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Best Help Desk Software - Page 5

Help desk software helps businesses manage customer support and internal IT requests from one place. It turns emails, chats, and calls into organized tickets, so support teams can track, prioritize, and resolve issues faster.

Any business handling repeat customer questions or IT requests needs a helpdesk ticketing system, from small support teams to enterprise IT departments. Common use cases include ticket management, multi-channel support, self-service knowledge bases, and SLA tracking.

The right help desk platform cuts response times, improves customer satisfaction, and gives teams visibility into support performance. At SoftwareWorld, compare the best help desk tools by features, pricing, AI capabilities, and scalability to find the right help desk solutions for your team.

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★★★★★4.7 average rating from 271 reviews
Last Updated: October 15, 2026
Category Leaders

Top 10 Help Desk Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st Creatio $25 Per month Sponsored USPAgentic CRM & Workflow Platform with No-Code and AI at Its Core 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd Freshdesk ₹999 Per month USPEffortless customer support with seamless multichannel integration 4th Zoho Desk ₹420 Per month USPStreamline customer support with Zoho Desk's intuitive platform 5th Help Scout $25 Per month USPEffortless customer support with seamless team collaboration 6th Freshservice $15.89 Per month USPStreamline IT support with intuitive and efficient service management 7th Jira Service Management $20 Per month USPStreamline IT service delivery with powerful and integrated solutions 8th HubSpot Service Hub $800 Per month USPStreamline customer support with HubSpot's all-in-one service platform 9th Intercom $39 Per month USPSeamless customer communication for faster,personalized support 10th LiveAgent $15 Per month USPSeamless customer support with real-time chat and ticketing
Complete Product Directory

List of Best Help Desk Tools - Page 5

Continue with products 101–125. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Help Desk Software Products 101–125

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#101

Teamwork Desk

Finally, a help desk that turns client requests into profits

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Overview

Teamwork Desk is a help desk software that centralizes support tickets through a shared inbox, with automated routing and priority levels. It offers a knowledge base, customer portal, and collision detection for team collaboration. With deep Teamwork Projects integration, tickets...

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Free Trial30 Days Starting Price$9.50 Per month HeadquartersIreland
#102

Inbenta

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Overview

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This r...

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Free TrialAvailable Starting Price$4000 Per user HeadquartersUnited States
#103

Mobile Service Cloud

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Overview

Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in r...

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Free TrialAvailable Starting Price€35 Per user HeadquartersNetherlands
#104

Insightly Service

Customer Service Software to Empower Your Team

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Overview

Insightly Service is a state-of-the-art customer service management software designed to provide one-of-a-kind customer experiences and streamline support processes. A key feature is its solid integration with the Insightly CRM platform, providing a seamless connection between cu...

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Free TrialNA Starting Price$29 Per month HeadquartersUnited States
#105

Umbler Talk

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Overview

Umbler Talk is a customer communications management software designed to streamline and enhance business interactions with clients across multiple channels. Ideal for businesses that rely on consistent customer engagement, Umbler Talk supports email, SMS, and live chat communicat...

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Free TrialNA Starting PriceContact Vendor HeadquartersBrazil
#106

N‑able MSP Manager

Ticketing and billing software to boost your growth

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Overview

N-able MSP Manager automatically converts service desk emails into standardized tickets, with intelligent routing and push notifications on status changes. It offers SLA tracking, macros for templated responses, and a centralized knowledge base. Technicians resolve issues faster...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#107

TeamDynamix IT Service Management

IT Service Management Platform

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Overview

TeamDynamix is a no-code ITSM platform that handles ticketing, incident, and change management with AI-driven automation. It offers a customizable self-service portal, conversational AI for multi-channel support, and integrated asset tracking. Beyond IT, it scales to HR, faciliti...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#108

TeamDynamix Project Portfolio Management

Award winning PPM software with flexible design to allow for use of waterfall, kanban, agile, cardwall and visual teamwork.

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Overview

TeamDynamix is a user-friendly project and service management software tailored specifically for the needs of higher education and public sector organizations. It stands out for its no-code/low-code platform, making it accessible for users with varying technical skills. Key featu...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#109

TeamDynamix

When everything and everyone works together seamlessly, you can aim higher and get there faster.

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Overview

TeamDynamix is an advanced IT Service Management (ITSM) software designed to enhance the efficiency of IT teams in managing service requests and incidents. This comprehensive platform offers a suite of features that streamline IT processes, improve service delivery, and ensure co...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#110

User.com

Best Marketing Automation Platform

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Overview

User.com is a comprehensive software platform designed to streamline business operations and enhance customer engagement. It's an all-in-one solution that combines advanced CRM (Customer Relationship Management) capabilities, marketing automation, and live chat tools. The platfor...

