HarePoint HelpDesk for SharePoint
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Product Overview
HarePoint HelpDesk for SharePoint Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
HarePoint HelpDesk for SharePoint Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
HarePoint HelpDesk for SharePoint Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$2499
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
HarePoint HelpDesk for SharePoint FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
HarePoint HelpDesk for SharePoint is a comprehensive help desk software solution that integrates seamlessly with Microsoft SharePoint, providing organizations with an easy-to-use platform to manage customer support and internal IT services. Designed for companies already using SharePoint, this software helps streamline ticket management, allowing support teams to track, prioritize, and resolve issues quickly and efficiently. HarePoint HelpDesk offers customizable ticket workflows, automated notifications, and detailed reporting tools that allow organizations to monitor response times, ticket status, and team performance. The software also includes knowledge base integration, enabling customers and employees to find answers to common questions before submitting a ticket. With built-in security features such as user authentication and access controls, HarePoint ensures that sensitive support information is protected. By automating routine tasks and improving support processes, HarePoint HelpDesk for SharePoint helps organizations enhance customer satisfaction and IT efficiency.
- No, HarePoint HelpDesk for SharePoint does not offer a free version.
- Yes, HarePoint HelpDesk for SharePoint offers a free trial.
- No, Credit Card details are not required for the HarePoint HelpDesk for SharePoint trial.
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HarePoint HelpDesk for SharePoint offers the following pricing plans & packages:
Basic
$2499 Per User
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HarePoint HelpDesk for SharePoint supports the following payment frequencies:
- One-Time Payment
- No, HarePoint HelpDesk for SharePoint does not offer an API.
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HarePoint HelpDesk for SharePoint offers support with the following options:
- Chat
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HarePoint HelpDesk for SharePoint offers training with the following options:
- Live Online , Documentation
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HarePoint HelpDesk for SharePoint supports the following languages:
- English
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Following are the typical users of the HarePoint HelpDesk for SharePoint:
- Self-Employed , Small-Business , Midsize-Business
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