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Best Customer Engagement Software - Page 3

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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★★★★★4.7 average rating from 490 reviews
Last Updated: October 17, 2026
Category Leaders

Top 10 Customer Engagement Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Zoho CRM ₹9.08 Per month Sponsored USPStreamline sales processes with customizable and user-friendly CRM solutions 2nd Pipedrive $14 Per month Sponsored USPStreamline your sales process with Pipedrive's intuitive CRM platform 3rd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 4th Braze Contact Vendor USPBoost customer engagement with personalized and real-time messaging 5th Kustomer $89 Per month USPAI-Powered Omnichannel Customer Service With Unified Customer Timeline 6th Lusha $37.45 Per month USPEmpower your sales with accurate contact data instantly 7th Iterable Contact Vendor USPEffortless team collaboration with seamless integration 8th Salesforce Service Cloud $25 Per month USPStreamline customer support with intelligent and seamless service solutions 9th HubSpot CRM $752 Per month USPStreamline your sales process with intuitive and all-in-one CRM 10th Intercom $39 Per month USPSeamless customer communication for faster,personalized support
Complete Product Directory

List of Best Customer Engagement Software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Customer Engagement Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Oktopost

🏆 SW Recommended

B2B Social Media Management Platform

★★★★☆ 4.8 (2 Reviews)
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Overview

Oktopost is a versatile and user-friendly software designed to streamline your social media management needs. With Oktopost, you can effortlessly schedule and publish content across various social platforms like Facebook, Twitter, LinkedIn, and more, saving you time and ensuring...

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Free TrialNA Starting PriceContact Vendor HeadquartersIsrael
#52

BombBomb

🏆 SW Recommended
★★★★☆ 4.8 (2 Reviews)
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Overview

BombBomb is an innovative email marketing software that allows businesses to create and send personalized video emails effortlessly. This platform emphasizes the power of visual communication, enabling users to engage their audience with video content that captures attention and...

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Free TrialAvailable Starting Price$39 Per month HeadquartersUnited States
#53

Waitwhile

🏆 SW Recommended

Queue Management, Appointments, & Waitlist App

★★★★☆ 4.8 (2 Reviews)
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Overview

Waitwhile is a modern queue management and appointment scheduling platform that helps businesses transform waiting into a seamless part of the customer experience. Instead of forcing guests to stand in line or deal with manual lists, Waitwhile lets customers join virtual waitlist...

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Free TrialAvailable Starting Price$31 Per month HeadquartersUnited States
#54

Totango

🏆 SW Recommended

Customer success software your business can’t outgrow

★★★★☆ 4.8 (1 Reviews)
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Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#55

Scratcher

★★★★☆ 4.8 (1 Reviews)
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Overview

Scratcher is a dynamic gamification software that transforms user engagement by incorporating game-like elements into various applications and platforms. Ideal for businesses looking to boost motivation, participation, and loyalty, Scratcher offers features such as points systems...

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Free TrialAvailable Starting Price€3588 Per year HeadquartersDenmark
#56

Smaply

🏆 SW Recommended
★★★★☆ 4.8 (1 Reviews)
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Overview

Smaply is a specialized customer journey mapping tool designed to help businesses visualize and improve their customers' experience. The software allows teams to create detailed journey maps that outline each interaction a customer has with their product or service, identifying k...

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Free TrialNA Starting Price€33 Per month HeadquartersAustria
#57

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)
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Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#58

Lusha

🏆 SW Recommended

Go to market with data you can build on

★★★★☆ 4.7 (11 Reviews)
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Overview

Lusha is a B2B sales intelligence and data enrichment platform designed to help organizations accelerate lead generation, improve outreach accuracy, and drive predictable revenue growth. By providing verified contact details, company insights, and real-time buying signals, it ena...

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Free TrialAvailable Starting Price$37.45 Per month HeadquartersUnited States
#59

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
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Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#60

Iterable

🏆 SW Recommended

Cross-Channel Marketing Platform for Customer Experience

★★★★☆ 4.7 (7 Reviews)
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Overview

Iterable is a cross channel marketing automation platform that helps businesses create personalized customer experiences across email, SMS, push notifications, and in app messaging. It enables marketing teams to design, automate, and optimize campaigns using customer data, behavi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#61

Slack

🏆 SW Recommended

Made for people. Built for productivity.

★★★★☆ 4.7 (67 Reviews)
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Overview

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document col...

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Free TrialAvailable Starting Price₹2.78 Per month HeadquartersUnited States
#62

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#63

Pendo

🏆 SW Recommended

Product Experience and Digital Adoption Solutions

★★★★☆ 4.6 (10 Reviews)
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Overview

Pendo is a versatile software platform designed to enhance user experience and product engagement for digital products and applications. Its core functionality revolves around in-app analytics, user feedback, and guided tours. Pendo captures detailed user behavior data within app...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#64

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)
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Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#65

Campaign Monitor by Marigold

🏆 SW Recommended

Drive results with unforgettable email marketing.

★★★★☆ 4.6 (2 Reviews)
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Overview

Campaign Monitor is an email marketing platform that simplifies your marketing efforts. With a user-friendly interface, it's easy to create and send engaging email campaigns. You can customize templates, personalize content, and schedule emails for optimal delivery. The platform...

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Free TrialAvailable Starting Price$12 Per month HeadquartersUnited States
#66

Yotpo

eCommerce Retention Marketing Platform

★★★★☆ 4.6 (2 Reviews)
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Overview

Yotpo is a unified ecommerce growth platform that helps brands capture, amplify, and leverage authentic customer content to accelerate conversions and deepen loyalty. Instead of piecing together disparate tools for reviews, loyalty, referrals, and messaging, Yotpo brings these ca...

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Free TrialAvailable Starting Price$79 Per month HeadquartersUnited States
#67

Nextiva Contact Center

🏆 SW Recommended

Top Ranked AI-Powered Contact Center Solution

★★★★☆ 4.6 (2 Reviews)
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Overview

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, c...

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Free TrialNA Starting Price$15 Per user HeadquartersUnited States
#68

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
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Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#69

ChurnZero

🏆 SW Recommended
★★★★☆ 4.6 (9 Reviews)
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Overview

ChurnZero is a powerful customer success software designed to help organizations reduce churn and enhance customer satisfaction. This comprehensive platform provides tools for monitoring customer health, tracking engagement, and identifying upsell opportunities. With ChurnZero, u...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#70

Twilio

🏆 SW Recommended

Communication APIs for SMS, Voice, Video & Authentication

★★★★☆ 4.6 (9 Reviews)
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Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#71

ReviewTrackers

🏆 SW Recommended

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

★★★★☆ 4.6 (10 Reviews)
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Overview

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#72

Drift

🏆 SW Recommended

AI-powered buyer engagement platform

★★★★☆ 4.6 (14 Reviews)
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Overview

Salesloft Drift is a conversational marketing and AI chat platform designed to help businesses convert website traffic into real sales opportunities in real time. Instead of relying on static forms or delayed email responses, it enables instant engagement with visitors through in...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#73

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#74

Typeform

🏆 SW Recommended

People-Friendly Forms and Surveys

★★★★☆ 4.5 (24 Reviews)
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Overview

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher respon...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#75

Hootsuite

🏆 SW Recommended

Best Social Media Marketing and Management Tool

★★★★☆ 4.5 (11 Reviews)
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Overview

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a use...

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Free Trial30 Days Starting Price₹1,915 pe Per month HeadquartersCanada

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