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Nextiva Contact Center

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Top Ranked AI-Powered Contact Center Solution

4.6 2 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Nextiva Contact Center

"Businesses that handle a high volume of customer calls often turn to Nextiva Contact Center because it helps teams manage conversations without things falling through the cracks. Customer communication management becomes easier when agents have the right tools in one place. It works well for mid-sized to larger teams that need better visibility into call activity and agent performance. Smaller businesses with very basic needs may find it more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Nextiva Contact Center Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.6 / 5
Starting Price$15 / user
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Nextiva Contact Center Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Nextiva Contact Center

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, chat, and social media interactions. The software provides real-time analytics and reporting tools that help businesses monitor performance metrics and optimize their support strategies. With seamless integration to CRM systems, Nextiva Contact Center ensures agents have access to customer information, enabling personalized and efficient service. Its scalable architecture makes it suitable for businesses of all sizes aiming to improve their customer engagement and operational efficiency.
Company Nextiva
Founded 2008
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Consumer Goods Information Technology & Services Machinery Outsourcing/Offshoring Real Estate

Why Choose Nextiva Contact Center

Problem it Solves

  • Problem it Solves Streamlines Customer Communication And Enhances Support Efficiency

Target Users

  • Target Users Small Business Owners
  • Target Users Customer Service Managers
  • Target Users IT Administrators
  • Target Users Contact Center Agents
  • Target Users Sales Teams

Core Use Case

  • Core Use Case Route Customer Inquiries Efficiently
  • Core Use Case Manage Customer Interactions Seamlessly
  • Core Use Case Analyze Customer Data Insights
  • Core Use Case Enhance Customer Support Experiences

USP

  • USP Streamline Customer Interactions With Seamless And Reliable Communication Solutions

Pros

  • Pros AI-powered routing cuts wait times and improves first-call resolution
  • Pros Unified workspace keeps voice, chat, email, and SMS in one view
  • Pros Built-in CRM data surfaces customer history before agents even answer
  • Pros Scales well for mid-size to enterprise teams without major overhauls
  • Pros Supervisor tools offer live monitoring, whisper coaching, and call barge
  • Pros Nextiva's voice infrastructure is carrier-grade with strong uptime reliability
  • Pros Workforce management features help forecast staffing needs more accurately
  • Pros Analytics dashboards give actionable data rather than just vanity metrics

Cons

  • Cons Reporting customization feels limited for data-heavy enterprise teams
  • Cons Pricing climbs quickly as agent seats and features scale
  • Cons Setup complexity catches smaller teams off guard initially
  • Cons AI-powered features require adjustment time before delivering consistent results
Editorial Buyer Guidance

Who Is Nextiva Contact Center Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Customer Communication And Enhances Support Efficiency

Target Users

  • Small Business Owners
  • Customer Service Managers
  • IT Administrators
  • Contact Center Agents
  • Sales Teams

Core Use Cases

  • Route Customer Inquiries Efficiently
  • Manage Customer Interactions Seamlessly
  • Analyze Customer Data Insights
  • Enhance Customer Support Experiences

Unique Selling Point

Streamline Customer Interactions With Seamless And Reliable Communication Solutions

Strengths and Limitations

Nextiva Contact Center Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • AI-powered routing cuts wait times and improves first-call resolution
  • Unified workspace keeps voice, chat, email, and SMS in one view
  • Built-in CRM data surfaces customer history before agents even answer
  • Scales well for mid-size to enterprise teams without major overhauls
  • Supervisor tools offer live monitoring, whisper coaching, and call barge
  • Nextiva's voice infrastructure is carrier-grade with strong uptime reliability
  • Workforce management features help forecast staffing needs more accurately
  • Analytics dashboards give actionable data rather than just vanity metrics
!

Cons

  • Reporting customization feels limited for data-heavy enterprise teams
  • Pricing climbs quickly as agent seats and features scale
  • Setup complexity catches smaller teams off guard initially
  • AI-powered features require adjustment time before delivering consistent results
Category-Based Capabilities

Nextiva Contact Center Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Call Center Workforce Management Software 16 selected features Open category ↗ ⌄
Employee Scheduling Labor Forecasting Performance Metrics Productivity Analysis Reporting/Analytics Agent Interface Call Recording Compliance Management Customer Experience Management Queue Management Employee Coaching Tools Quality Management Leave Tracking Call Monitoring For Call Centers Intraday Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Connected Applications

Nextiva Contact Center Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 17 integrations
Pricing Information

Nextiva Contact Center Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Monthly Subscription
Pricing Page ↗
Core
$15 Per User
Engage
$25 Per Month
Power Suite CX
$75 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Nextiva Contact Center Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Nextiva Contact Center Review ↗
4.6
Based on 2 approved reviews
5 stars 63%
4 stars 38%
3 stars 0%
2 stars 0%
1 star 0%
Margo T.
Margo T. Digital Marketing Manager

Reliable Tool for Managing In-House Call Centers

As an administrator, I use Nextiva to track call center performance and stay on top of call volumes. It helps me share important reports with the rest of the team. Having call recording and monitoring in one place is very convenient, and the real-time dashboard makes it easy to keep an eye on KPIs. While reporting and data visuals could be improved, all the key metrics we need are available.

Reviewed on July, 2024
Tanya F.
Tanya F. Director

Easy-to-Use Contact Center Solution

My overall experience with this product has been very positive. The contact center is simple to use and helps me manage my team effectively. Everything works smoothly, though it would be even better with a few more added features.

Reviewed on July, 2024
Alternative Products

Top Nextiva Contact Center Alternatives

Explore leading products commonly evaluated alongside Nextiva Contact Center.

View All Nextiva Contact Center Alternatives ↗

RingCentral Contact Center

Talkdesk

Zendesk Talk

NICE CXone

Frequently Asked Questions

Nextiva Contact Center FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, chat, and social media interactions. The software provides real-time analytics and reporting tools that help businesses monitor performance metrics and optimize their support strategies. With seamless integration to CRM systems, Nextiva Contact Center ensures agents have access to customer information, enabling personalized and efficient service. Its scalable architecture makes it suitable for businesses of all sizes aiming to improve their customer engagement and operational efficiency.

  • No, Nextiva Contact Center does not offer a free version.

  • No, Nextiva Contact Center does not offer any free trial.

  • Nextiva Contact Center offers the following pricing plans & packages:

    Core

    $15 Per User

    Engage

    $25 Per Month

    Power Suite CX

    $75 Per Month

  • Nextiva Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, Nextiva Contact Center does not offer an API.

  • Nextiva Contact Center can be integrated with the following applications:

    • Five9 , SugarCRM , Salesforce Sales Cloud , ServiceNow , NetSuite , Jira , Tableau , Microsoft Power BI , Google Workspace , HubSpot CRM , Zoho CRM , Slack , RingCentral Contact Center , Twilio , Zendesk Suite , Microsoft Teams , ServiceNow , Dynamics 365 , zoho crm , ServiceNow , jira

  • Nextiva Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Nextiva Contact Center offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • Nextiva Contact Center supports the following languages:
    • English

  • Following are the typical users of the Nextiva Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Nextiva Contact Center supports the following deployment:
    • Cloud Hosted

  • Nextiva Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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