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USU IT Service Management

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USU IT Service Management Overview

USU IT Service Management is a powerful help desk software designed to help organizations manage IT service requests and support operations efficiently. This platform provides comprehensive tools for ticketing, incident management, and problem resolution, ensuring that IT teams can respond to issues promptly. Users can easily track service requests, prioritize tasks, and communicate with users through a centralized interface, promoting accountability and transparency. USU includes features for knowledge base management, enabling teams to create and share FAQs and guides with users, enhancing self-service options. The software supports integration with various IT management tools, enhancing overall service management efforts. Ideal for IT departments and service providers, USU improves help desk efficiency, enhances user satisfaction, and ultimately drives success in IT service delivery.

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USU IT Service Management Screenshot & Video

Contact Details

  • Vendor Name USU
  • Founded 1977
  • Location Germany

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

USU IT Service Management Features

  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Strategic Planning
  • Arrow Icon Dashboard
  • Arrow Icon Real Time Analytics
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Data Transformation
  • Arrow Icon Scorecards
  • Arrow Icon Metadata Management
  • Arrow Icon Customizable Reports
  • Arrow Icon Trend Analysis
  • Arrow Icon Data Import/Export
  • Arrow Icon Collaboration Tools
  • Arrow Icon Key Performance Indicators
  • Arrow Icon Data Extraction
  • Arrow Icon Data Visualization
  • Arrow Icon Forecasting
  • Arrow Icon Data Connectors
  • Arrow Icon Data Synchronization
  • Arrow Icon Self Service Data Preparation
  • Arrow Icon Visual Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Data Mapping
  • Arrow Icon Predictive Analytics
  • Arrow Icon Dashboard Creation
  • Arrow Icon Performance Metrics
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security
  • Arrow Icon Contract/License Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Cost Tracking
  • Arrow Icon Procurement Management
  • Arrow Icon Supplier Management
  • Arrow Icon Configuration Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Maintenance Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Audit Management
  • Arrow Icon Inventory Management
  • Arrow Icon Change Management
  • Arrow Icon Requisition Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Barcode/Ticket Scanning
  • Arrow Icon Alerts/Notifications

USU IT Service Management Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$30000 One-time

USU IT Service Management FAQs

  • Yes, USU IT Service Management offers a free version.

  • Yes, USU IT Service Management offers a free trial.

  • No, Credit Card details are not required for the USU IT Service Management trial.

  • USU IT Service Management offers the following pricing plans & packages:

    Basic

    $30000 One-time

  • USU IT Service Management supports the following payment frequencies:

    • One-Time Payment

  • No, USU IT Service Management does not offer an API.

  • USU IT Service Management offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • USU IT Service Management offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • USU IT Service Management supports the following languages:
    • English

  • Following are the typical users of the USU IT Service Management:
    • Self-Employed , Small-Business , Midsize-Business

  • USU IT Service Management supports the following deployment:
    • Cloud Hosted , On-Premise

  • USU IT Service Management supports the following devices and operating systems:
    • Web-Based , Android , Windows , Linux

USU IT Service Management is a powerful help desk software designed to help organizations manage IT service requests and support operations efficiently. This platform provides comprehensive tools for ticketing, incident management, and problem resolution, ensuring that IT teams can respond to issues promptly. Users can easily track service requests, prioritize tasks, and communicate with users through a centralized interface, promoting accountability and transparency. USU includes features for knowledge base management, enabling teams to create and share FAQs and guides with users, enhancing self-service options. The software supports integration with various IT management tools, enhancing overall service management efforts. Ideal for IT departments and service providers, USU improves help desk efficiency, enhances user satisfaction, and ultimately drives success in IT service delivery.