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Best Help Desk Software - Page 3

Help desk software helps businesses manage customer support and internal IT requests from one place. It turns emails, chats, and calls into organized tickets, so support teams can track, prioritize, and resolve issues faster.

Any business handling repeat customer questions or IT requests needs a helpdesk ticketing system, from small support teams to enterprise IT departments. Common use cases include ticket management, multi-channel support, self-service knowledge bases, and SLA tracking.

The right help desk platform cuts response times, improves customer satisfaction, and gives teams visibility into support performance. At SoftwareWorld, compare the best help desk tools by features, pricing, AI capabilities, and scalability to find the right help desk solutions for your team.

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★★★★★4.7 average rating from 271 reviews
Last Updated: October 15, 2026
Category Leaders

Top 10 Help Desk Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Creatio $25 Per month Sponsored USPAgentic CRM & Workflow Platform with No-Code and AI at Its Core 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 4th Zoho Desk ₹420 Per month USPStreamline customer support with Zoho Desk's intuitive platform 5th Help Scout $25 Per month USPEffortless customer support with seamless team collaboration 6th Freshservice $15.89 Per month USPStreamline IT support with intuitive and efficient service management 7th Jira Service Management $20 Per month USPStreamline IT service delivery with powerful and integrated solutions 8th HubSpot Service Hub $800 Per month USPStreamline customer support with HubSpot's all-in-one service platform 9th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 10th LiveAgent $15 Per month USPSeamless customer support with real-time chat and ticketing
Complete Product Directory

List of Best Help Desk Tools - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Help Desk Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
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Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

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Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#52

Leena AI

🏆 SW Recommended

Meet the three. Ready to work today.

★★★★☆ 4.5 (2 Reviews)
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Overview

Leena AI helps businesses manage employee support requests through an AI powered help desk. It can handle employee queries, automate repetitive support tasks, provide instant answers, manage requests, and connect employees with relevant information. Its conversational interface h...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#53

GLPi

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources,...

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Free TrialAvailable Starting Price€19 Per month HeadquartersFrance
#54

Korra

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

Korra is an advanced artificial intelligence software platform that helps businesses harness the power of AI to solve complex problems, automate processes, and enhance decision-making. Korra’s core capabilities include machine learning, natural language processing, and predicti...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIsrael
#55

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS is an open-source help desk software that turns every request into a trackable ticket with statuses, assignments, and history. It offers process automation, a knowledge base, CMDB for asset tracking, and multi-channel communication. With role-based access and detailed report...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#56

EV Service Manager

★★★★☆ 4.5 (1 Reviews)
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Overview

EV Service Manager is a robust help desk software solution designed to enhance customer support and streamline service management for businesses. This comprehensive platform allows organizations to manage service requests, track issues, and resolve customer inquiries efficiently....

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Free TrialAvailable Starting Price$999 Per year HeadquartersUnited States
#57

Zingtree

The only governed agentic workflow platform for complex CX

★★★★☆ 4.5 (1 Reviews)
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Overview

Zingtree helps support teams guide customers and agents through interactive decision trees for faster issue resolution. It provides step by step troubleshooting, guided workflows, knowledge sharing, and self service support tools. Businesses can use it to organize support informa...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#58

Motadata ServiceOps

Unified Service. Intelligent Automation. Enterprise Confidence.

★★★★☆ 4.5 (1 Reviews)
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Overview

Motadata ServiceOps helps IT teams manage support requests, incidents, service requests, and assets from one platform. It provides ticket management, workflow automation, knowledge management, service catalog, asset tracking, and reporting tools. Teams can organize incoming issue...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#59

DoneDone

Cover your projects & customer support in one place.

★★★★☆ 4.5 (1 Reviews)
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Overview

DoneDone helps support teams manage customer requests, support tickets, and issue tracking from one place. It provides tools for ticket management, task assignment, email support, customer communication, and reporting. Teams can organize incoming requests, track issue progress, c...

