In an always-connected world, many businesses prefer customer engagement software solutions that require no local installation. Below, you’ll find top online customer engagement software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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List of Top Web-Based Customer Engagement Software - Page 2
Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.
Cloud Based Customer Engagement Software Products 26–50
Use search, filters, and available product tabs to evaluate the next 25 listings in this category.
Product Fruits is an interactive tool designed to enhance user experience on websites and applications. It specializes in creating engaging, easy-to-follow in-app guides and tooltips. These guides help users navigate and understand various features effectively. The platform allow...
RepairQ is a robust customer relationship management (CRM) solution designed specifically for repair shops. It streamlines operations by offering features such as inventory management, sales tracking, and customer communication tools. With an intuitive interface, RepairQ enables...
WalkMe is a cutting-edge software platform designed to make digital adoption easier and more efficient. It acts as a virtual guide by offering on-screen step-by-step instructions to help users navigate complex websites or applications. This tool is especially beneficial for busin...
Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...
Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to n...
Most support platforms treat each conversation like it's happening in isolation. Kustomer takes a different approach, building everything around a single customer record instead. Order history, loyalty tier, churn risk, past conversations, all of it sits right there the moment an...
Rocketlane is a distinctive project management and customer onboarding software developed to streamline and enhance client projects. It stands out for its unique focus on client collaboration, providing a shared space where teams and clients can work together seamlessly. Key feat...
Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With...
Vivantio is an enterprise-grade IT service management (ITSM) and help desk platform that empowers service teams to deliver seamless support across complex environments. Built for midsize and large organizations, the platform centralizes ticketing, incident management, asset track...
Alchemer is a powerful survey and customer feedback platform that helps businesses capture insights, understand audiences, and improve decision-making with flexible data-collection tools. From simple surveys to advanced journey analytics, Alchemer enables teams in marketing, cust...
Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...
Customer.io is a powerful marketing automation software tailor-made for sending personalized messages at scale. It excels in segmenting audiences based on real-time data, ensuring each communication is highly relevant. The platform enables automated emails, push notifications, an...
Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...
Jahia is a comprehensive digital asset management (DAM) software designed to help businesses organize, store, and share digital content. With its powerful search and tagging capabilities, Jahia allows users to easily locate and retrieve assets, ensuring that content is always acc...
Bettermode is a community engagement platform that enables brands to build vibrant, interactive online spaces where customers, fans, and users can connect, share ideas, and contribute meaningful discussions. Designed to support both customer support and brand advocacy, Bettermode...
yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and...
Helpwise is a collaborative shared inbox and customer communication platform designed to help support, sales, and operations teams manage conversations from multiple channels — including email, live chat, WhatsApp, SMS, and social media — in one unified workspace. Unlike traditio...
Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...
LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...
Sumo is an all-encompassing marketing toolkit developed to grow website traffic, build email lists, and increase conversions. Its user-friendly interface is perfect for website owners, especially those without deep technical expertise. Key features include a variety of customizab...
LearnUpon is a powerful learning management system designed to facilitate training and development within organizations. With its user-friendly interface, administrators can easily create, manage, and deliver online training courses tailored to various learning styles. The softwa...
Oktopost is a versatile and user-friendly software designed to streamline your social media management needs. With Oktopost, you can effortlessly schedule and publish content across various social platforms like Facebook, Twitter, LinkedIn, and more, saving you time and ensuring...
BombBomb is an innovative email marketing software that allows businesses to create and send personalized video emails effortlessly. This platform emphasizes the power of visual communication, enabling users to engage their audience with video content that captures attention and...
Waitwhile is a modern queue management and appointment scheduling platform that helps businesses transform waiting into a seamless part of the customer experience. Instead of forcing guests to stand in line or deal with manual lists, Waitwhile lets customers join virtual waitlist...
Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...
Purpose-built for customer success teams managing complex account portfolios
Modular "SuccessBLOCs" let teams deploy pre-built workflows without starting from scratch
Health scores update automatically based on real product usage signals
Scales well across enterprise accounts with thousands of customer segments
Built-in campaign tools reduce dependency on separate email marketing platforms
Collaboration across CS, sales, and onboarding teams feels genuinely connected
Trial-to-paid conversion tracking gives early visibility into pipeline risk
Cons
Onboarding complexity grows quickly as customer segments and journeys expand
Advanced analytics and reporting sit behind higher-tier plan access
Smaller teams may find the platform's depth harder to justify
Workflow customization demands significant setup time before delivering real value
Free TrialAvailableStarting PriceContact VendorHeadquartersUnited States
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