Software Category

Best Free Customer Engagement Software

Free customer engagement software solutions are cloud-hosted tools that orchestrate all interaction tools in a single system, providing businesses with an all-in-one engagement platform. The solutions integrate engagement tools like chatbots, SMS, and email. What’s more interesting is that businesses can access all the tools and manage all the channels & interactions from one place, eliminating the need for unnecessary back and forth between different tools. There are many free customer engagement platforms available in the market. They are equipped with must-have essential functionalities, such as chatbot, automation, personalization, feedback, live chat, and email management. However, features offered by solutions may vary based on the software. One needs to verify which features the solution offers before choosing it. We have created a list of the best free customer engagement tools after thoroughly analyzing the solutions. Our analysis process includes crucial elements like the number of features offered, software popularity in the market, and customer reviews & ratings. Go through the list given below and compare the tools to identify which software is best suited to meet your business goals:

Note: Most of the products listed in this Free customer engagement software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer engagement software to find the best fit for you.

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★★★★★4.7 average rating from 418 reviews
Last Updated: September 01, 2026
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Popular Picks in Customer Engagement Software

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List of Top Free Customer Engagement Software

Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Customer Engagement Software Products

Overview is available for every product. Additional tabs appear only when matching profile information exists.

25 products shown
#1

VideoAsk

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for...

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Free TrialAvailable Starting Price$24 Per month HeadquartersSpain
#2

Help Scout

🏆 SW Recommended

Shared Inbox, Help Center, & Live Chat Software

★★★★★ 5.0 (2 Reviews)
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Overview

Some support tools try to do everything and end up feeling cluttered. Help Scout takes the opposite approach, it's a help desk software built around simplicity. Your team doesn't need to learn a maze of features, they just open it and start replying. Emails, live chat, and in app...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#3

CleverTap

🏆 SW Recommended

The Ultimate All-in-One Customer Engagement Platform

★★★★★ 5.0 (2 Reviews)
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Overview

CleverTap is a comprehensive customer engagement and retention platform that leverages real-time analytics and user segmentation to help businesses maximize user engagement. It integrates advanced data science to understand user behavior, enabling personalized and timely interact...

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Free Trial30 Days Starting Price₹6000 Per month HeadquartersUnited States
#4

Sogolytics

🏆 SW Recommended

The most comprehensive online survey tool and experience management platform

★★★★★ 5.0 (2 Reviews)
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Overview

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is u...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#5

Landbot

🏆 SW Recommended

Turn Your Website Into Your Best Sales Agent

★★★★★ 5.0 (2 Reviews)
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Overview

Landbot is a no-code conversational AI platform designed to help businesses build chatbots and AI agents for websites, WhatsApp, and messaging channels without any coding. It combines a visual drag-and-drop builder with AI-powered capabilities, enabling teams to create structured...

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Free TrialAvailable Starting Price€40 Per month HeadquartersSpain
#6

Disciple

🏆 SW Recommended

Create your own community platform. No coding required!

★★★★★ 5.0 (2 Reviews)
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Overview

Disciple is a versatile community-building platform designed for creators and brands. It empowers users to create their own independent, customizable social networks. The software stands out for its user-friendly interface, making it accessible even to those without technical exp...

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Free TrialAvailable Starting Price$729 Per month HeadquartersUnited Kingdom
#7

Moxo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Moxo is a powerful digital signature software designed to streamline document signing processes for businesses. This platform provides users with tools to create, send, and manage digital documents securely, ensuring that all transactions are efficient and compliant with legal st...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#8

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)
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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#9

Spotler CRM

🏆 SW Recommended

Best CRM Software for Marketers

★★★★★ 5.0 (2 Reviews)
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Overview

Spotler CRM is a customer relationship management software designed to help businesses improve customer engagement and streamline their sales and marketing processes. It offers tools for managing leads, tracking customer interactions, and automating marketing campaigns. Spotler C...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersNetherlands
#10

Mobile Text Alerts

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Mobile Text Alerts is a dynamic SMS Marketing Software designed to help businesses engage with their customers through targeted text messaging campaigns. This versatile platform enables users to create, schedule, and send personalized SMS messages, promotions, and alerts with eas...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#11

Cognigy.AI

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conve...

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Free TrialAvailable Starting Price$2500 Per month HeadquartersGermany
#12

SurveyLab

Online survey tool & questionnaire software.

★★★★★ 5.0 (2 Reviews)
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Overview

SurveyLab is an intuitive online survey and feedback platform that enables businesses of all sizes to design, distribute, and analyze surveys with ease. With a focus on simplicity and flexibility, SurveyLab offers a range of customizable question types, multilingual support, and...

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Free Trial14 Days Starting Price$49 Per month HeadquartersPoland
#13

Kangaroo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Kangaroo is an intuitive SMS marketing software designed to help businesses reach their audience directly through targeted text message campaigns. The platform allows marketers to create, schedule, and send SMS campaigns to customer lists, providing a fast and effective way to en...

