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Best Help Desk Software - Page 2

Help desk software helps businesses manage customer support and internal IT requests from one place. It turns emails, chats, and calls into organized tickets, so support teams can track, prioritize, and resolve issues faster.

Any business handling repeat customer questions or IT requests needs a helpdesk ticketing system, from small support teams to enterprise IT departments. Common use cases include ticket management, multi-channel support, self-service knowledge bases, and SLA tracking.

The right help desk platform cuts response times, improves customer satisfaction, and gives teams visibility into support performance. At SoftwareWorld, compare the best help desk tools by features, pricing, AI capabilities, and scalability to find the right help desk solutions for your team.

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★★★★★4.7 average rating from 271 reviews
Last Updated: October 15, 2026
Category Leaders

Top 10 Help Desk Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Creatio $25 Per month Sponsored USPAgentic CRM & Workflow Platform with No-Code and AI at Its Core 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 4th Zoho Desk ₹420 Per month USPStreamline customer support with Zoho Desk's intuitive platform 5th Help Scout $25 Per month USPEffortless customer support with seamless team collaboration 6th Freshservice $15.89 Per month USPStreamline IT support with intuitive and efficient service management 7th Jira Service Management $20 Per month USPStreamline IT service delivery with powerful and integrated solutions 8th HubSpot Service Hub $800 Per month USPStreamline customer support with HubSpot's all-in-one service platform 9th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 10th LiveAgent $15 Per month USPSeamless customer support with real-time chat and ticketing
Complete Product Directory

List of Best Help Desk Tools - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Help Desk Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Raiseaticket

Customer experiences that are managed better

★★★★★ 5.0 (1 Reviews)
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Overview

Raiseaticket is a free, cloud-based help desk software that centralizes email and web queries into trackable tickets. It offers multiple SLAs, a knowledge base, and a client portal, with ticket routing based on skills or groups. Support teams get real-time reporting to track agen...

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Free TrialNA Starting PriceFree HeadquartersMalta
#27

Canfigure

🏆 SW Recommended

Redefine Control Simplify, Scale, Succeed

★★★★★ 5.0 (1 Reviews)
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Overview

Canfigure is a modular ITSM help desk platform built on ITIL standards, combining service desk, CMDB, and change management. It offers automated ticket routing, SLA tracking, and a knowledge base for self-service. Businesses pick only the modules they need, customizing workflows...

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Free TrialNA Starting PriceContact Vendor HeadquartersNew Zealand
#28

EasyDesk

Deliver 3X faster customer support

★★★★★ 5.0 (1 Reviews)
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Overview

EasyDesk is a powerful help desk software that unifies emails, chats, and tickets into one intuitive platform. Designed for speed and simplicity, it helps businesses resolve customer issues faster, track performance, and boost satisfaction. Perfect for startups, SMEs, and enterpr...

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Free TrialNA Starting PriceFree HeadquartersNorway
#29

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 (2 Reviews)
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Overview

Bitrix24's help desk tools let businesses manage customer tickets through an Open Channel, combining email, chat, and social media in one place. It offers automated routing, SLA tracking, and a knowledge base. With CRM-linked ticket history, support teams can respond faster with...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States
#30

Serviceaide ChangeGear

🏆 SW Recommended

Enterprise Service Management Software (ESM)

★★★★☆ 4.9 (2 Reviews)
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Overview

Serviceaide ChangeGear is an ITSM help desk software covering incident, problem, and change management in one platform. It offers a self-service portal, configurable workflows, and the Luma AI virtual agent for faster resolutions. With customizable dashboards and ITIL-certified p...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#31

V2 Cloud WorkSpaces

🏆 SW Recommended

Secure Cloud platform for teams & AI agents

★★★★☆ 4.9 (2 Reviews)
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Overview

V2 Cloud WorkSpaces helps IT teams provide remote support by managing tickets, tracking incidents, and troubleshooting virtual desktops in real time. It supports multi-device access, letting agents assist employees from anywhere. With secure data handling, it strengthens remote I...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersCanada
#32

Helpwise

Easy-to-use & affordable customer service platform

★★★★☆ 4.9 (2 Reviews)
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Overview

Helpwise is a shared inbox and help desk software that unifies email, live chat, SMS, WhatsApp, and social media into one workspace. It offers collision detection, automation rules, and a self-service help center. With reporting and CSAT tracking, support and sales teams manage c...

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Free Trial7 Days Starting Price$12 Per month HeadquartersUnited States
#33

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent is a multichannel help desk software that combines email, live chat, phone, and social media into one shared team inbox. It offers ticket management, a knowledge base, and a built-in call center with IVR. With automation rules and AI chatbot handover, teams resolve cust...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#34

SysAid

🏆 SW Recommended

You didn’t sign up to reset passwords all day.