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Free TrialNA Starting PriceContact Vendor HeadquartersFrance
#111

LiveHelpNow

Support Solutions for Better Business Communications

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Overview

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactio...

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Free Trial30 Days Starting Price$21 Per user HeadquartersUnited States
#112

Take Control

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Overview

Take Control is an innovative help desk software solution that allows businesses to provide superior customer support by efficiently managing and resolving client issues. This platform offers an intuitive interface where users can create and track support tickets, assign tasks, a...

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Free TrialAvailable Starting Price$19 Per month HeadquartersUnited States
#113

Glassix

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Overview

Glassix is a robust customer communications management (CCM) software designed to help businesses manage and streamline their customer interactions across multiple channels. It offers an integrated solution for handling communications through email, SMS, chat, social media, and v...

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Free TrialNA Starting Price$49 Per user HeadquartersIsrael
#114

LogMeIn Rescue

Enterprise Remote Support as tough as you

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Overview

LogMeIn Rescue is an enterprise remote support software that lets help desk technicians securely connect to PCs, Macs, and mobile devices from anywhere. It offers screen sharing, file transfer, and AI-powered diagnostics for faster resolutions. With granular permissions and audit...

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Free Trial14 Days Starting Price$109 Per month HeadquartersUnited States
#115

Pandora ITSM

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Overview

Pandora ITSM is a robust Help Desk Software designed to streamline and enhance IT service management processes, ensuring efficient resolution of technical issues and improved user satisfaction. This comprehensive platform offers a suite of tools for ticketing, incident management...

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Free TrialAvailable Starting Price€55 Per user HeadquartersSpain
#116

HelpCenter

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Overview

HelpCenter is a comprehensive help desk software solution designed to streamline customer support and enhance the overall service experience. The platform offers a centralized ticketing system that enables businesses to efficiently manage customer inquiries, track issues, and res...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#117

SmarterTrack

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Overview

SmarterTrack is a powerful help desk software designed to enhance customer support and service management for businesses. This platform offers comprehensive tools for managing support tickets, tracking customer interactions, and analyzing service performance, ensuring effective h...

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Free TrialAvailable Starting Price$15 Per feautre HeadquartersUnited States
#118

C2-ITSM

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Overview

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. Wit...

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Free TrialNA Starting Price$44 Per user HeadquartersCanada
#119

UVdesk

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Overview

UVdesk is a comprehensive help desk software designed to enhance customer support and streamline service operations. This platform enables organizations to manage and respond to customer inquiries efficiently, ensuring a smooth support experience. With features such as ticket man...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia
#120

HarePoint HelpDesk for SharePoint

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HarePoint HelpDesk for SharePoint is a comprehensive help desk software solution that integrates seamlessly with Microsoft SharePoint, providing organizations with an easy-to-use platform to manage customer support and internal IT services. Designed for companies already using Sh...

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Free TrialAvailable Starting Price$2499 Per user HeadquartersCanada
#121

NinjaOne

🏆 SW Recommended

Automate the hardest parts of IT

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Overview

Helpdesks are vital for business success. Using the right software streamlines helpdesk efficiency through effective support request management. NinjaOne Ticketing delivers context-rich automated ticketing, designed for IT teams to improve ticket resolution times and boost team o...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#122

Crisp

#1 Business Messaging Platform For Startups & SMBs

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Overview

Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its use...

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Free Trial14 Days Starting Price$25 Per month HeadquartersFrance
#123

Movidesk

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Movidesk is a comprehensive service desk software designed to streamline customer support and improve service efficiency. The platform provides ticket management, automated workflows, and a knowledge base, helping support teams resolve issues faster. Movidesk’s customizable dashb...

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Free TrialAvailable Starting Price$99 Per user HeadquartersBrazil
#124

Octadesk

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Overview

Octadesk is a comprehensive Customer Communications Management Software designed to enhance engagement and streamline communication for businesses. The platform centralizes all customer interactions across various channels, including email, chat, and social media, ensuring that t...

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Free TrialAvailable Starting PriceR$687 Per month HeadquartersBrazil
#125

Matrix42 Service Management

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Overview

Matrix42 Service Management is an advanced help desk software solution designed to optimize IT service management (ITSM) and improve the overall user experience. The platform provides IT teams with powerful tools to manage incidents, service requests, and problem resolutions, ens...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany

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