Software Category

Best Free Customer Engagement Software - Page 2

Free customer engagement software solutions are cloud-hosted tools that orchestrate all interaction tools in a single system, providing businesses with an all-in-one engagement platform. The solutions integrate engagement tools like chatbots, SMS, and email. What’s more interesting is that businesses can access all the tools and manage all the channels & interactions from one place, eliminating the need for unnecessary back and forth between different tools. There are many free customer engagement platforms available in the market. They are equipped with must-have essential functionalities, such as chatbot, automation, personalization, feedback, live chat, and email management. However, features offered by solutions may vary based on the software. One needs to verify which features the solution offers before choosing it. We have created a list of the best free customer engagement tools after thoroughly analyzing the solutions. Our analysis process includes crucial elements like the number of features offered, software popularity in the market, and customer reviews & ratings. Go through the list given below and compare the tools to identify which software is best suited to meet your business goals:

Note: Most of the products listed in this Free customer engagement software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer engagement software to find the best fit for you.

Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.7 average rating from 418 reviews
Last Updated: September 01, 2026
  • All Software
  • 309 Software

Popular Picks in Customer Engagement Software

Sponsor

Complete Product Directory

List of Top Free Customer Engagement Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Customer Engagement Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Jahia

🏆 SW Recommended

Create Websites & Portals using Jahia Digital Experience Platform

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Jahia is a comprehensive digital asset management (DAM) software designed to help businesses organize, store, and share digital content. With its powerful search and tagging capabilities, Jahia allows users to easily locate and retrieve assets, ensuring that content is always acc...

Read more about Jahia ↗
Free TrialAvailable Starting Price€1700 Per year HeadquartersSwitzerland
#27

Bettermode

🏆 SW Recommended

The most versatile, and feature-rich engagement platform.

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Bettermode is a community engagement platform that enables brands to build vibrant, interactive online spaces where customers, fans, and users can connect, share ideas, and contribute meaningful discussions. Designed to support both customer support and brand advocacy, Bettermode...

Read more about Bettermode ↗
Free TrialNA Starting Price$499 Per month HeadquartersCanada
#28

yellow.ai

🏆 SW Recommended

Agentic AI Platform for Service Automation

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and...

Read more about yellow.ai ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia
#29

Helpwise

Easy-to-use & affordable customer service platform

★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Helpwise is a collaborative shared inbox and customer communication platform designed to help support, sales, and operations teams manage conversations from multiple channels — including email, live chat, WhatsApp, SMS, and social media — in one unified workspace. Unlike traditio...

Read more about Helpwise ↗
Free Trial7 Days Starting Price$12 Per month HeadquartersUnited States
#30

Preferred Patron Loyalty

🏆 SW Recommended
★★★★☆ 4.9 (2 Reviews)
Visit Website

Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

Read more about Preferred Patron Loyalty ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#31

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
Visit Website

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

Read more about LiveAgent ↗
Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#32

LearnUpon

🏆 SW Recommended

Where your cu learn. How your business gets results.

★★★★☆ 4.8 (2 Reviews)
Visit Website

Overview

LearnUpon is a powerful learning management system designed to facilitate training and development within organizations. With its user-friendly interface, administrators can easily create, manage, and deliver online training courses tailored to various learning styles. The softwa...

Read more about LearnUpon ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersIreland
#33

BombBomb

🏆 SW Recommended
★★★★☆ 4.8 (2 Reviews)
Visit Website

Overview

BombBomb is an innovative email marketing software that allows businesses to create and send personalized video emails effortlessly. This platform emphasizes the power of visual communication, enabling users to engage their audience with video content that captures attention and...

Read more about BombBomb ↗
Free TrialAvailable Starting Price$39 Per month HeadquartersUnited States
#34

Waitwhile

🏆 SW Recommended

Queue Management, Appointments, & Waitlist App

★★★★☆ 4.8 (2 Reviews)
Visit Website

Overview

Waitwhile is a modern queue management and appointment scheduling platform that helps businesses transform waiting into a seamless part of the customer experience. Instead of forcing guests to stand in line or deal with manual lists, Waitwhile lets customers join virtual waitlist...

