RingCentral Engage Digital

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RingCentral Engage Digital Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

RingCentral Engage Digital Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About RingCentral Engage Digital

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by providing seamless, realtime communication, ensuring that customers can easily reach support teams when needed. RingCentral Engage Digital integrates with a variety of customer service and CRM tools, allowing businesses to track and manage all interactions in a centralized location. The software includes intelligent routing capabilities, ensuring that customer inquiries are directed to the most appropriate agent or department, improving response times and overall satisfaction. It also offers automation features, such as chatbots and selfservice options, to handle routine queries and improve efficiency. With its robust reporting and analytics tools, businesses can gain valuable insights into customer behavior, measure service performance, and optimize their customer engagement strategies.
Company RingCentral
Founded 1999
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Construction Events Services Hospital & Health Care Media Real Estate
Category-Based Capabilities

RingCentral Engage Digital Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

RingCentral Engage Digital Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Annual Subscription
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Frequently Asked Questions

RingCentral Engage Digital FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by providing seamless, realtime communication, ensuring that customers can easily reach support teams when needed. RingCentral Engage Digital integrates with a variety of customer service and CRM tools, allowing businesses to track and manage all interactions in a centralized location. The software includes intelligent routing capabilities, ensuring that customer inquiries are directed to the most appropriate agent or department, improving response times and overall satisfaction. It also offers automation features, such as chatbots and selfservice options, to handle routine queries and improve efficiency. With its robust reporting and analytics tools, businesses can gain valuable insights into customer behavior, measure service performance, and optimize their customer engagement strategies.

  • No, RingCentral Engage Digital does not offer a free version.

  • Yes, RingCentral Engage Digital offers a free trial.

  • No, Credit Card details are not required for the RingCentral Engage Digital trial.

  • RingCentral Engage Digital supports the following payment frequencies:

    • Annual Subscription

  • No, RingCentral Engage Digital does not offer an API.

  • RingCentral Engage Digital offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • RingCentral Engage Digital offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • RingCentral Engage Digital supports the following languages:
    • English

  • Following are the typical users of the RingCentral Engage Digital:
    • Self-Employed , Small-Business , Midsize-Business

  • RingCentral Engage Digital supports the following deployment:
    • Cloud Hosted

  • RingCentral Engage Digital supports the following devices and operating systems:
    • Web-Based
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