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Best Help Desk Software - Page 6

Help desk software helps businesses manage customer support and internal IT requests from one place. It turns emails, chats, and calls into organized tickets, so support teams can track, prioritize, and resolve issues faster.

Any business handling repeat customer questions or IT requests needs a helpdesk ticketing system, from small support teams to enterprise IT departments. Common use cases include ticket management, multi-channel support, self-service knowledge bases, and SLA tracking.

The right help desk platform cuts response times, improves customer satisfaction, and gives teams visibility into support performance. At SoftwareWorld, compare the best help desk tools by features, pricing, AI capabilities, and scalability to find the right help desk solutions for your team.

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★★★★★4.7 average rating from 271 reviews
Last Updated: October 15, 2026
Category Leaders

Top 10 Help Desk Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Creatio $25 Per month Sponsored USPAgentic CRM & Workflow Platform with No-Code and AI at Its Core 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 4th Zoho Desk ₹420 Per month USPStreamline customer support with Zoho Desk's intuitive platform 5th Help Scout $25 Per month USPEffortless customer support with seamless team collaboration 6th Freshservice $15.89 Per month USPStreamline IT support with intuitive and efficient service management 7th Jira Service Management $20 Per month USPStreamline IT service delivery with powerful and integrated solutions 8th HubSpot Service Hub $800 Per month USPStreamline customer support with HubSpot's all-in-one service platform 9th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 10th LiveAgent $15 Per month USPSeamless customer support with real-time chat and ticketing
Complete Product Directory

List of Best Help Desk Tools - Page 6

Continue with products 126–150. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Help Desk Software Products 126–150

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#126

ISL Light

Remote Desktop Connect to any device.

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Overview

ISL Light is an affordable remote support tool built for small IT teams needing secure, easy device troubleshooting. It offers attended and unattended access, file transfer, and live chat across Windows, Mac, and mobile. With 256-bit encryption and flexible cloud or self-hosted o...

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Free Trial15 Days Starting Price$16.90 Per month HeadquartersSlovenia
#127

KronoDesk

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Overview

KronoDesk is a feature-rich help desk software solution designed to enhance customer support operations. It empowers businesses to manage customer queries, issues, and requests efficiently through a centralized platform. With an easy-to-use interface, KronoDesk offers robust tick...

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Free TrialNA Starting Price$19.99 Per user HeadquartersUnited States
#128

Re:amaze

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

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Overview

Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single p...

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Free Trial14 Days Starting Price$29 Per month HeadquartersUnited States
#129

IFS assyst

ESM Software for Streamlined Enterprise Operations

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Overview

IFS assyst is an ITSM help desk platform that manages incidents, service requests, and changes with ITIL-aligned workflows. It offers a self-service portal, AI-powered automation, and a configurable knowledge base. With built-in asset management and analytics, IT teams resolve ti...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#130

Gladly

🏆 SW Recommended

With powerful AI and a people-first approach, Gladly empowers modern customer service teams to create meaningful experiences, boost productivity, and drive irrational loyalty.

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Overview

Gladly organizes support around the customer, with one conversation history per person across chat, voice, email and SMS. Your team works from a single workspace that shows purchase history, preferences and every past conversation, with AI summaries and translation built in, whil...

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Free TrialNA Starting Price$180 Per month HeadquartersUnited States
#131

EngageBay CRM

🏆 SW Recommended

All-in-One CRM - Marketing, Sales & Support Software

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Overview

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities....

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Free TrialAvailable Starting Price$12.74 Per month HeadquartersUnited States
#132

Simplify360

AI-powered Omnichannel CX and Support Platform

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Overview

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across vario...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#133

Ticksy

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Overview

Ticksy is an efficient help desk software designed to enhance customer support and streamline communication between businesses and their clients. With its user-friendly interface, Ticksy simplifies the ticketing process, allowing support teams to track, manage, and resolve custom...

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Free TrialAvailable Starting Price$5 Per month HeadquartersUnited States
#134

USU IT Service Management

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Overview

USU IT Service Management is a powerful help desk software designed to help organizations manage IT service requests and support operations efficiently. This platform provides comprehensive tools for ticketing, incident management, and problem resolution, ensuring that IT teams c...

