stars 33%
3 stars 5%
2 stars 0%
1 star 0%
Robert H.
Robert H. Head of BD

Very happy with my experience using this software

It was incredibly easy to set up and use and I definitely recommend it for anyone looking for a straightforward solution.

Reviewed on August, 2023
Ryan M.
Ryan M. Guest Relations Manager

I can't imagine managing my restaurant without ReviewTrackers!

Online reviews play a crucial role in our industry, and a few negative comments can really hurt our business. It's essential for me to respond to unhappy guests quickly, and ReviewTrackers makes that process so much easier. I appreciate how simple it is to set up and use.

Reviewed on August, 2023
Niwedita R.
Niwedita R. Project lead

Efficient for review gathering

ReviewTracker proved to be incredibly knowledgeable and effective for gathering reviews from my clients after project completion.

Reviewed on September, 2022
Lina R.
Lina R. Director of Marketing

Pleased with ReviewTrackers

I have been very pleased with this platform. Its user-friendly design makes it easy for me to navigate and I appreciate how accessible everything is.

Reviewed on September, 2022
Destine L.
Destine L. Digital Marketing Specialist

I use it daily for my review management task

I really enjoy using the platform for my daily review management tasks; it’s incredibly user-friendly and the support team is always helpful. The way it streamlines my everyday responsibilities makes my work so much easier.

Reviewed on August, 2022
Beth H.
Beth H. VP Sales and Marketing

ReviewTracker for Review Management

Its review management feature is incredibly helpful for keeping track of reviews and responding promptly.

Reviewed on August, 2022
Daysha P.
Daysha P. HR/Marketing Manager

Convenient and User-Friendly

ReviewTrackers is a convenient tool for managing guest reviews as it consolidates everything in one place. The software is user-friendly, but I believe it could benefit from enhancements to include more review sites for auto responses.

Reviewed on August, 2022
Jennifer P.
Jennifer P. Area Operations Manager

Valuable tool for managing reviews

Having all reviews consolidated in one place simplifies my weekly reporting, making it much easier than sifting through various platforms. The ease of use and precise analytics are definite positives, as they streamline my PowerPoint presentations.

Reviewed on January, 2020
Eric F.
Eric F. GM

Thanks ReviewTracker!

ReviewTrackers streamlines my workflow and saves me a lot of time by enabling me not to jump between multiple review sites when I respond to feedback.

Reviewed on January, 2020
Ryan F.
Ryan F. Marketing and Outreach

Manage all the reviews at one place

I really appreciate that all reviews are sent directly to my email, as it saves me the hassle of checking multiple websites to track our progress.

Reviewed on January, 2020
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Frequently Asked Questions

ReviewTrackers FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-friendly interface, businesses can easily track their reputation, gain insights into customer sentiments, and identify areas for improvement. ReviewTrackers also offers features for reporting and analytics, enabling organizations to measure the impact of reviews on their business performance. Ideal for retailers, service providers, and restaurants, this software empowers organizations to enhance their online presence, improve customer satisfaction, and drive revenue growth. By leveraging ReviewTrackers, companies can optimize their review management strategies and foster positive customer relationships.

  • No, ReviewTrackers does not offer a free version.

  • Yes, ReviewTrackers offers a free trial.

  • No, Credit Card details are not required for the ReviewTrackers trial.

  • ReviewTrackers supports the following payment frequencies:

    • Annual Subscription

  • No, ReviewTrackers does not offer an API.

  • ReviewTrackers can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , HubSpot CRM , Adobe Experience Manager , Slack , Zendesk Suite , Yelp Guest Manager , Microsoft Teams , Zapier , Google Analytics , ServiceNow , Dynamics 365 , ServiceNow

  • ReviewTrackers offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • ReviewTrackers offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • ReviewTrackers supports the following languages:
    • English , Spanish

  • Following are the typical users of the ReviewTrackers:
    • Self-Employed , Small-Business , Midsize-Business

  • ReviewTrackers supports the following deployment:
    • Cloud Hosted

  • ReviewTrackers supports the following devices and operating systems:
    • Web-Based , Mac
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