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Free Trial14 Days Starting Price$45 Per month HeadquartersUnited States
#60

ServicePRO

★★★★☆ 4.5 (1 Reviews)
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Overview

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streaml...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#61

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)
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Overview

Vision Helpdesk is a multi-channel ticketing software that centralizes customer inquiries from email, chat, phone, and social media. It offers automated ticket handling, SLA management, and a self-service knowledge base. With satellite helpdesk for multi-brand support and ITIL-co...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia
#62

Forethought

AI-First Customer Support Automation Built on Your Data

★★★★☆ 4.4 (2 Reviews)
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Overview

Forethought is an enterprise-grade AI-powered customer support automation software designed to help organizations automate ticket resolution, optimize helpdesk workflows, and improve customer service efficiency. The platform uses advanced machine learning and predictive intellige...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#63

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

Jira Service Management is an ITSM help desk platform that manages tickets, incidents, problems, and change requests in one place. It offers SLA tracking, a self-service portal, and knowledge base, tightly integrated with Jira Software. With Atlassian Intelligence virtual agents,...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#64

Spiceworks Cloud Help Desk

🏆 SW Recommended

Simplify IT Support. Keep Teams Productive, Wherever They Are.

★★★★☆ 4.3 (2 Reviews)
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Overview

Spiceworks Cloud Help Desk is a free, cloud-based ticketing software built for small to medium IT teams. It offers ticket assignment, automation rules, and email integration for quick submissions. With reporting tools and inventory tracking, IT teams manage support requests effic...

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Free TrialNA Starting PriceFree HeadquartersUnited States
#65

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)
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Overview

Sprinklr helps customer service teams manage support requests and customer conversations across multiple channels. It provides ticket management, case routing, workflow automation, knowledge management, and reporting tools. Teams can organize customer issues, automate routine sup...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#66

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#67

ConnectWise PSA

🏆 SW Recommended

Maximize revenue predictability with powerful MSP PSA software.

★★★★☆ 4.3 (2 Reviews)
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Overview

ConnectWise PSA offers a deep ticketing engine that helps IT teams organize, assign, and track service tickets efficiently. It supports service boards, automated routing, and SLA tracking, with tickets tied directly to client agreements. Support teams get bundled tickets, detaile...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#68

Gmelius

Business Process Automation & Email Collaboration for Gmail

★★★★☆ 4.3 (2 Reviews)
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Overview

Gmelius is a collaborative email management and workflow automation platform that transforms Gmail into a shared workspace for teams without leaving the inbox. By turning individual Gmail accounts into a centralized hub, Gmelius enables sales, support, and operations teams to man...

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Free Trial7 Days Starting Price$24 Per month HeadquartersSwitzerland
#69

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)
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Overview

Gorgias is an e-commerce help desk software that unifies email, live chat, social media, and SMS into one inbox. It offers deep Shopify integration, letting agents view orders, issue refunds, and manage returns without leaving the ticket. With automation and macros, support teams...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#70

Track-It!

IT Help Desk Software and Ticketing System

★★★★☆ 4.0 (1 Reviews)
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Overview

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#71

ServiceNow IT Service Management

IT Service Management (ITSM) Software

★★★☆☆ 3.5 (1 Reviews)
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Overview

ServiceNow IT Service Management is a dynamic, cloud-based platform designed to transform enterprise IT operations. Its core strength lies in automating IT processes, making them more efficient and responsive to business needs. The software excels in incident management, swiftly...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#72

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#73

Oracle Fusion Cloud HCM

🏆 SW Recommended

Oracle Human Capital Management (HCM)

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Overview

Oracle Fusion Cloud HCM is a comprehensive human resource management software designed to streamline HR processes and enhance employee engagement. This cloud-based platform offers a wide range of features, including talent acquisition, performance management, and workforce planni...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#74

Oracle B2C Service

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Overview

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, O...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#75

Salesforce Starter

The all-in-one suite of the marketing, sales, service, and commerce tools you need to succeed.

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Overview

Salesforce Starter is a dynamic customer relationship management (CRM) tool designed for small businesses. It offers a streamlined interface for managing customer interactions. Its user-friendly design simplifies tracking customer activities to ensure no detail is missed. The sof...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

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