Viafoura
Claim ProfileOnline Community Engagement & Management Software
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Viafoura Evaluation Snapshot
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Product Overview
Viafoura Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
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Typical Customers
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Category-Based Capabilities
Viafoura Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Community Software 26 selected features Open category ↗ ⌄
Group Management
Event Management
Activity Dashboard
Content Management
Calendar Management
@mentions
Ideation
Website Management
Drag & Drop
User Management
Feedback Management
Membership Management
Engagement Tracking
Email Management
Discussions/Forums
Member Directory
Activity Tracking
Filtering
Alerts/Notifications
Chat/Messaging
Multi-Language
Knowledge Base Management
Social Media Integration
Moderation
Communication Management
Contact Database
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis
Identity Management Software 30 selected features Open category ↗ ⌄
Password Management
Policy Management
Self-Service Access Request
Unified Directory
Audit Management
Access Certification
Activity Dashboard
Audit Trail
Access Management
Authentication
Credential Management
Single Sign On
Active Directory Integration
Privileged Account Management
Multi-Factor Authentication
Secure Login
PCI Compliance
HIPAA Compliant
Biometrics
SSL Security
Event Logs
Fraud Detection
Collaboration Tools
Member Accounts
Mobile Access
User Provisioning
Two-Factor Authentication
Compliance Management
Access Controls/Permissions
Real Time Monitoring
Publishing and Subscriptions Software 11 selected features Open category ↗ ⌄
Layout & Design
Customizable Branding
Collaboration Tools
Cataloging/Categorization
Campaign Management
Subscription Management
Circulation Management
Reporting & Statistics
Image Editing
Advertising Management
SEO Management
Review Management Software 9 selected features Open category ↗ ⌄
Social Sharing
Review Notification
Campaign Management
Review Monitoring
Sentiment Analysis
Negative Feedback Management
Dashboard
Review Request
Response Management
Pricing Information
Viafoura Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
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Viafoura Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Richard C.
Director, Digital Services
A Trusted Partner for Rebuilding Our Online Community
Our experience with Viafoura has been overwhelmingly positive. From day one, their team has been proactive—account reps regularly check in, offer solutions, and introduce us to new ways we can get more value from the platform. As a local media publisher producing a high volume of daily stories, we had previously stepped away from comments and live chats because we simply didn’t have the resources to moderate them effectively. Viafoura changed that. The combination of AI and human moderation made it possible for us to confidently reintroduce community conversations without overwhelming our staff. We still review comments daily, but the heavy lifting is handled efficiently, and the AI noticeably improves as it learns from our input. Early on, the moderation tools needed some time to adjust, but that has improved significantly. Looking ahead, a fully production-ready mobile app SDK would be a welcome addition. Overall, it’s been a smart and reliable solution for bringing engagement back to our sites.
Reviewed on August, 2021
Mike M.
Product Manager
Keeping the Conversation Competitive — but Respectful
Viafoura has been a steady hand in managing the lively comment sections on Sportsnet.ca. Given how passionate (and occasionally “spirited”) sports discussions can get, having a clear and efficient moderation workflow is essential. The platform makes it easy to spot when someone crosses the line and needs a short stay in the penalty box, so to speak. The incremental ban feature is especially useful in maintaining a balanced and respectful environment without overcorrecting. On top of that, their customer support has been consistently excellent, and the product roadmap shows a strong commitment to continuous improvement. We haven’t run into anything that feels missing or problematic—it’s been a reliable partner for our community management needs.
Reviewed on May, 2021
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Frequently Asked Questions
Viafoura FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Viafoura is a digital experience platform that enhances audience engagement for media and publishing companies. It's designed to build and maintain active online communities around content. Viafoura offers real-time commenting features, allowing readers to discuss and engage with articles and media. The platform includes tools for moderation and community management, ensuring a safe and respectful environment. It supports customizable user profiles and follows features, fostering a sense of community among users. Viafoura provides analytics to track engagement metrics, offering insights into audience behavior. The software integrates with existing content management systems, streamlining workflows. It emphasizes user experience, featuring an intuitive interface for both users and administrators. Viafoura prioritizes data security and privacy, maintaining trust with users. Its focus on interactive and moderated community spaces makes it a key tool for publishers looking to increase reader loyalty and engagement.
- No, Viafoura does not offer a free version.
- No, Viafoura does not offer any free trial.
- Yes, Viafoura offers an API.
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Viafoura offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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Viafoura offers training with the following options:
- In-person , Documentation
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Viafoura supports the following languages:
- English , Spanish
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Following are the typical users of the Viafoura:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Viafoura supports the following deployment:
- Cloud Hosted
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Viafoura supports the following devices and operating systems:
- Web-Based , iPhone , Android
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