Software Category

Best Customer Engagement Software - Page 5

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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★★★★★4.7 average rating from 490 reviews
Last Updated: September 01, 2026
Category Leaders

Top 10 Customer Engagement Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Lusha $37.45 Per month USPEmpower your sales with accurate contact data instantly 2nd Apollo.io $49 Per month USPStreamline sales with data-driven insights and seamless integration 3rd Survicate $299 Per month USPBoost customer insights with effortless survey solutions 4th Zendesk Suite $55 Per month USPStreamline customer support with Zendesk's all-in-one solution 5th Twilio Contact Vendor USPSeamless communication solutions for businesses of all sizes 6th Sprout Social $199 Per month USPEmpower your brand with seamless social media management 7th Mixpanel $28 Per month USPUnlock insights and drive growth with real-time user analytics 8th Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 9th Freshchat $1,499 Per month USPInstant customer support with seamless and real-time messaging 10th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 11th Braze Contact Vendor USPBoost customer engagement with personalized and real-time messaging 12th Pendo $3500 Per year USPEnhance user experience with powerful product insights 13th EngageBay CRM $12.74 Per month USPStreamline customer interactions and boost sales effortlessly
Complete Product Directory

List of Best Customer Engagement Software - Page 5

Continue with products 101–125. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Customer Engagement Software Products 101–125

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#101

Zoho CRM

🏆 SW Recommended

Top-rated Sales CRM Software by Customers

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Overview

Zoho CRM is a user-friendly software designed to streamline customer relationship management for businesses. It helps companies organize and automate their sales processes, fostering better customer interactions. With Zoho CRM, users can efficiently manage contacts, track leads,...

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Free Trial15 Days Starting Price₹9.08 Per month HeadquartersIndia
#102

Zoho SalesIQ

🏆 SW Recommended

Conversations that convert, connections that last

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Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors...

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Free Trial15 Days Starting Price₹500 Per month HeadquartersIndia
#103

UserVoice

The World's Best Product Feedback Tool

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UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform...

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Free Trial14 Days Starting Price$699 Per month HeadquartersUnited States
#104

Square Marketing

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Square Marketing is a marketing automation software designed to help businesses engage customers, boost sales, and build brand loyalty. The platform offers tools for creating and sending email campaigns, segmenting audiences, and tracking customer interactions. Square Marketing’s...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#105

Square Loyalty

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Square Loyalty is a customer loyalty software designed to help businesses build lasting relationships with their customers through rewarding experiences. The platform enables businesses to create and manage loyalty programs that encourage repeat purchases, customer engagement, an...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#106

Sprinklr Service

🏆 SW Recommended

The Leading AI-Powered CCaaS Platform

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Sprinklr Service is an AI native customer service and contact center platform designed to help enterprises manage customer interactions across voice, digital, social, messaging, and other channels from one unified environment. The platform brings customer conversations into a cen...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#107

Sprinklr Social

The undisputed leader in social media management

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Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all withi...

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Free Trial30 Days Starting Price$299 Per month HeadquartersUnited States
#108

Get Satisfaction

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Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward custome...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#109

Twilio Flex

New approach to cloud contact center software

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Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. It...

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Free TrialAvailable Starting Price$150 Per month HeadquartersUnited States
#110

Gleam Apps

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Gleam Apps is a versatile contest software designed to help businesses run online competitions and promotions that engage audiences and grow brand awareness. The platform provides tools for creating customized contests, collecting participant data, and tracking entries across mul...

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Free TrialNA Starting Price$10 Per user HeadquartersAustralia
#111

Sprout Social

🏆 SW Recommended

A powerful solution for social media management

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Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across vario...

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Free Trial30 Days Starting Price$199 Per month HeadquartersUnited States
#112

Hotjar

🏆 SW Recommended

Website Heatmaps & Behavior Analytics Tools

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Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, sho...

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Free Trial15 Days Starting PriceContact Vendor HeadquartersUnited States
#113

Freshcaller

🏆 SW Recommended

Cloud-based contact center solution

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Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call m...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#114

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#115

Freshchat

🏆 SW Recommended

Live Chat & AI Bots for Customer Messaging

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Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless c...

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Free Trial14 Days Starting Price$1,499 Per month HeadquartersUnited States
#116

monday CRM

🏆 SW Recommended

Made for work, designed to love

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monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule fol...

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Free TrialAvailable Starting Price$9 Per month HeadquartersIsrael
#117

Freshworks Customer Service Suite

ALL-IN-ONE CUSTOMER SUPPORT SOLUTION

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Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relati...

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Free TrialAvailable Starting Price$29 Per user HeadquartersUnited States
#118

Exstream

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Exstream is a powerful customer communications management software designed to help organizations create, manage, and deliver personalized communications across various channels. This platform provides tools for designing and automating customer correspondence, ensuring that busi...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#120

NICE Nexidia

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NICE Nexidia is an advanced call center software designed to improve the efficiency and effectiveness of customer service operations. It uses artificial intelligence (AI) and machine learning (ML) to analyze voice and text interactions in real-time, providing valuable insights in...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#121

Woobox

🏆 SW Recommended
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Woobox is an innovative contest software designed to help businesses create, manage, and promote engaging contests and giveaways across various platforms. This comprehensive platform offers a suite of tools that facilitate contest creation, entry management, and social media inte...

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Free TrialAvailable Starting Price$37 Per month HeadquartersUnited States
#122

CORE Home

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CORE Home is a customer engagement software that helps businesses improve client relationships and enhance communication through a centralized, digital platform. Designed for real estate and property management professionals, CORE Home offers tools for managing client information...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#123

Bazaarvoice

The UGC Platform for Authentic Shopper Experiences

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Bazaarvoice is a dynamic software platform tailored to enhance e-commerce through authentic customer feedback. Central to its functionality is the collection and display of customer reviews, which helps build trust and informs purchasing decisions. It stands out for its innovativ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#124

Emplifi Service Cloud

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Emplifi Service Cloud is a comprehensive customer relationship management (CRM) solution designed to help businesses manage and enhance customer service experiences across multiple channels. The platform allows organizations to provide consistent and personalized support through...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#125

TCS Customer Intelligence & Insights

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TCS Customer Intelligence & Insights is an advanced artificial intelligence (AI) software designed to help businesses harness the power of customer data to drive personalized marketing, enhance customer experiences, and optimize business strategies. This AI-powered platform colle...

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Free TrialAvailable Starting Price$1 Per year HeadquartersIndia

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