DoneDone
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Decision Snapshot
DoneDone Evaluation Snapshot
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Structured Product Information
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Clear Sponsored Disclosure
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
DoneDone Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose DoneDone
Problem it Solves
-
Disorganized Bug Tracking And Customer Support Workflows Across Teams
Target Users
-
Digital Agencies
-
Software Developers
-
Product Managers
-
QA Teams
Core Use Case
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Track Software Issues
-
Manage Customer Tickets
-
Automate Team Workflows
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Coordinate Product Releases
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Monitor Support Requests
USP
-
Simple Issue Tracking Built For Developers And Support Teams
Pros
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Simple interface makes it easy for teams to get started
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Combines help desk and task management in one system
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Shared inbox keeps incoming requests organized and assigned
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Custom workflows support different team processes and work types
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Email to task functionality connects incoming requests directly to actionable work
Cons
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Its simplicity may limit teams needing advanced enterprise ITSM capabilities
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The platform focuses primarily on incoming work rather than complex project planning
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Advanced service management features may be less extensive than specialized ITSM platforms
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Teams with highly complex workflows may need more configuration
-
The feature set is more focused on help desk and task management than broad enterprise service management
Editorial Buyer Guidance
Who Is DoneDone Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Disorganized Bug Tracking And Customer Support Workflows Across TeamsTarget Users
- Digital Agencies
- Software Developers
- Product Managers
- QA Teams
Core Use Cases
- Track Software Issues
- Manage Customer Tickets
- Automate Team Workflows
- Coordinate Product Releases
- Monitor Support Requests
Unique Selling Point
Simple Issue Tracking Built For Developers And Support Teams
Strengths and Limitations
DoneDone Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Simple interface makes it easy for teams to get started
- Combines help desk and task management in one system
- Shared inbox keeps incoming requests organized and assigned
- Custom workflows support different team processes and work types
- Email to task functionality connects incoming requests directly to actionable work
!
Cons
- Its simplicity may limit teams needing advanced enterprise ITSM capabilities
- The platform focuses primarily on incoming work rather than complex project planning
- Advanced service management features may be less extensive than specialized ITSM platforms
- Teams with highly complex workflows may need more configuration
- The feature set is more focused on help desk and task management than broad enterprise service management
Sponsored Products
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Category-Based Capabilities
DoneDone Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 27 selected features Open category ↗ ⌄
DoneDone helps support teams manage customer requests, support tickets, and issue tracking from one place. It provides tools for ticket management, task assignment, email support, customer communication, and reporting. Teams can organize incoming requests, track issue progress, collaborate on resolutions, and keep customer support work clear and organized.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Artificial Intelligence
Task Management Software 31 selected features Open category ↗ ⌄
Task Scheduling
Task Editing/Updating
Task Progress Tracking
Commenting/Notes
Calendar Management
Real Time Notifications
Gantt/Timeline View
Create Subtasks
Gamification
Activity Tracking
Prioritization
Collaboration Tools
To-Do List
Project Planning
Reporting/Analytics
Document Management
Task Board View
Alerts/Notifications
Assignment Management
Status Tracking
Email Management
Recurring Tasks
Project Tracking
Time Tracking
Task Tagging
Deadline Management
File Management
Spreadsheet View
Parent Task
Search/Filter
Artificial Intelligence
Issue Tracking Software 28 selected features Open category ↗ ⌄
Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management
Artificial Intelligence
Applicant Tracking Software 17 selected features Open category ↗ ⌄
Resume Parsing
Application Management
Background Screening
Resume Search
Job Management
Employee Database
Internal HR
Candidate Profiles
Collaboration Tools
Candidate Tracking
Interview Scheduling
Job Posting
Onboarding
Resume Storage
Assessment Management
Self Service Portal
Artificial Intelligence
Bug Tracking Software 21 selected features Open category ↗ ⌄
Issue Tracking
Assignment Management
Bug/Issue Capture
Bug Tracking
Project Management
Feedback Management
Real Time Updates
Activity Tracking
Issue Management
Access Controls/Permissions
Task Scheduling
Ticket Management
Progress Tracking
Project Planning
Backlog Management
Status Tracking
Audit Trail
Collaboration Tools
Commenting/Notes
Multiple Projects
Artificial Intelligence
Pricing Information
DoneDone Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Starter Plan
$45
Per Month
Pro Plan
$89
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a DoneDone Review ↗
DoneDone Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Robert L.
Product Manager
Efficient Internal Issue Tracking with an Easy-to-Use Interface
We are currently using DoneDone to monitor and manage the status of issues within our SaaS product. Our service management team is able to create tickets and assign them to the appropriate team members, who can then update the progress as tasks move forward. This setup has significantly improved the efficiency of our internal bug-fixing process. One of the standout aspects of DoneDone is its user-friendly interface, which makes it simple to locate issues, apply keyword-based filters, create new tickets, and collaborate with team members through integrated communication features. Overall, the platform has met our expectations well, and we haven’t encountered any major drawbacks so far. However, introducing additional notifications for overdue issues or tickets that haven’t been updated for an extended period could further enhance workflow visibility and accountability.
Reviewed on February, 2020
Alternative Products
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Frequently Asked Questions
DoneDone FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
DoneDone is a robust issue-tracking and project management platform built to simplify task handling and team collaboration. It enables teams to create, monitor, and resolve issues efficiently through a clean and easy-to-use interface. The platform provides a centralized view of tasks and their progress, ensuring better visibility across projects. With its customizable workflows, DoneDone easily adapts to various project structures and team requirements. It also offers seamless integration with popular development tools, helping teams maintain a consistent and connected workflow. Whether for small teams or large enterprises, DoneDone enhances task prioritization, organization, and collaboration, making it a reliable solution for achieving efficient project execution and timely issue resolution.
Core Capabilities:
• Issue tracking and management.
• Customizable task workflows.
• Project visibility dashboard.
• Team collaboration tools.
• Third-party integrations.
- No, DoneDone does not offer a free version.
- Yes, DoneDone offers a free trial.
- Yes, Credit Card details are required for the DoneDone trial.
-
DoneDone offers the following pricing plans & packages:
Starter Plan
$45 Per Month
Pro Plan
$89 Per Month
-
DoneDone supports the following payment frequencies:
- Annual Subscription
- No, DoneDone does not offer an API.
-
DoneDone offers support with the following options:
- Email , Knowledge Base
-
DoneDone offers training with the following options:
- Documentation , Videos
-
DoneDone supports the following languages:
- English
-
Following are the typical users of the DoneDone:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
-
DoneDone supports the following deployment:
- Cloud Hosted
-
DoneDone supports the following devices and operating systems:
- Web-Based
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Product Comparisons
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