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FROGED

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses FROGED

"Customer engagement is where FROGED tends to make a real difference for product and SaaS teams. Businesses use it to better understand how users interact with their product and to reach out at the right moments. It works well for onboarding new users and keeping existing ones engaged over time. Behavioral tracking and messaging help teams act on real user data rather than guessing. That said, very large enterprises with complex support needs may find it limiting."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

FROGED Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$32 / month
Free TrialNot available
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersSpain
✎
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Product Overview

FROGED Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About FROGED

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective conversations. Key features include seamless integration with popular CRM and marketing tools, real-time analytics to track user engagement, and multi-platform support, making it versatile for websites, social media, and messaging apps. SmatBot's ability to handle FAQs, lead generation, and appointment bookings autonomously makes it an invaluable tool for enhancing customer service and operational efficiency.
Company Froged Technologies
Founded 2019
Headquarters Spain
Employees 11-50

Support

Email Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 5 languages available
Basque English French Portuguese Spanish
Industries Served 1 industry available
Advertising & Marketing

Why Choose FROGED

Problem it Solves

  • Problem it Solves Enhances Customer Engagement And Support Through Automated Messaging And User Insights

Target Users

  • Target Users Small Business Owners
  • Target Users Customer Support Teams
  • Target Users Product Managers
  • Target Users Marketing Professionals
  • Target Users SaaS Companies

Core Use Case

  • Core Use Case Streamline Customer Onboarding
  • Core Use Case Automate User Engagement
  • Core Use Case Enhance Customer Support
  • Core Use Case Analyze User Behavior
  • Core Use Case Optimize Product Adoption

USP

  • USP Boost Customer Engagement With Seamless Onboarding And Retention Solutions

Pros

  • Pros Built-in knowledge base and chat live together naturally
  • Pros Behavioral emails trigger based on actual user actions
  • Pros Onboarding flows adapt depending on where users drop off
  • Pros Product analytics and support tools share one dashboard
  • Pros Affordable entry pricing makes it accessible for early-stage startups
  • Pros NPS surveys fire at smart moments without manual setup
  • Pros Customer segmentation goes deeper than basic plan-tier filtering
  • Pros Slack integration keeps support teams notified without switching tabs

Cons

  • Cons Onboarding flows require more technical setup than most teams expect
  • Cons Advanced segmentation and behavioral tracking locked behind higher-tier plans
  • Cons Reporting depth feels limited for data-heavy product teams
Editorial Buyer Guidance

Who Is FROGED Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhances Customer Engagement And Support Through Automated Messaging And User Insights

Target Users

  • Small Business Owners
  • Customer Support Teams
  • Product Managers
  • Marketing Professionals
  • SaaS Companies

Core Use Cases

  • Streamline Customer Onboarding
  • Automate User Engagement
  • Enhance Customer Support
  • Analyze User Behavior
  • Optimize Product Adoption

Unique Selling Point

Boost Customer Engagement With Seamless Onboarding And Retention Solutions

Strengths and Limitations

FROGED Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Built-in knowledge base and chat live together naturally
  • Behavioral emails trigger based on actual user actions
  • Onboarding flows adapt depending on where users drop off
  • Product analytics and support tools share one dashboard
  • Affordable entry pricing makes it accessible for early-stage startups
  • NPS surveys fire at smart moments without manual setup
  • Customer segmentation goes deeper than basic plan-tier filtering
  • Slack integration keeps support teams notified without switching tabs
!

Cons

  • Onboarding flows require more technical setup than most teams expect
  • Advanced segmentation and behavioral tracking locked behind higher-tier plans
  • Reporting depth feels limited for data-heavy product teams
Category-Based Capabilities

FROGED Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Retargeting Software 9 selected features Open category ↗ ⌄
Social Media Retargeting Geotargeting Personalization Conversion Tracking Recommendations Audience Targeting Behavioral Targeting Mobile Retargeting Website Visitor Tracking
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Connected Applications

FROGED Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

FROGED Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Annual Subscription, Monthly Payment
Pricing Page ↗
Basic
$32 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

FROGED FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

SmatBot is an innovative chatbot platform that streamlines customer interactions and automates various business processes. It's known for its user-friendly chatbot builder, allowing businesses to create custom bots without the need for coding skills. The software excels in its AI-powered capabilities, enabling the chatbots to learn and adapt to user inquiries, ensuring more natural and effective conversations. Key features include seamless integration with popular CRM and marketing tools, real-time analytics to track user engagement, and multi-platform support, making it versatile for websites, social media, and messaging apps. SmatBot's ability to handle FAQs, lead generation, and appointment bookings autonomously makes it an invaluable tool for enhancing customer service and operational efficiency.

  • No, FROGED does not offer a free version.

  • No, FROGED does not offer any free trial.

  • FROGED offers the following pricing plans & packages:

    Basic

    $32 Per Month

  • FROGED supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, FROGED offers an API.

  • FROGED can be integrated with the following applications:

    • Salesforce Sales Cloud , Mailchimp , HubSpot CRM , Slack , Zendesk Suite , Intercom , Microsoft Teams , Zapier , Google Analytics , Segment

  • FROGED offers support with the following options:
    • Email , Chat , Knowledge Base

  • FROGED offers training with the following options:
    • Webinar , Documentation

  • FROGED supports the following languages:
    • Basque , English , French , Portuguese , Spanish

  • Following are the typical users of the FROGED:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • FROGED supports the following deployment:
    • Cloud Hosted

  • FROGED supports the following devices and operating systems:
    • Web-Based , Android
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