elevio

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elevio Evaluation Snapshot

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User RatingNot rated yet
Starting Price$99 / month
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersDenmark
✎
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Product Overview

elevio Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About elevio

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboard. The software features automated responses and integration with various communication channels, enhancing overall support efficiency. Additionally, elevio provides analytics to track support team performance, empowering organizations to improve service quality. By optimizing help desk processes, elevio helps organizations enhance customer satisfaction and streamline support operations.
Company Dixa
Founded 2015
Headquarters Denmark
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Business Supplies & Equipment Computer Software E-learning Education Management
Category-Based Capabilities

elevio Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Content Management Software (CMS) 23 selected features Open category ↗ ⌄
Image Editing Search/Filter Calendar Management Content Publishing Options Customizable Templates Drag & Drop Website Management Activity Dashboard Audio File Management Electronic Forms Reporting & Statistics Metadata Management Version Control Document Management Customizable Branding WYSIWYG Editor Text Editing Content Library SEO Management Video Support Multi-Language Engagement Tracking Collaboration Tools
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
Pricing Information

elevio Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Starter
$99 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

elevio FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboard. The software features automated responses and integration with various communication channels, enhancing overall support efficiency. Additionally, elevio provides analytics to track support team performance, empowering organizations to improve service quality. By optimizing help desk processes, elevio helps organizations enhance customer satisfaction and streamline support operations.

  • No, elevio does not offer a free version.

  • Yes, elevio offers a free trial.

  • No, Credit Card details are not required for the elevio trial.

  • elevio offers the following pricing plans & packages:

    Starter

    $99 Per Month

  • elevio supports the following payment frequencies:

    • Monthly Subscription

  • No, elevio does not offer an API.

  • elevio offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • elevio offers training with the following options:
    • Live Online , Documentation , Videos

  • elevio supports the following languages:
    • English

  • Following are the typical users of the elevio:
    • Self-Employed , Small-Business , Midsize-Business

  • elevio supports the following deployment:
    • Cloud Hosted

  • elevio supports the following devices and operating systems:
    • Web-Based
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