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Consol CM/Helpdesk
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Product Overview
Consol CM/Helpdesk Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
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Category-Based Capabilities
Consol CM/Helpdesk Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Pricing Information
Consol CM/Helpdesk Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
ConSol CM Cloud Starter
€69
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
Consol CM/Helpdesk FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Consol CM/Helpdesk is a versatile help desk software solution designed to streamline customer support operations and enhance service delivery. It provides businesses with a centralized platform to manage customer inquiries, support tickets, and service requests. With Consol CM/Helpdesk, businesses can efficiently track, prioritize, and resolve customer issues in real-time, ensuring a faster response time and improved customer satisfaction. The software includes features like automated ticket routing, service level agreement (SLA) tracking, and knowledge base management, enabling support teams to deliver consistent and high-quality service. Consol CM/Helpdesk also offers multi-channel support, allowing customers to reach out via email, chat, or phone, and ensures seamless communication between agents and customers. Its reporting and analytics tools help businesses identify trends, measure support team performance, and continuously improve customer service.
- No, Consol CM/Helpdesk does not offer a free version.
- Yes, Consol CM/Helpdesk offers a free trial.
- No, Credit Card details are not required for the Consol CM/Helpdesk trial.
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Consol CM/Helpdesk offers the following pricing plans & packages:
ConSol CM Cloud Starter
€69 Per User
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Consol CM/Helpdesk supports the following payment frequencies:
- Monthly Subscription
- No, Consol CM/Helpdesk does not offer an API.
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Consol CM/Helpdesk offers support with the following options:
- Email , Phone , Knowledge Base , FAQs/Forum
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Consol CM/Helpdesk offers training with the following options:
- In-person , Live Online , Documentation
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Consol CM/Helpdesk supports the following languages:
- English
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Following are the typical users of the Consol CM/Helpdesk:
- Self-Employed , Small-Business , Midsize-Business
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Consol CM/Helpdesk supports the following deployment:
- Cloud Hosted , On-Premise
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Consol CM/Helpdesk supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux
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