Movidesk

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Movidesk Evaluation Snapshot

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User RatingNot rated yet
Starting Price$99 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersBrazil
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Product Overview

Movidesk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Movidesk

Movidesk is a comprehensive service desk software designed to streamline customer support and improve service efficiency. The platform provides ticket management, automated workflows, and a knowledge base, helping support teams resolve issues faster. Movidesk’s customizable dashboard offers real-time insights into ticket status, allowing for efficient tracking and prioritization. With multi-channel support, including email, chat, and phone, the software enables seamless communication with customers. Its reporting tools provide valuable data on response times and resolution rates, helping teams optimize their performance. Movidesk is ideal for businesses looking to enhance customer satisfaction through organized and efficient service desk operations. With its user-friendly interface, Movidesk simplifies the support process, empowering teams to deliver exceptional service.
Company Zenvia
Founded 2004
Headquarters Brazil
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Computer Software Information Services Information Technology & Services
Category-Based Capabilities

Movidesk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Service Desk Software 18 selected features Open category ↗
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Pricing Information

Movidesk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
$99 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Movidesk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Movidesk is a comprehensive service desk software designed to streamline customer support and improve service efficiency. The platform provides ticket management, automated workflows, and a knowledge base, helping support teams resolve issues faster. Movidesk’s customizable dashboard offers real-time insights into ticket status, allowing for efficient tracking and prioritization. With multi-channel support, including email, chat, and phone, the software enables seamless communication with customers. Its reporting tools provide valuable data on response times and resolution rates, helping teams optimize their performance. Movidesk is ideal for businesses looking to enhance customer satisfaction through organized and efficient service desk operations. With its user-friendly interface, Movidesk simplifies the support process, empowering teams to deliver exceptional service.

  • No, Movidesk does not offer a free version.

  • Yes, Movidesk offers a free trial.

  • No, Credit Card details are not required for the Movidesk trial.

  • Movidesk offers the following pricing plans & packages:

    Basic

    $99 Per User

  • Movidesk supports the following payment frequencies:

    • Monthly Subscription

  • No, Movidesk does not offer an API.

  • Movidesk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Movidesk offers training with the following options:
    • Webinar , Documentation , Videos

  • Movidesk supports the following languages:
    • English

  • Following are the typical users of the Movidesk:
    • Self-Employed , Small-Business , Midsize-Business

  • Movidesk supports the following deployment:
    • Cloud Hosted

  • Movidesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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