Read more about Waitwhile ↗
Free TrialAvailable Starting Price$31 Per month HeadquartersUnited States
#35

Totango

🏆 SW Recommended

Customer success software your business can’t outgrow

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...

Read more about Totango ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#36

Scratcher

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Scratcher is a dynamic gamification software that transforms user engagement by incorporating game-like elements into various applications and platforms. Ideal for businesses looking to boost motivation, participation, and loyalty, Scratcher offers features such as points systems...

Read more about Scratcher ↗
Free TrialAvailable Starting Price€3588 Per year HeadquartersDenmark
#37

Smaply

🏆 SW Recommended
★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Smaply is a specialized customer journey mapping tool designed to help businesses visualize and improve their customers' experience. The software allows teams to create detailed journey maps that outline each interaction a customer has with their product or service, identifying k...

Read more about Smaply ↗
Free TrialNA Starting Price€33 Per month HeadquartersAustria
#38

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)
Visit Website

Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

Read more about LiveChat ↗
Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#39

Lusha

🏆 SW Recommended

Go to market with data you can build on

★★★★☆ 4.7 (11 Reviews)
Visit Website

Overview

Lusha is a B2B sales intelligence and data enrichment platform designed to help organizations accelerate lead generation, improve outreach accuracy, and drive predictable revenue growth. By providing verified contact details, company insights, and real-time buying signals, it ena...

Read more about Lusha ↗
Free TrialAvailable Starting Price$37.45 Per month HeadquartersUnited States
#40

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
Visit Website

Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

Read more about Front ↗
Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#41

Slack

🏆 SW Recommended

Made for people. Built for productivity.

★★★★☆ 4.7 (67 Reviews)
Visit Website

Overview

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document col...

Read more about Slack ↗
Free TrialAvailable Starting Price₹2.78 Per month HeadquartersUnited States
#42

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
Visit Website

Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

Read more about Salesforce Service Cloud ↗
Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#43

Pendo

🏆 SW Recommended

Product Experience and Digital Adoption Solutions

★★★★☆ 4.6 (10 Reviews)
Visit Website

Overview

Pendo is a versatile software platform designed to enhance user experience and product engagement for digital products and applications. Its core functionality revolves around in-app analytics, user feedback, and guided tours. Pendo captures detailed user behavior data within app...

Read more about Pendo ↗
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#44

Campaign Monitor by Marigold

🏆 SW Recommended

Drive results with unforgettable email marketing.

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Campaign Monitor is an email marketing platform that simplifies your marketing efforts. With a user-friendly interface, it's easy to create and send engaging email campaigns. You can customize templates, personalize content, and schedule emails for optimal delivery. The platform...

Read more about Campaign Monitor by Marigold ↗
Free TrialAvailable Starting Price$12 Per month HeadquartersUnited States
#45

Yotpo

eCommerce Retention Marketing Platform

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Yotpo is a unified ecommerce growth platform that helps brands capture, amplify, and leverage authentic customer content to accelerate conversions and deepen loyalty. Instead of piecing together disparate tools for reviews, loyalty, referrals, and messaging, Yotpo brings these ca...

Read more about Yotpo ↗
Free TrialAvailable Starting Price$79 Per month HeadquartersUnited States
#46

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

Read more about Apptivo ↗
Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#47

Twilio

🏆 SW Recommended

Communication APIs for SMS, Voice, Video & Authentication

★★★★☆ 4.6 (9 Reviews)
Visit Website

Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers...

Read more about Twilio ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#48

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)
Visit Website

Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

Read more about Zendesk Suite ↗
Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#49

ReviewTrackers

🏆 SW Recommended

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

★★★★☆ 4.6 (10 Reviews)
Visit Website

Overview

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-...

Read more about ReviewTrackers ↗
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#50

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
Visit Website

Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

Read more about Pipefy ↗
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

Get Expert Help