Custellence Overview

Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With Custellence, users can easily create detailed journey maps, collaborate across teams, and analyze customer feedback through an intuitive interface. The software supports tagging, prioritizing, and organizing insights, which aids in improving touchpoints along the customer journey. Custellence also integrates with various CRM and customer service platforms to streamline data flow. By refining engagement strategies, Custellence helps organizations improve customer satisfaction and foster longterm loyalty.

Read More

Contact Details

  • Vendor Name Custellence
  • Founded 2014
  • Location Sweden

Support

  • Phone Phone

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Food & Beverages, Insurance, Management Consulting, Marketing & Advertising

Custellence Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation

Custellence Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Custellence FAQs

Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With Custellence, users can easily create detailed journey maps, collaborate across teams, and analyze customer feedback through an intuitive interface. The software supports tagging, prioritizing, and organizing insights, which aids in improving touchpoints along the customer journey. Custellence also integrates with various CRM and customer service platforms to streamline data flow. By refining engagement strategies, Custellence helps organizations improve customer satisfaction and foster longterm loyalty.

  • Yes, Custellence offers a free version.

  • Yes, Custellence offers a free trial.

  • No, Credit Card details are not required for the Custellence trial.

  • Custellence supports the following payment frequencies:

    • Monthly Subscription

  • No, Custellence does not offer an API.

  • Custellence offers support with the following options:
    • Phone

  • Custellence offers training with the following options:
    • Live Online , Webinar , Documentation

  • Custellence supports the following languages:
    • English

  • Following are the typical users of the Custellence:
    • Self-Employed , Small-Business , Midsize-Business

  • Custellence supports the following deployment:
    • Cloud Hosted

  • Custellence supports the following devices and operating systems:
    • Web-Based