Software Category

Best Online Customer Engagement Software

In an always-connected world, many businesses prefer customer engagement software solutions that require no local installation. Below, you’ll find top online customer engagement software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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★★★★★4.7 average rating from 488 reviews
Last Updated: September 09, 2026
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Complete Product Directory

List of Top Web-Based Customer Engagement Software

Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Cloud Based Customer Engagement Software Products

Overview is available for every product. Additional tabs appear only when matching profile information exists.

25 products shown
#1

VideoAsk

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

VideoAsk is a customer engagement software that helps businesses enhance communication and interaction with their customers through personalized video messages. The platform allows businesses to create interactive video-based forms, surveys, and conversations that can be used for...

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Free TrialAvailable Starting Price$24 Per month HeadquartersSpain
#2

Help Scout

🏆 SW Recommended

Shared Inbox, Help Center, & Live Chat Software

★★★★★ 5.0 (2 Reviews)
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Overview

Some support tools try to do everything and end up feeling cluttered. Help Scout takes the opposite approach, it's a help desk software built around simplicity. Your team doesn't need to learn a maze of features, they just open it and start replying. Emails, live chat, and in app...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#3

Braze

🏆 SW Recommended

Power customer-centric interactions between consumers and brands in real-time.

★★★★★ 5.0 (2 Reviews)
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Overview

Braze is a dynamic customer engagement software designed for modern marketers. It excels in creating personalized and meaningful interactions between businesses and their customers across various digital platforms. By integrating data from multiple sources, Braze allows for real-...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#4

Influitive

🏆 SW Recommended

Turn your customers into loyal advocates

★★★★★ 5.0 (2 Reviews)
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Overview

Influitive is a cutting-edge advocacy marketing platform, designed to harness the power of customer enthusiasm. It specializes in building and managing a brand's community of advocates. The software facilitates the creation of engaging challenges and rewards to motivate users. It...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#5

IFS Field Service Management

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

IFS Field Service Management is an advanced service dispatch software designed to optimize field service operations for organizations. This platform offers comprehensive tools for managing service requests, scheduling technicians, and tracking job performance, ensuring efficient...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#6

CleverTap

🏆 SW Recommended

The Ultimate All-in-One Customer Engagement Platform

★★★★★ 5.0 (2 Reviews)
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Overview

CleverTap is a comprehensive customer engagement and retention platform that leverages real-time analytics and user segmentation to help businesses maximize user engagement. It integrates advanced data science to understand user behavior, enabling personalized and timely interact...

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Free Trial30 Days Starting Price₹6000 Per month HeadquartersUnited States
#7

Gainsight CS

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Gainsight CS is a leading customer success software designed to help businesses build strong customer relationships, reduce churn, and drive customer loyalty. The platform offers tools for tracking customer health scores, managing customer interactions, and identifying potential...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#8

Sogolytics

🏆 SW Recommended

The most comprehensive online survey tool and experience management platform

★★★★★ 5.0 (2 Reviews)
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Overview

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is u...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#9

Landbot

🏆 SW Recommended

Turn Your Website Into Your Best Sales Agent

★★★★★ 5.0 (2 Reviews)
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Overview

Landbot is a no-code conversational AI platform designed to help businesses build chatbots and AI agents for websites, WhatsApp, and messaging channels without any coding. It combines a visual drag-and-drop builder with AI-powered capabilities, enabling teams to create structured...

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Free TrialAvailable Starting Price€40 Per month HeadquartersSpain
#10

Skilljar Customer Education

🏆 SW Recommended

Learning that lives everywhere

★★★★★ 5.0 (2 Reviews)
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Overview

Skilljar is an advanced customer education learning management system (LMS) designed to empower organizations to create, manage, and deliver training programs for their customers effectively. This platform provides comprehensive tools for developing engaging course content, track...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#11

Disciple

🏆 SW Recommended

Create your own community platform. No coding required!

★★★★★ 5.0 (2 Reviews)
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Overview

Disciple is a versatile community-building platform designed for creators and brands. It empowers users to create their own independent, customizable social networks. The software stands out for its user-friendly interface, making it accessible even to those without technical exp...

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Free TrialAvailable Starting Price$729 Per month HeadquartersUnited Kingdom
#12

Annex Cloud Loyalty Experience Platform

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Annex Cloud Loyalty Experience Platform is an innovative customer loyalty software designed to help businesses create, manage, and optimize their loyalty programs. This platform offers a suite of tools that empower organizations to build meaningful relationships with their custom...