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Free TrialAvailable Starting Price€30000 Per one-time HeadquartersGermany
#135

USU Knowledge Management

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USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools fo...

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Free TrialAvailable Starting Price$10 Per user HeadquartersGermany
#136

inConcert Contact Center

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inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication a...

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Free TrialAvailable Starting Price$1 Per month HeadquartersUnited States
#137

Electric AI

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Overview

Electric AI is a cutting-edge IT management software designed to streamline and automate IT operations for businesses. The platform provides a centralized hub for managing all aspects of IT support, from ticketing to asset management. With Electric AI, organizations can easily tr...

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Free TrialNA Starting Price$5000 Per user HeadquartersUnited States
#138

Smart Link

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Smart Link is a comprehensive help desk software designed to enhance customer support and streamline communication between businesses and their clients. With its intuitive ticketing system, users can efficiently manage customer inquiries and issues, ensuring prompt resolutions. S...

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Free TrialNA Starting PriceContact Vendor HeadquartersGermany
#139

Enghouse eKMS

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Overview

Enghouse eKMS is a powerful help desk software solution designed to streamline customer support and enhance service quality. With eKMS, businesses can manage and resolve customer inquiries efficiently through multiple communication channels, including phone, email, and chat. The...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#140

WORKetc

One Platform to Start, Run & Grow Any Business

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Overview

WORKetc's help desk centralizes inbound issues through shared team inboxes and canned email responses for consistency. It offers webforms for automated ticket creation, a growing knowledge base, and custom tags for sorting. With built-in CRM and project links, support cases turn...

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Free Trial14 Days Starting Price$78 Per month HeadquartersAustralia
#141

GreenRope

All-In-One CRM with Marketing Automation

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GreenRope is a versatile all-in-one CRM and marketing automation software offering a comprehensive business solution. With its user-friendly interface, GreenRope empowers you to manage contacts, streamline sales, and automate marketing campaigns seamlessly. What makes GreenRope u...

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Free Trial14 Days Starting Price$99 Per month HeadquartersUnited States
#142

Deskpro

Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.

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Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media in...

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Free TrialAvailable Starting Price$29 Per month HeadquartersUnited Kingdom
#143

HESK

Powerful, flexible, and reliable help desk software

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Overview

HESK is a lightweight, web-based help desk software that turns email and web-form inquiries into organized tickets. It offers a built-in knowledge base, canned responses, custom fields, and ticket categorization. Affordable and free to start, it's a simple, self-hosted solution f...

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Free TrialNA Starting Price$49.99 Per one-time HeadquartersUnited Kingdom
#144

Helprace

Help Desk Software for Customer Support

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Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key featur...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited States
#145

elevio

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elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users c...

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Free TrialAvailable Starting Price$99 Per month HeadquartersDenmark
#146

Consol CM/Helpdesk

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Consol CM/Helpdesk is a versatile help desk software solution designed to streamline customer support operations and enhance service delivery. It provides businesses with a centralized platform to manage customer inquiries, support tickets, and service requests. With Consol CM/He...

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Free TrialAvailable Starting Price€69 Per user HeadquartersGermany
#147

Startly

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Startly is a time and expense software designed to help businesses track employee time, manage expenses, and streamline invoicing. The platform allows users to log work hours, track project costs, and submit expense reports, ensuring accurate billing and compliance with company p...

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Free TrialAvailable Starting Price$10 Per user HeadquartersUnited States
#148

Agiloft

🏆 SW Recommended
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Agiloft is a comprehensive contract management software solution designed to streamline the contract lifecycle and enhance compliance for organizations. This powerful platform provides essential tools for creating, tracking, and managing contracts seamlessly. With its user-friend...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#149

eDesk

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eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its use...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIreland
#150

Kundo

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Kundo is a versatile customer service software that enables businesses to manage and respond to customer inquiries efficiently across multiple channels. With Kundo, companies can handle email, chat, social media, and forum interactions within a single platform, reducing response...

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Free TrialNA Starting Price$450 Per month HeadquartersSweden

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