Software Category

Best Customer Engagement Software - Page 2

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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★★★★★4.7 average rating from 490 reviews
Last Updated: September 01, 2026
Category Leaders

Top 10 Customer Engagement Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Lusha $37.45 Per month USPEmpower your sales with accurate contact data instantly 2nd Apollo.io $49 Per month USPStreamline sales with data-driven insights and seamless integration 3rd Survicate $299 Per month USPBoost customer insights with effortless survey solutions 4th Zendesk Suite $55 Per month USPStreamline customer support with Zendesk's all-in-one solution 5th Twilio Contact Vendor USPSeamless communication solutions for businesses of all sizes 6th Sprout Social $199 Per month USPEmpower your brand with seamless social media management 7th Mixpanel $28 Per month USPUnlock insights and drive growth with real-time user analytics 8th Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 9th Freshchat $1,499 Per month USPInstant customer support with seamless and real-time messaging 10th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 11th Braze Contact Vendor USPBoost customer engagement with personalized and real-time messaging 12th Pendo $3500 Per year USPEnhance user experience with powerful product insights 13th EngageBay CRM $12.74 Per month USPStreamline customer interactions and boost sales effortlessly
Complete Product Directory

List of Best Customer Engagement Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Customer Engagement Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Product Fruits

All-in-one user onboarding platform

★★★★★ 5.0 (2 Reviews)
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Overview

Product Fruits is an interactive tool designed to enhance user experience on websites and applications. It specializes in creating engaging, easy-to-follow in-app guides and tooltips. These guides help users navigate and understand various features effectively. The platform allow...

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Free Trial14 Days Starting Price$79 Per month HeadquartersUnited States
#27

RepairQ

🏆 SW Recommended

Software to Authorize, Perform, and Track Services on Any Product

★★★★★ 5.0 (2 Reviews)
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Overview

RepairQ is a robust customer relationship management (CRM) solution designed specifically for repair shops. It streamlines operations by offering features such as inventory management, sales tracking, and customer communication tools. With an intuitive interface, RepairQ enables...

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Free TrialAvailable Starting Price$75 Per feautre HeadquartersUnited States
#28

WalkMe

🏆 SW Recommended

Digital Adoption Platform

★★★★★ 5.0 (1 Reviews)
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Overview

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for busin...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#29

Hiver

🏆 SW Recommended

World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)
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Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States
#30

Whatfix

🏆 SW Recommended
★★★★★ 5.0 (1 Reviews)
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Overview

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to n...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#31

Kustomer

The AI-Powered Customer Service CRM Platform

★★★★★ 5.0 (1 Reviews)
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Overview

Most support platforms treat each conversation like it's happening in isolation. Kustomer takes a different approach, building everything around a single customer record instead. Order history, loyalty tier, churn risk, past conversations, all of it sits right there the moment an...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#32

Rocketlane

🏆 SW Recommended

#1 PSA and Customer Onboarding Software

★★★★★ 5.0 (1 Reviews)
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Overview

Rocketlane is a distinctive project management and customer onboarding software developed to streamline and enhance client projects. It stands out for its unique focus on client collaboration, providing a shared space where teams and clients can work together seamlessly. Key feat...

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Free Trial7 Days Starting Price$19 Per month HeadquartersUnited States
#33

Custellence

🏆 SW Recommended
★★★★★ 5.0 (1 Reviews)
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Overview

Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With...

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Free TrialAvailable Starting Price$199 Per month HeadquartersSweden
#34

Vivantio

🏆 SW Recommended

Your Service Management System for Internal and External Support

★★★★★ 5.0 (1 Reviews)
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Overview

Vivantio is an enterprise-grade IT service management (ITSM) and help desk platform that empowers service teams to deliver seamless support across complex environments. Built for midsize and large organizations, the platform centralizes ticketing, incident management, asset track...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#35

Alchemer

🏆 SW Recommended

Enterprise Online Survey Software & Tools

★★★★☆ 4.9 (3 Reviews)
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Overview

Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#36

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)
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Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States
#37

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)
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Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory
#38

Customer.io

🏆 SW Recommended

Your Customer Engagement Platform

★★★★☆ 4.9 (2 Reviews)
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Overview

Customer.io is a powerful marketing automation software tailor-made for sending personalized messages at scale. It excels in segmenting audiences based on real-time data, ensuring each communication is highly relevant. The platform enables automated emails, push notifications, an...

