Motadata ServiceOps

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Motadata ServiceOps Evaluation Snapshot

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User Rating4.5 / 5
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersIndia
✎
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Product Overview

Motadata ServiceOps Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Motadata ServiceOps

Motadata ServiceOps is an AI powered IT service management platform that helps organizations manage service requests, incidents, assets, changes, and IT operations through a unified system. Designed around ITIL aligned practices, the platform combines service desk management, asset management, CMDB, knowledge management, workflow automation, service level management, and reporting to streamline IT service delivery. Its intelligent ticket routing can assign requests based on factors such as technician skills, workload, and availability, while automated workflows handle approvals, notifications, and repetitive service tasks. The platform also provides self service portals, chatbot and virtual agent capabilities, multi channel support, and AI powered suggestions to help users resolve common issues faster. IT teams can track hardware, software, and other assets throughout their lifecycle while maintaining relationships between configuration items in the CMDB. Motadata ServiceOps helps businesses improve support efficiency, reduce manual workloads, strengthen asset visibility, and deliver more consistent IT services through a centralized and customizable ITSM environment.
Company Motadata
Founded 2010
Headquarters India
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Information Technology & Services Telecommunications Warehousing

Why Choose Motadata ServiceOps

Problem it Solves

  • Problem it Solves Streamlines IT Service Delivery And Asset Management

Target Users

  • Target Users IT Service Desk Teams
  • Target Users IT Managers
  • Target Users System Administrators
  • Target Users Managed Service Providers
  • Target Users Enterprise Organizations

Core Use Case

  • Core Use Case Manage IT Incidents
  • Core Use Case Automate Service Workflows
  • Core Use Case Track IT Assets
  • Core Use Case Resolve Service Requests
  • Core Use Case Monitor SLA Performance

USP

  • USP AI Powered ITSM With Integrated Asset And Service Management

Pros

  • Pros Comprehensive ITSM and asset management capabilities in one platform
  • Pros Automated ticket routing and workflows reduce repetitive manual tasks
  • Pros Strong asset tracking with centralized inventory and CMDB capabilities
  • Pros Flexible customization supports different service management requirements
  • Pros Users generally praise its interface, automation, and ticket management capabilities

Cons

  • Cons Some features can take time for new users to understand
  • Cons Third party integrations can be challenging in some environments
  • Cons Some users report limitations with advanced analytics and reporting
  • Cons Asset uploading and certain asset management processes can be improved
  • Cons Some users have reported installation difficulties on macOS
Editorial Buyer Guidance

Who Is Motadata ServiceOps Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines IT Service Delivery And Asset Management

Target Users

  • IT Service Desk Teams
  • IT Managers
  • System Administrators
  • Managed Service Providers
  • Enterprise Organizations

Core Use Cases

  • Manage IT Incidents
  • Automate Service Workflows
  • Track IT Assets
  • Resolve Service Requests
  • Monitor SLA Performance

Unique Selling Point

AI Powered ITSM With Integrated Asset And Service Management

Strengths and Limitations

Motadata ServiceOps Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Comprehensive ITSM and asset management capabilities in one platform
  • Automated ticket routing and workflows reduce repetitive manual tasks
  • Strong asset tracking with centralized inventory and CMDB capabilities
  • Flexible customization supports different service management requirements
  • Users generally praise its interface, automation, and ticket management capabilities
!

Cons

  • Some features can take time for new users to understand
  • Third party integrations can be challenging in some environments
  • Some users report limitations with advanced analytics and reporting
  • Asset uploading and certain asset management processes can be improved
  • Some users have reported installation difficulties on macOS
Category-Based Capabilities

Motadata ServiceOps Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 27 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management Artificial Intelligence
Help Desk Software 27 selected features Open category ↗ ⌄

Motadata ServiceOps helps IT teams manage support requests, incidents, service requests, and assets from one platform. It provides ticket management, workflow automation, knowledge management, service catalog, asset tracking, and reporting tools. Teams can organize incoming issues, automate routine processes, track resolutions, and monitor service performance to deliver efficient IT support.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control Artificial Intelligence
ITSM Software 31 selected features Open category ↗ ⌄

A robust ITSM software solution, Motadata ServiceOps streamlines IT operations for organizations of all sizes. It offers intuitive ticketing to track, prioritize, and resolve issues efficiently. Scalable workflows, automation, and reporting help IT teams improve service consistency, boost productivity, and deliver reliable support while adapting easily to evolving business requirements.

Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring Artificial Intelligence
IT Project Management Software 30 selected features Open category ↗ ⌄
Requirements Management Commenting/Notes Access Controls/Permissions Milestone Tracking Issue Management Project Planning Calendar Management Status Tracking Scrum Project Management Drag & Drop Document Management Portfolio Management Collaboration Tools Real Time Reporting Product Roadmapping Time & Expense Tracking Real Time Notifications Prioritization Gantt/Timeline View Search/Filter Testing/QA Management Resource Management Task Management Project Tracking Agile Methodologies Budget Management Kanban Board Change Management Release Management Artificial Intelligence
Asset Tracking Software 24 selected features Open category ↗ ⌄
Activity Tracking Location Tracking Work Order Management Audit Management Contract/License Management Inventory Management Equipment Tracking Reservations Management Cost Tracking Maintenance Management Inventory Tracking Barcoding/RFID Disposal Management Check-in/Check-out Asset Lifecycle Management Compliance Management Maintenance Scheduling IT Asset Tracking Multi-Location Depreciation Management Fixed Asset Management Purchase Order Management GPS Artificial Intelligence
Change Management Software 10 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization Artificial Intelligence
CMDB Software 20 selected features Open category ↗ ⌄
Change Management Performance Monitoring Contract/License Management Device Auto Discovery API IT Asset Management Data Visualization Impact Management Service Level Agreement (SLA) Management License Management Relationship Mapping Inventory Management Configuration Management Compliance Management Knowledge Base Management Workflow Management Asset Lifecycle Management Prioritization IT Asset Tracking Artificial Intelligence
Contract Management Software 18 selected features Open category ↗ ⌄
Version Control Completion Tracking Team Collaboration Audit Trail Contact Management Compliance Tracking Electronic Signature Workflow Management Digital Signature Data Extraction Customizable Branding Pre-built Templates Approval Process Control Full Text Search Document Storage Reminders CRM Artificial Intelligence
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
IT Asset Management Software 17 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications Artificial Intelligence
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management Artificial Intelligence
Service Desk Software 19 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics Artificial Intelligence
Pricing Information

Motadata ServiceOps Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency INR (₹)
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗ Trial Page ↗ Request Demo ↗
Verified User Feedback

Motadata ServiceOps Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Motadata ServiceOps Review ↗
4.5
Based on 1 approved review
5 stars 50%
4 stars 50%
3 stars 0%
2 stars 0%
1 star 0%
Sai K
Sai K Support Engineer

Motadata Serviceops Review

Motadata ServiceOps provides a user friendly dashboard along with detailed asset tracking that supports effective IT asset management. The reporting features offer useful insights that help improve operational efficiency.

Reviewed on November, 2024
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Frequently Asked Questions

Motadata ServiceOps FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Motadata ServiceOps is an AI powered IT service management platform that helps organizations manage service requests, incidents, assets, changes, and IT operations through a unified system. Designed around ITIL aligned practices, the platform combines service desk management, asset management, CMDB, knowledge management, workflow automation, service level management, and reporting to streamline IT service delivery. Its intelligent ticket routing can assign requests based on factors such as technician skills, workload, and availability, while automated workflows handle approvals, notifications, and repetitive service tasks. The platform also provides self service portals, chatbot and virtual agent capabilities, multi channel support, and AI powered suggestions to help users resolve common issues faster. IT teams can track hardware, software, and other assets throughout their lifecycle while maintaining relationships between configuration items in the CMDB. Motadata ServiceOps helps businesses improve support efficiency, reduce manual workloads, strengthen asset visibility, and deliver more consistent IT services through a centralized and customizable ITSM environment.

  • No, Motadata ServiceOps does not offer a free version.

  • No, Motadata ServiceOps does not offer any free trial.

  • No, Motadata ServiceOps does not offer an API.

  • Motadata ServiceOps offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Motadata ServiceOps offers training with the following options:
    • Live Online , Webinar , Documentation

  • Motadata ServiceOps supports the following languages:
    • English

  • Following are the typical users of the Motadata ServiceOps:
    • Self-Employed , Small-Business , Midsize-Business

  • Motadata ServiceOps supports the following deployment:
    • Cloud Hosted , On-Premise

  • Motadata ServiceOps supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux
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