Does Helpwise offer a free version?

No, Helpwise does not offer a free version.

Does Helpwise offer a free trial?

Yes, Helpwise offers a free trial.

Are Credit Card details required for the Helpwise trial?

No, Credit Card details are not required for the Helpwise trial.

What type of support options does Helpwise offer?

24x7 Support, Email, Phone, Chat, Knowledge Base

Small-Business, Midsize-Business, Large-Enterprise-Business

Helpwise Reviews Apr 2025: Pricing & Features

Helpwise Overview

Helpwise is an innovative software solution designed to streamline the way teams handle their customer communications. Acting like a shared inbox, it integrates multiple channels such as emails, SMS, WhatsApp, and social media into one unified platform. This feature makes it easier for teams to collaborate and respond to customer queries without switching between different apps. Helpwise also offers intelligent features like automated rules, which can assign conversations to specific team members based on set criteria. It also provides robust analytics tools to track performance and response times efficiently. With its user-friendly interface and top-notch integration capabilities, Helpwise is an ideal tool for businesses looking to improve their customer service and team efficiency.

Contact Details

Helpwise
2019
United States
11-50

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

English

Industries

Information Technology & Services

Helpwise Features

Email Management Software

Email Tracking
Contact Management
Auto-Responders
Signature Management
Spam Blocker
Email Marketing
Customer Segmentation
Alerts/Notifications
Email Monitoring
Chat/Messaging
Routing
Canned Responses
Whitelisting/Blacklisting
Search/Filter
Drag & Drop
Campaign Management
Shared Inboxes
Inbox Management
Response Management
Email Templates
Queue Management
Email Distribution
Collaboration Tools
Prioritization

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Sales Engagement Platform Software

Communication Management
Campaign Management
Calendar Management
Prospecting Tools
Content Management
Performance Management
Workflow Management
Sales Pipeline Management
Business Process Automation
Lead Generation
Auto-Dialer
Reporting/Analytics
Strategic Planning

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Helpwise Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

7 Days

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

STANDARD

$12 Per Month

Helpwise FAQs

No, Helpwise does not offer a free version.

Yes, Helpwise offers a free trial.

No, Credit Card details are not required for the Helpwise trial.

Helpwise offers the following pricing plans & packages:

STANDARD

$12 Per Month

Helpwise supports the following payment frequencies:
- Annual Subscription , Monthly Payment

Yes, Helpwise offers an API.

Helpwise offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base

Helpwise offers training with the following options:
- Webinar , Documentation

Helpwise supports the following languages:
- English

Following are the typical users of the Helpwise:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Helpwise supports the following deployment:
- Cloud Hosted

Helpwise supports the following devices and operating systems:
- Web-Based , iPhone , Android

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Helpwise Claim

Helpwise Overview