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Free TrialNA Starting Price$100 Per month HeadquartersUnited States
#39

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)
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Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States
#40

Jahia

🏆 SW Recommended

Create Websites & Portals using Jahia Digital Experience Platform

★★★★☆ 4.9 (2 Reviews)
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Overview

Jahia is a comprehensive digital asset management (DAM) software designed to help businesses organize, store, and share digital content. With its powerful search and tagging capabilities, Jahia allows users to easily locate and retrieve assets, ensuring that content is always acc...

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Free TrialAvailable Starting Price€1700 Per year HeadquartersSwitzerland
#41

Bettermode

🏆 SW Recommended

The most versatile, and feature-rich engagement platform.

★★★★☆ 4.9 (2 Reviews)
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Overview

Bettermode is a community engagement platform that enables brands to build vibrant, interactive online spaces where customers, fans, and users can connect, share ideas, and contribute meaningful discussions. Designed to support both customer support and brand advocacy, Bettermode...

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Free TrialNA Starting Price$499 Per month HeadquartersCanada
#42

yellow.ai

🏆 SW Recommended

Agentic AI Platform for Service Automation

★★★★☆ 4.9 (2 Reviews)
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Overview

yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia
#43

Helpwise

Easy-to-use & affordable customer service platform

★★★★☆ 4.9 (2 Reviews)
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Overview

Helpwise is a collaborative shared inbox and customer communication platform designed to help support, sales, and operations teams manage conversations from multiple channels — including email, live chat, WhatsApp, SMS, and social media — in one unified workspace. Unlike traditio...

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Free Trial7 Days Starting Price$12 Per month HeadquartersUnited States
#44

Preferred Patron Loyalty

🏆 SW Recommended
★★★★☆ 4.9 (2 Reviews)
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Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#46

Sumo

🏆 SW Recommended

The #1 FREE email capture tool

★★★★☆ 4.8 (2 Reviews)
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Overview

Sumo is an all-encompassing marketing toolkit developed to grow website traffic, build email lists, and increase conversions. Its user-friendly interface is perfect for website owners, especially those without deep technical expertise. Key features include a variety of customizab...

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Free TrialNA Starting Price$39 Per year HeadquartersAfghanistan
#47

LearnUpon

🏆 SW Recommended

Where your cu learn. How your business gets results.

★★★★☆ 4.8 (2 Reviews)
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Overview

LearnUpon is a powerful learning management system designed to facilitate training and development within organizations. With its user-friendly interface, administrators can easily create, manage, and deliver online training courses tailored to various learning styles. The softwa...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIreland
#48

Oktopost

🏆 SW Recommended

B2B Social Media Management Platform

★★★★☆ 4.8 (2 Reviews)
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Overview

Oktopost is a versatile and user-friendly software designed to streamline your social media management needs. With Oktopost, you can effortlessly schedule and publish content across various social platforms like Facebook, Twitter, LinkedIn, and more, saving you time and ensuring...

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Free TrialNA Starting PriceContact Vendor HeadquartersIsrael
#49

BombBomb

🏆 SW Recommended
★★★★☆ 4.8 (2 Reviews)
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Overview

BombBomb is an innovative email marketing software that allows businesses to create and send personalized video emails effortlessly. This platform emphasizes the power of visual communication, enabling users to engage their audience with video content that captures attention and...

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Free TrialAvailable Starting Price$39 Per month HeadquartersUnited States
#50

Waitwhile

🏆 SW Recommended

Queue Management, Appointments, & Waitlist App

★★★★☆ 4.8 (2 Reviews)
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Overview

Waitwhile is a modern queue management and appointment scheduling platform that helps businesses transform waiting into a seamless part of the customer experience. Instead of forcing guests to stand in line or deal with manual lists, Waitwhile lets customers join virtual waitlist...

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Free TrialAvailable Starting Price$31 Per month HeadquartersUnited States

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