★★★★☆ 4.8 (4 Reviews)
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Overview

SysAid is an AI-powered ITSM help desk combining ticket management, incident resolution, and asset tracking with CMDB links. It offers a self-service portal, workflow automation, and agentic AI to resolve requests autonomously. With customizable routing rules and reporting dashbo...

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Free TrialAvailable Starting Price$89 Per month HeadquartersCanada
#35

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

SolarWinds Service Desk is a cloud-based, ITIL-aligned help desk for incident, problem, and change management. It offers a self-service portal, knowledge base, and asset management linked directly to tickets. With automated routing and configurable workflows, IT teams get faster...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#36

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

TOPdesk is a service management software that helps IT, HR, and facilities teams manage tickets, assets, and change requests in one platform. It offers a self-service portal, knowledge base, and multi-channel support. With customizable workflows and automation, teams reduce ticke...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#37

Genuity IT Admin Suite

🏆 SW Recommended
★★★★☆ 4.8 (2 Reviews)
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Overview

Genuity IT Admin Suite is a comprehensive IT asset management software designed to streamline the management of hardware and software assets within organizations. This platform provides tools for tracking asset lifecycle, inventory management, and compliance management, allowing...

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Free TrialAvailable Starting Price$29.99 Per month HeadquartersUnited States
#38

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

BOSSDesk is an ITIL-based help desk and IT asset management solution available on cloud or on-premise. It handles incident, problem, and change management with a customizable Service Catalog and self-service portal. With BOSSDesk AI for ticket prioritization, teams get faster res...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#39

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)
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Overview

Helpshift helps businesses manage customer support with tools for ticket management, knowledge bases, customer conversations, automated responses, and support analytics. It allows support teams to organize customer requests, provide self service options, track support issues, aut...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#40

ITarian

IT Management Platform for MSPs & Businesses

★★★★☆ 4.8 (1 Reviews)
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Overview

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently orga...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#41

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)
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Overview

HaloPSA is a cloud-based PSA and help desk platform built for MSPs and IT service providers. It combines automated ticketing, SLA tracking, asset management, and billing in one system. With agentic AI workflows and a self-service portal, MSPs streamline service delivery, contract...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom
#42

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)
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Overview

LiveChat is a dedicated help desk platform built around real-time chat support. It offers a customizable widget, ticketing, and multi-channel messaging via WhatsApp, Messenger, and SMS. With AI copilot, chatbots for routine questions, and 200+ integrations, support teams manage c...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#43

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
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Overview

Front is a customer communication platform that blends a shared team inbox with help desk automation. It centralizes email, chat, SMS, and social messages, with collaborative features like comments and shared drafts. AI tools like Copilot and Autopilot help teams route, analyze,...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#44

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Salesforce Service Cloud is an enterprise help desk platform that manages customer cases across email, chat, phone, and social media in one console. It offers case automation, a knowledge base, and self-service portals. With Agentforce AI handling routine tasks, support teams res...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#45

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)
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Overview

ServiceNow CSM is an enterprise help desk platform that manages the full case lifecycle, from intake to resolution. It offers AI-driven case routing, a self-service portal, and interactive dashboards. By connecting front, middle, and back offices, it enables proactive support, re...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#46

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
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Overview

Apptivo Help Desk is a cloud-based customer support tool that centralizes tickets, email, and inquiries in one place. It offers a knowledge base, mobile apps, and CRM-linked customer context for personalized responses. With automation and multi-channel support, agents resolve iss...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#47

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)
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Overview

HappyFox is a cloud-based help desk software that centralizes support requests from email, live chat, phone, and social media into one platform. It offers ticket automation, customizable workflows, and a built-in knowledge base. With reporting tools and multi-channel support, tea...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States
#48

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Genesys Cloud CX helps businesses manage customer support with tools for ticket management, customer interactions, knowledge management, workflow automation, and support analytics. It enables support teams to handle customer requests, track conversations, automate routine tasks,...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#49

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Helply (formerly Groove) is an AI-native help desk platform built around an autonomous support agent that resolves tickets, not just drafts replies. It combines a shared inbox, knowledge base, and multi-channel support with outcome-based pricing. Support teams get AI-driven resol...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#50

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)
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Overview

Agile CRM's help desk module manages support tickets, automates routine tasks, and tracks customer feedback in one place. It offers a dedicated customer service workspace, prioritized ticketing, and gamification to boost agent performance. With CRM-linked context, support teams r...

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Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States

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