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A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.

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HESK Overview

Hesk is a streamlined help desk software designed for simplicity and efficiency in managing customer support. Its primary feature is a powerful ticketing system that effectively organizes customer inquiries from various channels into a centralized, easily manageable format. This enables quick and accurate responses to customer issues, ensuring no customer requests slip through the cracks. Hesk also offers a knowledge base module, allowing customers to easily access self-help information, which can significantly reduce the volume of incoming support requests. The software includes customizable features, such as ticket categories, statuses, and priorities, providing a tailored support experience. Additionally, Hesk's reporting tools deliver insights into support performance and customer satisfaction. With its user-friendly interface and practical functionality, Hesk is an ideal solution for businesses seeking a straightforward and effective customer support tool.
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Contact Details

  • Vendor Name Klemen Stirn
  • Founded 2001
  • Location United Kingdom
  • Employees 11-50

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, Hospitality, Information Technology & Services, Internet

HESK Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

HESK Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment
Pricing Page  

Plans & Packages

Hesk Website License

$49.99 One-time

HESK FAQs

  • No, HESK does not offer a free version.

  • Yes, HESK offers a free trial.

  • No, Credit Card details are not required for the HESK trial.

  • HESK offers the following pricing plans & packages:

    Starting Plan:

    $49.99 One-time

  • HESK supports the following payment frequencies:

    • One-Time Payment

  • No, HESK does not offer an API.

  • HESK offers support with the following options:
    • Chat

  • HESK offers training with the following options:
    • In-person , Documentation

  • HESK supports the following deployment:
    • Cloud Hosted , Deployment Type

  • HESK supports the following devices and operating systems:
    • Web-Based , Windows , Linux