Best Online Customer Engagement Software

Sinch is a live chat software designed to help businesses provide real-time customer support and enhance online engagement. The platform allows businesses to interact with customers through live chat on their websites or mobile apps, providing immediate responses to inquiries and resolving issues quickly. Sinch includes features like chatbots, automated responses, and ticketing, ensuring efficient... Read more about Sinch

SAP Emarsys is a comprehensive cloud-based marketing platform designed to significantly enhance customer engagement through personalized experiences. This software uniquely integrates advanced data analytics and marketing automation tools, allowing businesses to create, manage, and optimize their marketing campaigns across multiple channels, including email, social media, SMS, and web. SAP Emarsys... Read more about Emarsys

WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for businesses, as it can train employees on new software without extensive manuals or training sessions. WalkMe's interactive wa... Read more about WalkMe

Nosto is a powerful eCommerce software that revolutionizes the online shopping experience by delivering personalized product recommendations to customers. Designed for online retailers, Nosto utilizes advanced algorithms to analyze customer behavior and preferences, ensuring that each visitor receives tailored suggestions. This personalization enhances customer engagement, increases conversion rat... Read more about Nosto

Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to enhance customer loyalty. The platform offers customizable templates, real-time analytics, and automated reporting, allow... Read more about Questback

Sinch SMS API is a robust conversational marketing platform designed to help businesses enhance customer engagement through SMS and other messaging channels. By providing a seamless API, Sinch enables companies to integrate text messaging into their marketing and customer support strategies, offering an efficient way to reach customers directly on their mobile devices. The platform allows business... Read more about Sinch SMS API

Influitive is a cutting-edge advocacy marketing platform, designed to harness the power of customer enthusiasm. It specializes in building and managing a brand's community of advocates. The software facilitates the creation of engaging challenges and rewards to motivate users. Its intuitive interface allows for easy navigation and management of advocacy programs. Influitive integrates seamlessly w... Read more about Influitive

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Infobip is a powerful email marketing software designed to enhance communication and engagement with customers. The platform allows businesses to create, send, and track personalized email campaigns using customizable templates and a drag-and-drop editor. Infobip offers advanced segmentation tools, enabling marketers to target specific audience groups for more effective messaging. Additionally, th... Read more about Infobip

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-friendly interface, businesses can easily track their reputation, gain insights into customer sentiments, and identify a... Read more about ReviewTrackers

Cxense is an advanced dashboard software that transforms complex data into actionable insights for businesses. This platform enables users to create customizable dashboards that visualize key performance indicators (KPIs) across various departments, facilitating data-driven decision-making. With its intuitive drag-and-drop interface, users can easily design and modify dashboards to reflect specifi... Read more about Cxense

Tungsten Mobile is a versatile Customer Engagement Software designed to enhance mobile interactions between businesses and their customers. It offers a platform for developing mobile applications, messaging solutions, and personalized content delivery. Tungsten Mobile features tools for creating rich mobile experiences, including push notifications, in-app messaging, and mobile wallet integration.... Read more about Tungsten Mobile

Manhattan Active Omni is an inventory management software that helps businesses manage stock across channels, optimize order fulfillment, and improve customer satisfaction. The platform provides tools for tracking inventory levels, managing stock transfers, and ensuring real-time inventory visibility, supporting a streamlined approach to inventory management. Manhattan Active Omni’s analytics pr... Read more about Manhattan Active Omni

IFS Field Service Management is an advanced service dispatch software designed to optimize field service operations for organizations. This platform offers comprehensive tools for managing service requests, scheduling technicians, and tracking job performance, ensuring efficient service delivery. With IFS Field Service Management, users can easily assign tasks to field technicians, monitor job pro... Read more about IFS Field Service Management

Survata is an advanced survey software designed to help businesses and researchers gather high-quality consumer insights through customizable surveys. The platform allows users to create and distribute surveys across various channels, including websites, social media, and mobile apps. Survata offers powerful targeting tools, enabling businesses to reach specific demographics and gather relevant da... Read more about Survata

Phone2Action Grassroots is a dynamic nonprofit software designed to empower organizations in their advocacy efforts by mobilizing supporters effectively. This platform provides an array of tools for creating campaigns that inspire action, such as email outreach, social media sharing, and customizable landing pages. Users can easily engage constituents by sending targeted messages and alerts about ... Read more about Phone2Action Grassroots

Screencastify is a powerful screen recording software designed to help users capture, edit, and share video content effortlessly. With its intuitive interface, Screencastify allows individuals and teams to record their screens, webcam, and audio, making it ideal for creating tutorials, presentations, and training videos. The software offers editing tools, enabling users to trim clips, add annotati... Read more about Screencastify

Jebbit is a customer experience software designed to engage audiences and drive conversions through interactive content. The platform enables businesses to create personalized experiences that collect valuable first-party data while enhancing customer engagement. With Jebbit, marketers can design quizzes, surveys, polls, and other interactive content types that provide meaningful insights into cus... Read more about Jebbit

CleverTap is a comprehensive customer engagement and retention platform that leverages real-time analytics and user segmentation to help businesses maximize user engagement. It integrates advanced data science to understand user behavior, enabling personalized and timely interactions across various channels like push notifications, emails, and in-app messages. CleverTap's platform offers automatio... Read more about CleverTap

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

User.com is a comprehensive software platform designed to streamline business operations and enhance customer engagement. It's an all-in-one solution that combines advanced CRM (Customer Relationship Management) capabilities, marketing automation, and live chat tools. The platform excels in personalizing customer interactions, ensuring that each touchpoint is tailored and relevant. With User.com, ... Read more about User.com

Sumo is an all-encompassing marketing toolkit developed to grow website traffic, build email lists, and increase conversions. Its user-friendly interface is perfect for website owners, especially those without deep technical expertise. Key features include a variety of customizable pop-ups and opt-in forms that integrate seamlessly with websites, helping capture leads and engage visitors. Sumo als... Read more about Sumo

Shopper Approved is a versatile software developed to amplify customer voices and enhance e-commerce experiences. Its standout feature is the collection and display of verified customer reviews, ratings, and testimonials, which greatly boost consumer trust and credibility for online businesses. The platform specializes in seamlessly gathering feedback post-purchase, ensuring authentic and relevant... Read more about Shopper Approved

Gainsight PX is a powerful and user-centric software developed to enhance customer experience and streamline product management. It's unique in offering detailed insights into user behavior and product usage, crucial for businesses aiming to understand and improve their customer journey. With Gainsight PX, companies can easily track user interactions, identify patterns, and pinpoint areas for impr... Read more about Gainsight PX

Gainsight CS is a leading customer success software designed to help businesses build strong customer relationships, reduce churn, and drive customer loyalty. The platform offers tools for tracking customer health scores, managing customer interactions, and identifying potential risks, enabling customer success teams to proactively address customer needs. Gainsight CS integrates with customer rela... Read more about Gainsight CS