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Free TrialAvailable Starting Price$59 Per month HeadquartersCanada
#14

viewneo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

viewneo is a versatile digital signage software that helps businesses create, manage, and display dynamic content across multiple screens. Ideal for retail, hospitality, corporate environments, and public spaces, viewneo allows users to schedule and display content such as advert...

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Free TrialAvailable Starting Price$21 Per month HeadquartersGermany
#15

iVision Mobile

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

iVision Mobile is a conversational marketing platform designed to help businesses engage customers through text messaging and chat-based communication. The platform allows businesses to create personalized marketing campaigns, send automated messages, and track customer interacti...

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Free TrialAvailable Starting Price$59 Per month HeadquartersUnited States
#16

Product Fruits

All-in-one user onboarding platform

★★★★★ 5.0 (2 Reviews)
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Overview

Product Fruits is an interactive tool designed to enhance user experience on websites and applications. It specializes in creating engaging, easy-to-follow in-app guides and tooltips. These guides help users navigate and understand various features effectively. The platform allow...

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Free Trial14 Days Starting Price$79 Per month HeadquartersUnited States
#17

RepairQ

🏆 SW Recommended

Software to Authorize, Perform, and Track Services on Any Product

★★★★★ 5.0 (2 Reviews)
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Overview

RepairQ is a robust customer relationship management (CRM) solution designed specifically for repair shops. It streamlines operations by offering features such as inventory management, sales tracking, and customer communication tools. With an intuitive interface, RepairQ enables...

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Free TrialAvailable Starting Price$75 Per feautre HeadquartersUnited States
#18

Hiver

🏆 SW Recommended

World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)
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Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States
#19

Whatfix

🏆 SW Recommended
★★★★★ 5.0 (1 Reviews)
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Overview

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to n...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#20

Rocketlane

🏆 SW Recommended

#1 PSA and Customer Onboarding Software

★★★★★ 5.0 (1 Reviews)
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Overview

Rocketlane is a distinctive project management and customer onboarding software developed to streamline and enhance client projects. It stands out for its unique focus on client collaboration, providing a shared space where teams and clients can work together seamlessly. Key feat...

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Free Trial7 Days Starting Price$19 Per month HeadquartersUnited States
#21

Custellence

🏆 SW Recommended
★★★★★ 5.0 (1 Reviews)
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Overview

Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With...

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Free TrialAvailable Starting Price$199 Per month HeadquartersSweden
#22

Alchemer

🏆 SW Recommended

Enterprise Online Survey Software & Tools

★★★★☆ 4.9 (3 Reviews)
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Overview

Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#23

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)
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Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States
#24

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)
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Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory
#25

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)
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Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States
Daily Discovery

Explore Today’s Featured Best Free Customer Engagement Software

Three additional products from this category, refreshed for ongoing discovery.

Featured Today

Ideagen Huddle

No approved reviews yet

Ideagen Huddle is a cloud-based project management software designed to enhance team collaboration and document management. It enables teams to work together on projects, share documents, and track progress in real time, ensuring that everyone stays on the same page. With Ideagen Huddle, users can assign tasks, set deadlines, and monitor project milestones, improving accountability and efficiency....

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Featured Today

The Rant & Rave Platform

No approved reviews yet

The Rant & Rave Platform is a powerful customer engagement software designed to help businesses collect, analyze, and act on customer feedback in real-time. It provides companies with tools to capture both structured and unstructured feedback through multiple channels such as surveys, social media, and live chat. The platform's sentiment analysis feature allows businesses to quickly gauge customer...

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Featured Today

ChatOnce.ai

No approved reviews yet

ChatOnce.ai is a cutting-edge conversational marketing platform designed to help businesses engage with customers through personalized and automated chat interactions. This software provides comprehensive tools for managing chatbots, live chat, and messaging services across various platforms, ensuring seamless communication with customers. With ChatOnce.ai, users can easily set up automated respon...

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Buyer Questions

Frequently Asked Questions About Best Free Customer Engagement Software

What are the main features of free Customer Engagement Software?
Following are some of the main features that the majority of free Customer Engagement Software offers in general:

  • Campaign Management
  • Engagement Tracking
  • Churn Management
  • Visual Analytics
  • Sentiment Analysis
Are there any limitations to using free Customer Engagement Software?
Typically, there are some limitations to using free Customer Engagement Software solutions.

For example:

  • Limited access to features.
  • Restricted user accounts.
  • Low data storage capacity.
  • Limited customization capability.

However, you can always go for budget-friendly paid versions, which may break the limit barriers.
Does free Customer Engagement Software offer free trials for their paid versions?
The majority of free Customer Engagement Software offers free trials for paid versions. Please note that the time period for a free trial may differ based on the software.

For example:.

Are credit card details required to use free Customer Engagement Software or avail of free trials?
The majority of free Customer Engagement Software or free trials do not require credit card details. Users have to provide their credit card details if they go for any paid plans.

Does free Customer Engagement Software offer customer support for free users?
The majority of free Customer Engagement Software offers customer support to free users. However, the level of support may differ.
Is free Customer Engagement Software safe to use?
Absolutely! Free Customer Engagement Software are safe to use. They strictly adhere to regulatory compliance.
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