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Free TrialNA Starting Price$15000 Per feautre HeadquartersUnited States
#13

Moxo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Moxo is a powerful digital signature software designed to streamline document signing processes for businesses. This platform provides users with tools to create, send, and manage digital documents securely, ensuring that all transactions are efficient and compliant with legal st...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#14

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)
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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#15

Viafoura

Online Community Engagement & Management Software

★★★★★ 5.0 (2 Reviews)
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Overview

Viafoura is a digital experience platform that enhances audience engagement for media and publishing companies. It's designed to build and maintain active online communities around content. Viafoura offers real-time commenting features, allowing readers to discuss and engage with...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#16

Spotler CRM

🏆 SW Recommended

Best CRM Software for Marketers

★★★★★ 5.0 (2 Reviews)
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Overview

Spotler CRM is a customer relationship management software designed to help businesses improve customer engagement and streamline their sales and marketing processes. It offers tools for managing leads, tracking customer interactions, and automating marketing campaigns. Spotler C...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersNetherlands
#17

Mobile Text Alerts

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Mobile Text Alerts is a dynamic SMS Marketing Software designed to help businesses engage with their customers through targeted text messaging campaigns. This versatile platform enables users to create, schedule, and send personalized SMS messages, promotions, and alerts with eas...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#18

Cognigy.AI

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conve...

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Free TrialAvailable Starting Price$2500 Per month HeadquartersGermany
#19

Hivebrite

🏆 SW Recommended

Online Community Platform

★★★★★ 5.0 (2 Reviews)
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Overview

Hivebrite is a versatile community engagement platform designed to connect and empower communities. With a user-friendly interface, it facilitates seamless communication and collaboration among members. The platform supports customizable member profiles, enabling users to showcas...

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Free TrialNA Starting PriceContact Vendor HeadquartersFrance
#20

SurveyLab

Online survey tool & questionnaire software.

★★★★★ 5.0 (2 Reviews)
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Overview

SurveyLab is an intuitive online survey and feedback platform that enables businesses of all sizes to design, distribute, and analyze surveys with ease. With a focus on simplicity and flexibility, SurveyLab offers a range of customizable question types, multilingual support, and...

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Free Trial14 Days Starting Price$49 Per month HeadquartersPoland
#21

Kangaroo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Kangaroo is an intuitive SMS marketing software designed to help businesses reach their audience directly through targeted text message campaigns. The platform allows marketers to create, schedule, and send SMS campaigns to customer lists, providing a fast and effective way to en...

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Free TrialAvailable Starting Price$59 Per month HeadquartersCanada
#22

Ambassify

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

Ambassify is an innovative employee engagement software designed to cultivate a positive workplace culture and enhance employee satisfaction. The platform offers tools for gathering feedback, recognizing achievements, and fostering communication among team members. Organizations...

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Free TrialNA Starting Price$500 Per feautre HeadquartersBelgium
#23

Convoso

🏆 SW Recommended

The #1 Predictive Dialer For Your Call Center

★★★★★ 5.0 (2 Reviews)
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Overview

Convoso is a cloud-based call center solution designed to enhance outbound sales and lead generation. It offers an auto-dialer feature, streamlining the calling process. The software includes interactive voice response (IVR) systems for efficient call routing. Convoso supports re...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#24

viewneo

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

viewneo is a versatile digital signage software that helps businesses create, manage, and display dynamic content across multiple screens. Ideal for retail, hospitality, corporate environments, and public spaces, viewneo allows users to schedule and display content such as advert...

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Free TrialAvailable Starting Price$21 Per month HeadquartersGermany
#25

iVision Mobile

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

iVision Mobile is a conversational marketing platform designed to help businesses engage customers through text messaging and chat-based communication. The platform allows businesses to create personalized marketing campaigns, send automated messages, and track customer interacti...

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Free TrialAvailable Starting Price$59 Per month HeadquartersUnited States
Daily Discovery

Explore Today’s Featured Cloud Based Customer Engagement Software

Three additional products from this category, refreshed for ongoing discovery.

Featured Today

Delighted

★★★★★ 4.9

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo...

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Featured Today

Lucky Orange

★★★★★ 4.9

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify friction points and improve conversions. Designed for marketers, ecommerce brands, SaaS teams, and agencies, the platfo...

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Featured Today

Customer.io

★★★★★ 4.9

Customer.io is a powerful marketing automation software tailor-made for sending personalized messages at scale. It excels in segmenting audiences based on real-time data, ensuring each communication is highly relevant. The platform enables automated emails, push notifications, and SMS, allowing for diverse communication strategies. Its intuitive interface simplifies crafting targeted campaigns, wh...

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